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“Scoff it all”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 January 2013

We stayed here 2 Jan 2013. The check in process was a nightmare. It took 30 mins to check into the hotel because of long queues and inefficient processes. Not what you're looking for after a very long journey and an early start. We decided to have dinner in Vivre restaurant. It has an open kitchen where you can see all the chefs cooking up the food. During our dinner, we found the service to be less than average and three times we watched the chefs duck behind a pillar and eat food with their hands and then they didn't wash their hands before returning to their station and preparing food. Really guys - if you;re going to try and hide make sure you can't be seen from all the tables in the restaurant and at least wash your hands - it's not a difficult thing. Then to find that they had charged me twice for the accommodation. To be honest - not a good experience overall. The rooms were fine, but the service and the process was most definitely not.

  • Stayed: January 2013, travelled as a couple
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3  Thank Astroboy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 16 January 2013

Thank you for your Review. I was very disappointed to learn of the the experience you had in our hotel and can assure you that these matters will be fully investigated. I am concerned that you had such a poor experience and would like to discuss this with you at your convenience. Please contact me on vincent.madden@sofitel.com

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8,968 - 8,974 of 11,369 reviews

Reviewed 13 January 2013

  • Stayed: January 2013, travelled solo
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1  Thank oumahelen
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 17 January 2013

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Reviewed 13 January 2013

We have stayed here briefly before on trips but never made comment - it's a 5 star in the airport that is very convenient for T5.

This time they went out of the way to do everything they could to help us when we had a 24 hour flight delay and found us a room (very nice!) for an extra night.

We ate in both restaurants as a result - both good food and fair prices considering the location of the hotel.

We will definitely return and definitely recommend it to others

  • Stayed: December 2012, travelled as a couple
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1  Thank SunflowerLavender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 17 January 2013

May I say how much I appreciate you taking the time to post your ratings of the Sofitel London Heathrow. I am delighted to note your findings, particularly regarding our Staff, as Service 'above & beyond', is our main focus. Our Team all look forward to your return.

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Reviewed 13 January 2013

Excellent hotel, room are fabulous and perfect for a departure from T5.
stay here a few time, and if you can, just book very early and you will have good rate.
food is not the best except at the bar, the snack menu is very good value and good quality, recommended!

Room Tip: book early for good rate
  • Stayed: December 2012, travelled with friends
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1  Thank JerseyLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2013

We stayed just one night at the Sofitel, prior to an early departure from T5. The hotel is connected to the terminal by a covered walkway, so it only takes a few minutes to get from the hotel to the airline check-in. You really can't get more convenient than that!

The hotel is large and the different blocks and elevators can be a bit confusing at first, but we worked it all out in the end. We had a standard twin room (two double beds), which was of a good size and very clean and comfortable. Our only issue was that there was only one bath towel to begin with, but a call to housekeeping sorted that out and another towel promptly arrived.

Breakfast in the morning was brilliant, with a huge range of hot and cold foods to choose from.

This is definitely one of the nicest airport hotels we've stayed in and we would certainly stay here again.

Stayed: July 2012, travelled with family
1  Thank MumPlusOne2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2013

By far and away the best hotel at Heathrow. Connected to T5, no need for buses, taxis etc - just a 5 min walk from the terminal - all covered.

Service was excellent, rooms very good with good amenities and facilities.
Wifi is expensive - negotiate a better deal with reception!

Surprisingly the food and drink is not expensive, given that it's a 5* hotel next to the airport. The bar shows live sports and serves reasonablt proced drinks and plates of snacks for under £5.

The restaurant and room service menu is good - room service meal will cost around £20 all in.

All staff very friendly and helpful. Would definitely stay again.

  • Stayed: December 2012, travelled on business
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3  Thank Cotswolds_Homer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 17 January 2013

All your wonderful comments regarding our Hotel are most appreciated. I was pleased to read all of your Review and particularly your comments regarding our Staff. We hope to have the pleasure of welcoming you back again in the near future.

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Reviewed 13 January 2013

Luxury hotel, very convenient location to heathrow terminal 5. We left the hotel at ample time to board our flight and find the relaxing walk to terminal 5 departure much better than the tiring journey from central london. The room is spacious, well equipped etc. They provide trolleys which u can use to carry your luggages to terminal 5. Distance to terminal 5 is really a plus point in choosing this hotel.

  • Stayed: December 2012, travelled with family
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Thank sam5un9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 17 January 2013

I am glad you so enjoyed the convenience of our proximity to Terminal 5 and hope you will be visiting the Sofitel London Heathrow again soon. Thank you for your kind Review.

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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range: £127 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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