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“Superb for between flights” 4 of 5 bubbles
Review of Sofitel London Heathrow

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Cyprus
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Superb for between flights”
4 of 5 bubbles Reviewed 6 May 2013

What do you do during a 10 hour layover at LHR on the way home from holiday? Book into the Sofitel.

It was everything it should have been: efficient, well presented and perfect for a few hours sleep between flights.

If there was one area that could be improved that would be the external signage. It's just a little too subtle for tired eyes to spot. Other than that, perfect.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mands&Ian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 16 May 2013
Dear Guest,

Thank you for your positive review.

I am happy to read that we provided you with a restful stopover between your flights and we are extremely pleased to have satisfied all of your expectations.

I will speak to our Concierge desk to ensure that we have clearer signs directing our guests from Terminal 5 to the hotel.

We look forward to welcoming you back.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,179 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Orange, California
Level Contributor
117 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 6 May 2013

My wife and I are leaving Europe to go back to USA. We left Ireland late last night to catch early flight out and stayed here. This is by far a top pick for any traveler wanting a very comfortable surrounding. This hotel is top notch with a fine staff that understands the concept of hospitality.

The restaurant is super with a fine selection. Room is very clean. Bed is so-so. Internet connections issues that took some time to resolve.

I have no complaints for . Very easy to get this hotel to get to from London Heathrow which can be overwhelming. It will take 30 minutes from terminals to catch free Heathrow express to this hotel. A little walk but not very much at all.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IIMCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 16 May 2013
Dear Guest,

Thank you for your review.

I am pleased to read that you have recommended our hotel to other Trip Advisor members as the best hotel for a stopover at Heathrow, thank you.

We take great pride in our wonderful selection of restaurant and bars and we hope that you will return to try a different one very soon.

I am sorry you found our internet connection slow. Our complimentary internet is designed for emails and light browsing, if you require to download a large file or document we do recommend purchasing the High-Speed option. This option has an extra cost of £15 unless it is included in your room (Superior and Luxury rooms include the High-Speed internet) or you are enjoying the executive lounge. However we are in the process of undertaking a review of all our internet services to improve the connectivity and speed in the future.

The advice you have given in regards to the Heathrow express is correct in terms of access to Terminals 1-3 however please remember that we do have a direct link via a covered walkway to Terminal 5 therefore no express needed.

We hope to welcome you back again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 5 May 2013

Was put up here by British Airways thanks to a missed connection. The dinner at the restaurant offered to passengers was very good - service was polite and efficient. The rooms were a bit on the smallish side - but perfect for a quick layover. The connection to Terminal 5 is great and staff were friendly. Hotel has a good feel.

  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank indianguy380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 16 May 2013
Dear Guest,

Thank you for your review.

We are very proud of the fact that we are the only hotel at Heathrow that offer a direct link to the Terminal via a covered walkway.

I am pleased to read that you enjoyed your stay and found our service polite and efficient. We do hope that you will return for another stay where we can ensure on your next visit we exceed your expectations!


Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 5 May 2013

We stayed for the night before an early flight the next morning . Check in was efficient and friendly . We ate in the restaurant it was a good meal with good service. Our room was fine with all amenities and comfortable beds.The bar man was friendly . We enjoyed our stay before flying .

  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bentley82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 16 May 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased to read that you enjoyed your stay with us and we hope to welcome you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California, USA
1 review
5 of 5 bubbles Reviewed 3 May 2013

Sofitel London Heathrow is the best thing that could happen to Heathrow. It is conveniently located next to T5, easy to reach by free train from any corner in the airport. It is not cheap. I would recommend to improve the website for bookings - I am not the only one that clicked on a 125GBP deal, just to find out that was for a -day-stay' although I had entered a departure date and arrival date with 1 day difference.
The restaurant is great - I use it for business lunch even when not staying at the hotel.

  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank SmartIT-NotBigIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 16 May 2013
Dear Guest,

Thank you for your wonderful review.

I will ensure I speak with our Revenue Manager and review the website booking system. If a guest is providing arrival and departure dates the system should indeed pick up that a “day stay” rate is not appropriate. Please leave this with me.

We look forward to welcoming you back to Sofitel London Heathrow very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providenciales
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 May 2013

As always the service received at the Sofitel Heathrow is outstanding and provides convenience for any airport traveller. This is the second time we have stayed, although I booked my parents in when they travelled in Dec 2012 and they loved it.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Livingthedreamtci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 16 May 2013
Dear Guest,

Thank you for your wonderful review.

Our team work very hard at the hotel to ensure that guests always leave feeling well looked after and I am pleased to see that this was indeed true with both your parents and yourself as you have returned to stay with us.

We look forward to welcoming you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
albrighton
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 May 2013

stayed here for convenience as had early flight and wanted to be near airport. so glad we did!! very quiet hotel given proximity of airport. staff vey friendly and welcoming, gave us lots of information. hotel very modern and clean. we were given free upgrade (without requesting it) to a very modern and spacious room. complimentary toiletries in very roomy bathroom (could even listen to tv in there via speakers, a bit strange with no picture to look at!!!!). free tea, coffee and bottled water in room). restaurants and menus looked very reasonable with good choice, we chose to have afternoon tea in the lounge, more than enough for two, had to take it back to the room to finish later. easy transfer to departure terminal, easy 5 minute all under cover walk from hotel. would book into here again, there are many cheaper hotels available but this gave a great start to our holiday!

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pipandlolspencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 16 May 2013
Dear Guest,

Thank you very much for taking the time to write this review. We are very pleased that you found so much to like at our hotel.

When you next come to stay with us may I suggest you use our award winning spa to create an even better restful stayover!

We look forward to welcoming you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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