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“A quiet and comfortable place to stay for business”

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Lausanne, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A quiet and comfortable place to stay for business”
Reviewed 3 May 2011

The Sofitel at Terminal 5 is a very quiet place to stay for business despite being between the airport runways. You cannot hear the slightest noise and you feel like in cocoon aside of any crowd and noise.
The "My bed" concept of Sofitel allows you to have an outstanding sleep.
I definitively recommend this hotel with a very efficient and friendly staff.

  • Stayed April 2011, travelled on business
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Helpful?
Thank littlecasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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A TripAdvisor Member
Reviewed 2 May 2011

Perfect location as travelling from terminal 5. Disappointing service at check in where it took 15 minutes to get room key from a sultry young lady who could not find the booking. Eventually got to room which was clean and reasonably comfortable.

  • Stayed April 2011, travelled as a couple
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Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 5 May 2011
Dear Reviewer,

Thank you for taking the time to review the hotel following your stay.

I was most disappointed to read your comments regarding the delay on check-in and the approach from the receptionist. We endeavour to provide an excellent reception experience and there is no doubt that we have failed on this occasion, please be assured of my attention to this issue.

I trust that the rest of your stay was enjoyable and the ease that our location brings resulted in you taking your onward journey refreshed and rested.

Yours sincerely,

Vincent Madden
General Manager
Vincent.Madden@Sofitel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California
Level Contributor
158 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 2 May 2011

We have stayed at the Sofitel London Heathrow on multiple occasions during layovers at Heathrow. The Sofitel London Heathrow is a nice option for layovers in London. It is, however, a bit expensive. It also has a number of puzzling oversights for a new hotel. The hotel rooms do not have sufficient electricity outlets, particularly outside of the desk area. The hotel lobby also has an extremely poor layout, with the check-in desk being placed right in the middle of the main corridor for people entering the hotel from the airport. This makes check-in and check-out more difficult than it should be in a new hotel. The service is generally good, although calls to room service and the front desk are sometimes not answered as promptly as they should be. During our last stay at the Sofitel London Heathrow in April 2011, we experienced an intermittent fire alarm for 30-45 minutes but could get no information about what we were supposed to do in response to the fire alarm, which made me wonder what might happen in the event of an actual emergency.

  • Stayed April 2011, travelled on business
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Helpful?
Thank tsogl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 April 2011

Conveniently located at the airport and easily accessible to London's underground in order to go in and out of the city. There is a speed train that costs more as well, but we took the ride in each day on the underground. The ride was about 45 minutes, and we bought all day access passes for six pounds. The hotel was immaculate. Service was amazing. We never had to wait for help, and everyone was extremely kind and helpful. The room had everything you could ask for, and was designed for the utmost comfort. You could not hear the planes or any sound for that matter. The bed was like a cloud! It was by far the most comfortable, relaxing bed and room you could ask for.

  • Stayed April 2011, travelled as a couple
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Helpful?
Thank THEPTEAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Compton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2011

As with all Sofitel, staff are well trained and try to please. Hotel is modern and lives up to the needs of T5. Transit to other terminals is quick and easy. The rooms are not large , but very well equiped, and contain all required fitments, including Sofitel wonderful beds.Not a cheap place to stay , but you get what you pay for.

  • Stayed March 2011, travelled as a couple
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Helpful?
Thank JohnBCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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