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“Very convenient for Terminal 5” 4 of 5 bubbles
Review of Sofitel London Heathrow

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very convenient for Terminal 5”
4 of 5 bubbles Reviewed 22 May 2011

Stayed here as I was flying out of Terminal 5 on the day of the Royal Wedding and was worried that I wouldn't be able to get to the airport easily.

I booked a spa treatment, which was lovely and I could also use the hydrotherapy rooms.

The room itself was comfortable with all the amenities you would expect of a hotel of this calibre. I would also have expected free wi-fi for the price.

As I was on my own, I walked over to Carluccio's in Terminal 5 for dinner. I also bought the books for my flight from WH Smith. And some snacks from M&S. Very handy. The next morning I watched the Royal Wedding on tv until it was time for me to check-out of the hotel and check-in to my flight.

It isn't the cheapest airport hotel option - otherwise you would've chosen somewhere else. But it was one that allowed me to make a spa afternoon out of arriving the day before. And the access to the Terminal 5 restaurants and shops is extremely handy.

  • Stayed April 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Islington-ite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed 21 May 2011

This was the third time I have stayed at Heathrow and probably the worse as was let down by the cleanliness of the room. The bathroom had hairs left from previous guest and looked like the cleaner was in a hurry as just gave a quick wipe through and the main area needed vaccuming. Contacted Head Office who sent back an apology letter. Other than that the room was well equipped with the main area and bathroom quite spacious and the added benefit of being soundproof.
The only thing to bear in mind if travelling with lots of laugage is the airport trolleys aren't permitted in the lifts and would need carrying by oneself or using the hotel porter. The hotel is very convenient if travelling from T5 as I have done in the past via the 5 minute connecting walkway or in this occasion travelling to T1 ot T3 by using the free Heathrow Express connection which runs every 15 mins which a lot of previous reviewers have complained that they took a taxi from the hotel to the other terminals - not needed if following the above guideline.

  • Stayed April 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Brugge888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 17 May 2011

Great hotel. Stayed one night before an early morning flight to SF. Got upgraded for free and the breakfast buffet was included in the price. Great value.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mattswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 17 May 2011

Great hotel, clean, new and great facilities. Pricing pretty good as well but beware of the "exclusion of tax" price quoting. Lovely breakfast as well.

  • Stayed May 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tomellis6680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 16 May 2011

Although it is a lovely hotel the prices charged are far too expensive. I was annoyed that upi are pulled to the website with an offer of rooms starting at £150 (which is the most they should be charging for one night sleep in a standard room).. only to be told that the price for a day rate. Then in addtion, be careful here... they add VAT.

  • Stayed May 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 May 2011

Our first impression of this hotel was positive. We stayed here in between a flight arriving at Gatwick and a flight leaving from Heathrow. The decor is minimalistic though they haven't totally sacrificed comfort as some other hotels do. The beds are comfortable and you'll find cozy places to sit, which is important after a long flight.

What soured our opinion of the hotel was the restaurant Vivre. We were turned away and told there was at least a 30 minute waitlist when in fact there were several empty tables. The tables were still empty when we returned later. When ordering our food, I communicated my food allergies yet both my dishes came covered in cheese anyway. Throughout our meal, utensils were constantly dropped by the staff and at one point there were knives lying around the floor and piles of dirty dishes in each corner of the room. I ended up having an anaphylactic allergic reaction to the cheese and had to leave the restaurant because I couldn't breathe and needed medication.

  • Stayed May 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank therenothere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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