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“Enjoyable overnight stay” 4 of 5 bubbles
Review of Sofitel London Heathrow

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Aberdeen, United Kingdom
Level Contributor
275 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Enjoyable overnight stay”
4 of 5 bubbles Reviewed 12 December 2013

Early morning flight from LHR, so overnight at Sofitel.

Friendly, if empty, cocktail bar with a pleasant restaurant. Captive audience inflates prices somewhat but not ridiculously. Left.hotel an hour before the flight, which wuss (just) enough time!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank r15xeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 December 2013
Dear guest,

Thank you for taking the time to write a review on our hotel.
I am pleased to read that your stay was enjoyable and pleasant and you found our team welcoming and friendly.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.
Anna Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Newberry, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 December 2013

We had an overnight stay here when travelling home from a trip to Spain. I obviously didn't read the description properly as assumed it would be closer when it says the hotel is connected by a walkway to Terminal 5. It turned out to be a 10 minute walk. Anyway, check in was efficient and only took a few moments. The room was clean and well equipped. We ordered room service which was expensive but the food was very good. Beds were very comfortable and we had a great night's sleep. Considering the hotel is so close to the airport, we didn't hear anything as it is well soundproofed after inquiring with one of the staff members we got to know that the hotel has triple glazed windows. Breakfast was excellent, with a wide range of cooked foods as well as a continental section. Tea and coffee was served at the table in pots which makes all the difference, much more preferable to putting a tea bag into a tiny cup and getting water from a machine.
We only had a couple of hours to kill in the morning before our flight back home to the US and wanted to make the most of the time that we had in London. The Concierge (Yousf) could not have been more helpful, he arranged a trip for us to Windsor and even helped us do an online check in for our flight. What was truly impressive was his ability to arrange a purchase of a hand bag that my wife desperately wanted which was only available at Harrods, knowing that we could accomplish one objective in the limited time that we had Yousf was kind enough to arrange for the bag to be arranged while we were enjoying the sights in Windsor. Definitely good old British customer service at its best - going that extra mile to assist.
The receptionist told us that the hotel is 5 years old, we were surprised as it all looks so new. Would certainly recommend this hotel although it wasn't cheap compared to others available, it was worth it to us due to the proximity to Terminal 5 and the exceptional customer service.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Havier G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 December 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.
I am pleased to read that your recent stay with us was comfortable and convenient for you when travelling through terminal 5 and you found your room to be well appointed and to your liking.

We look forward to welcoming you back to Sofitel London Heathrow again in the not too distant future.

Anna Marie Dowling - General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skipton
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 12 December 2013

Here is a letter that I recently sent to the General Manager of this Hotel. She has yet to reply.

On my recent visit to Sofitel London Heathrow on the 28th of November, I witnessed two of your check-in staff, deliberately seek to mislead two guests by telling blatant lies.

As I approached the desk, I happened to overhear a conversation between a member of staff and a rather disgruntled American guest. It seemed that although he had pre-booked a room, the room had already been given to a guest who had checked in earlier with exactly the same name and that consequently the hotel was unable to honour the guests complimentary upgrade. “What are the chances of that happening ?”, I quipped.

My partner told our check-in clerk that we had a booking for that night under the name of David Harrop. After much typing and puzzled looks, the clerk declared that he could find no booking under the name of Doctor Harrop. This sent alarm bells ringing, not only because we might not have a room for the night, but also that at no point had anyone mentioned to the clerk that he was a Doctor! At this point I thought that it may be a good idea to switch on my phone and record what followed, as something was clearly very wrong.

The clerk asked for confirmation of the booking and proceeded to type, looking puzzled once more, before leaving the desk to check with his supervisor. When he returned he apologised for the dreadful mistake. Someone with the name of Dr David Harrop had already checked into our room.

I explained to the clerk that we had heard the same excuse given just minutes ago to the American guest and miraculously, an upgraded room became suddenly available and we were hastily ushered out of the lobby.

As the title says... Unbelievable

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank MJDodsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 20 December 2013
Dear Guest,
Thank you for taking the time to review our hotel.

I have not yet recieved any coresspondance in the post from yourself as you refer to here.
However our Guest Relations Manager - Katarina Vasiljevic has been in touch in order to ascertain more details as I am keen this matter is investigated more fully.

Please accept my sincere apologies for the shortfall in service that you recieved and the inconvenience this caused you and rest assured this matter will be dealth with.
Warm Regards

Anna Marie Dowling
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
93 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 11 December 2013 via mobile

We stayed here the night before a long flight to miami.Was able to check in around one o'clock I parked my car right under the hotel and used the lift back to reception. Our room was spacious bathroom fantastic bed so comfortable.
Can't comment on the food as we ate and drank in terminal 5. Overall fantastic hotel we can't wait to book this hotel next time we fly from Heathrow. We are flying from Gatwick next year and have already booked the Sofitel at Gatwick.

Stayed November 2013, travelled as a couple
Helpful?
Thank freshesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 13 December 2013
Dear Guest,

Thank you for taking the time to review our hotel.

I am pleased to read that your stay with us was fantastic and you found your room to be spacious and comfortable.
I am glad you found the location of the hotel convenient and our Park & Fly packages a stress free option and I am sure your stay at the Gatwick Sofitel will be just as fantastic.
We look forward to welcoming you back to the Sofitel London Heathrow again in the not too distant.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ulm
Level Contributor
194 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

The Sofitel is located directly in Terminal 5 and therefore is by far the most convenient overnight stay at Heathrow. Given the short walk to the Heathrow Express it is also an option, if you have plans around Paddington station. The service has improved and matches now much more what you expect in a Sofitel. Also, the rooms are comfortable and for London quite spacious. The beds could be a little more solid.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank howo72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 13 December 2013
Dear Guest,

Thank you for taking the time to review our hotel.

I am pleased to read that your stay with us was pleasant and you found the location of the hotel convenient for your overnight stay. I am glad you found service to be improved and of a high Sofitel standard and your room to be spacious and comfortable.

We look forward to welcoming you back to the Sofitel London Heathrow again in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, Canterbury, New Zealand
Level Contributor
156 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 11 December 2013

Excellent hotel - beautifully comfortable beds and pillows. Quiet, with great blockout curtains and managing the room temperature was simple. No aeroplane noise at all. Lovely Zen garden. Bath is so comfortable and relaxing. A real treat before a long flight. Didn't try the food however given comments - M&S Simply Food at Terminal 5 was a great option. Would definitely stay again!

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janice D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 13 December 2013
Dear Guest,

Thank you for taking the time to review our hotel and for your kind recommendation.
I am pleased to read that your stay with us was pleasant, quiet and comfortable and you found the room well appointed and to your liking.

We look forward to welcoming you back to the Sofitel London Heathrow again in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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