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“R.M”

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Sofitel London Heathrow
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Dubai, United Arab Emirates
1 review
“R.M”
Reviewed 19 March 2014 via mobile

Excellent and friendly staff, they helped my mother she is 75 years old and speaks French, they gave all the support she need.
Room is Clean and comfortable. Was a good experience.
Special thanks to all of you, I recommend it

Stayed March 2014
Helpful?
Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 24 March 2014
Dear Guest,

Thank you for taking the time to write a review following your recent stay with us at The Sofitel London Heathrow.

I am very pleased to read that your mother had an enjoyable stay and that we were able to give her all the support she needed.

Thank you for your kind recommendation and we look forward to welcome you back in the not too distant future.

Yours sincerely,

Anna-Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,933 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,541)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
Dubai
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 March 2014

My parents stayed here on route from Houston to Toulouse. They spent 2 nights but were unable to get the cold water tap of the shower to work and could only get tepid water in the bath. My father is going to be 80 years old in a few months and was not up to having someone come in the room to poke around with things, so they suffered it out. On check out they informed the concierge. She said to my mother that they would 'log' the issue so that the next guests did not get a faulty bath set. Well that is of no use to my parents is it? No compensation, not even a free night. This is not kind. Sofitel is off our list from now on.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Biryani_Baloney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 24 March 2014
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I was concerned to read your feedback regarding the stay of your parents, please accept my sincere apologies that they encountered this inconvenient issue.

I was really disappointed to read the response your parents received when mentioning this on checkout, at your earliest convenience if you could kindly email our Front of House Manager Vikramjit Singh on Vikramjit.singh@sofitelheathrow.com as I would like to investigate this further and indentify where more corrective training can be given.

I hope we will have the opportunity to restore yourself and your parent’s faith in us in the near future.

Yours sincerely,

Anna-Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caribbean
Level 6 Contributor
195 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 19 March 2014

Being located within terminal 5 is wonderfully convenient but it's quite a walk from the terminal through corridors and empty spaces. The room is nice but standard. Only 1 small bar of soap in the bathroom. Nice stand alone shower as well as bath. Check in and check out were friendly and efficient. Nowhere to eat in the hotel after 10.30 (except room service) which for an airport hotel of this standard was astounding; the restaurant at the Holiday Inn 10 minutes away was open and buzzing. There were 2 waiters behind the bar but it seems you have to order your drinks at the bar; no roving waiter to come and see if you want a drink. We sat for 15 minutes and when no-one came to take our order, we left. Not what I expect from a hotel of this standard. Only other gripe; when we arrived for breakfast was being asked for our room number, then asked if breakfast was included in our room and then asked to sign a voucher. All this could/should have been done at our table, not at the wait to be seated desk. Felt like an onslaught so early in the morning. Why not seat us and then ask all the questions? Breakfast buffet; normal fare; eggs were available both to order and on the buffet but chef was not visible for me to ask for eggs done to order so I ate the plastic looking fried eggs which had been sitting under hot lamps for a while...again not a luxury hotel standard..have had the same experience at a Beefeater restaurant.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natmicstef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 26 March 2014
Dear Guest,

Thank you for taking the time to write a review following you recent stay with us at the Sofitel London Heathrow.

I was concerned to read your comments with regards to the service you received in our bar and restaurant, please accept my sincere apologies in the shortfall in service you experienced.

I would like to follow up on all the points you raised with the relevant Head of Departments and would be grateful if you could contact our Food & Beverage Manager, Globy Ouseph at your convenience by email at globy.ouseph@sofitelheathrow.com so that we can fully understand the facts and follow up accordingly with the relevant individuals.

I hope to have the opportunity to welcome you back to the Sofitel London Heathrow in the near future and for you to have a more memorable experience.

Yours Sincerely.

Anna-Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 2 Contributor
4 reviews
Reviewed 18 March 2014

Was lucky to be 'guest of the day' which meant upgrade and business lounge access. The complementary turndown service with chocolate strawberries was just a delightful surprise
The whole experience was wonderful.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pingu1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 24 March 2014
Dear Guest,

Thank you for taking the time to share your experience following your most recent stay with us at the Sofitel London Heathrow.

I am delighted to read that you enjoyed being our “Guest of the Day”; I hope you had a safe and pleasant onwards journey and we look forward to welcoming you back to the Sofitel London Heathrow again in the near future.

Yours sincerely,

Anna-Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
George Town, Grand Cayman
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 March 2014

Superb. Clean comfortable… amazing beds, easy check in. Superb location to just walk from the terminal to great comfit after a long flight.
Faultless, we will only use this hotel now for our stopovers.
Well worth the price and great room service.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank islander J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 24 March 2014
Dear Guest,

Thank you for taking the time to review our hotel following your recent stay with us.

I was delighted to read that you found our location to be convenient especially after your long flight.

Thank you for your loyalty to the hotel and also for your kind comments and we hope to have the opportunity of welcoming you back in the near future.

Yours Sincerely,

Anna Marie Dowling - General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 17 March 2014 via mobile

This is a polished business hotel. My room was large and comfortable with possibly the best double glazing in the world. My room was right next to a runway and I couldn't hear a thing. Breakfast is excellent, with a great buffet. My only quibble is why a relatively expensive hotel should charge so much for wifi - this seems excessive.

Stayed March 2014, travelled on business
Helpful?
Thank Ann S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 24 March 2014
Dear Guest,

Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us.

I was pleased to read that you found our rooms to be comfortable and that even though your room was overlooking the runway you had a peaceful night’s sleep.

Please allow me to express my apologies as our free Wi-Fi service should of been explained to you at check-in, our complimentary Wi-Fi is sufficient for browsing the internet and emails, However there are a number of different billing options available when logging into our internet service provider which is for guests who wish to download large documents or use multiple devices.

I hope to welcome you back to the Sofitel London Heathrow in the near future.

Yours Sincerely,

Anna Marie Dowling - General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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