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“Second time and equally as good”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed 3 December 2013

Having stayed at this Sofitel earlier in the year, we decided to return as we had another early morning flight from Terminal 5. The welcome on arrival was warm and efficient and I soon found myself in the spotless room.

There are many reasons to recommend this hotel. Location is perfect if you are flying from Terminal 5, the car park is undercover, the staff are friendly yet efficient, the rooms are quiet despite being next to a busy airport (although I think all rooms face onto an atrium). The only issue I have is that you don't get enough time to experience all the luxury if you have a 7am flight! I'd definitely stay again if I had an early morning flight from T5.

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank The Teacher7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 5 December 2013

Dear Guest,

Thank you for taking the time to write a review on our hotel and for your many reasons for recommending us to other Trip Advisor users.

I am delighted that your recent stay with us was as equally as good as on the previous occasion and you were received with a warm welcome and efficient check in.

We look forward to welcoming you back to Sofitel London Heathrow again soon and hope on this occasion you have enough time to experience all that we have to offer.

Anna Marie Dowling - General Manager
Sofitel London Heathrow

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8,603 - 8,609 of 12,175 reviews

Reviewed 3 December 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Steven W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 5 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 December 2013 via mobile

A sense of luxury at every turn and staff in abundance is a sure sign that the guest is paying the price. This is undoubtedly an expensive hotel in every respect. It is, however, calm and comfortable and very quiet. A direct link to/from Terminal 5 makes it a very convenient stopover when awaiting changes of flight.
To pay for it out of one's own pocket is an unnecessary luxury unless a discount can be negotiated.
Breakfast is good but expensive. The bar is nice - but, yes, you guessed, it's expensive. Actually, criminally expensive.
To be able to walk to the check in desk after eating a lovely breakfast, however, does take some beating!

Stayed: November 2013, travelled on business
Thank aim-to-travel-light
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 5 December 2013

Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased that your stay with us was enjoyable and you found the location of the hotel convenient and the terminal easily accessible.

If I may direct you to our website where there are many special rates and packages, some including breakfast and car parking, I hope this has been of some use for future reservations.

We look forward to welcoming you back to Sofitel London Heathrow in the not too distant future.

Anna Marie Dowling - General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Sherridon
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 5 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 December 2013 via mobile

Stopped overnight between flights. Very friendly check in and upgraded to a very nice room. Offered free drink from bar- very friendly service. A shame we did not stay longer, the staff were great and the room was great- comfortable and very quiet. Highly recommended.n

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank philosIsleofMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 5 December 2013

Dear Guest,

Thank you for taking the time to write a review on our hotel and for your kind recommendation to other Trip advisor users.

I am pleased that your stay with us was exceptional and you found our team friendly and able to assist.

We look forward to welcoming you back to Sofitel London Heathrow again soon.

Anna Marie Dowling - General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

This is a great hotel far beyond the basics that are needed for an overnight stay for your next flight. I was traveling with my elderly mother who required wheelchair assistance throughout the trip. We went through Terminal 5 and this hotel is connected to the terminal through a closed tunnel. For elderly people with luggage, this requires assistance.
Once we arrived at the hotel itself, the pleasant environment and the genuine care of the staff was striking. Professional, yet not dry but with a smile and ready to help and not make you feel that you are too demanding or asking too much.
The rooms are comfortable and luxurious, modern style, and have everything you need for a comfortable and pleasant stay.
The breakfast buffet is a highlight with a variety of cuisines and styles to fit the highest demands. More importantly the staff there was happy to make any additional request a reality asap and with a smile. We thank Sabu who took care of the special breakfast requests of my mother with a warm and genuinely loving way. The photo attached is thus no surprise and is a highlight beyond what one expects in a routine trip.
Concierge services had reliably scheduled for a wheelchair to come and take us to the terminal and help us through check in and security to the lounge. Seamless!!! I honestly could not wish for a better hotel and service when traveling through an airport.
Nikolaos T

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  • Stayed: November 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Thank Sof123itel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 5 December 2013

Dear Guest,

Thank you for taking the time to write a review on our hotel for your wonderful comments.

I am pleased that your stay with us was enjoyable and you found your room comfortable and our staff caring, professional and able to assist with additional requests.

I will pass on your lovely comment to our restaurant team who will be delighted.

We look forward to welcoming you back to Sofitel London Heathrow in the not too distant future.

Anna Marie Dowling - General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
1  Thank RichardCR2013
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 5 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: £132 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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