I wish the person in my company who had booked the hotel for the two weeks we stayed there had read the reviews before booking us in there. When i first arrived the staff member was very welcoming passed me my key directed me as best he could to my room. As i got to my first room i stayed in, i put the key in to the lock turned it and the whole lock moved. When i went to ask the receptionist if he could send someone to the room to fix it, i was told someone would look at it in the morning. Less than half an hour later i was sitting in my room which was approx 4 ft wide by 6.5ft long with a little corridor to the door. the gentleman from the room next door entered my room with the key for his door. When i informed the staff they still said they would look at it tomorrow morning. I ended up fixing the lock myself. As for the room its self the walls were caked in dirt and stains, the bed covers looked like they had never been cleaned, the remote for the tv didn't work, the tv itself wouldn't change channel and the kettle lead didn't reach the socket which made boiling water impossible as the kettle stand was fixed to the wall. The shower was the only thing in the room that was to some sort of standard what that standard is i wouldnt know. i would like to mention there is a tescos 10 minutes away were you can buy bin bags to sleep on as i ended up doing. Before i left that week i told the staff i would like to be put in a different room as i didn't think the room was of a reasonable condition. The next week i was put into a double room which was a type of chalet room just above the function room. The room itself looked alot better than the first room apart from the same grotty type of furniture, there was a cushion on the bed which when i picked it up disintegrated. That evening around 7 pm the was a function going on the music was extremely loud so much so that i couldnt even hear the tv which id turned up to full volume at around 11.20 the music was still full blast i went and asked the staff what time the party would finish i was told 12.30 which was fine the actual time was 3.00am we were told they had a function on thursday so we stayed longer on site to finish the job we were doing just to make sure we didnt have to stay there any longer.
I would also like to add that a week after i got home my partner and i started to notice insect bites all over our bodies we got pest control in and it turns out we have bed bugs considering that is the first hotel this year ive stayed in with work i do think that this hotel has a bed bug problem
- Also Known As:
- Shalimar Hotel Hounslow