The hotel staff were very friendly and helpful, but the good review stops there.
The rooms were furnished with very worn furniture. Couldn't hang any clothes up for fear of the wardrobes breaking! The head board wasn't attached to the bed and so banged against the wall at the slightest movement. We had to pull the bed away from the wall to stop this, which in turn resulted in a poor nights sleep because the pillows kept falling off the bed. Very noisy as the walls are paper thin, we could hear everything going on in the room next door to us. We chose this hotel because it said it was near to Twickenham and we were there for the 7's tournament which ran all weekend. Breakfast was a heart attack on a plate, all deep fried, so after one day we skipped it. Room service consisted of the hotel staff banging on the room door until we answered at 8am to ask if we wanted clean towels??!! The room wasn't cleaned the 3 nights we stayed, and I doubt it was before hand either if the dust on the bed was anything to go by. The hotel had a wedding booked in for the Saturday, which they failed to inform us of beforehand. The whole hotel smelled of curry for the duration of the weekend in preparation for the wedding. Not as close to Twickenham as the website suggests either, what should have been a 20 minute walk, turned into an hour, and taxis aren't cheap either. £12 for a supposed 2 mile trip, would only have cost about £4 up north! It was extremely hot the weekend we stayed, and there was obviously no air con, but we couldn't have the windows open for breeze due to the smell of food and the noisy construction going on right behind the hotel. In comparison to the price, I didn't expect a 5 star hotel, I did expect some grottiness, but not to this level. £65 per night is not cheap when you consider the state of the place. I've stayed in better b & b's in Blackpool for half the price, and thats saying something! This hotel should not advertise itself as a hotel, because it clearly is not. It'd be put to much better use as a halfway house, but then again it wouldn't meet the standard of room and building requirements for that!
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- Also Known As:
- Shalimar Hotel Hounslow