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“Felt Like Royalty” 5 of 5 bubbles
Review of Sofitel London Heathrow

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Felt Like Royalty”
5 of 5 bubbles Reviewed 2 May 2014 via mobile

Stayed at the Sofitel for 3 nights on business. This hotel is conveniently located in the airport. From the front you can see airplanes flying in to the airport but you can't hear anything inside. The rooms are modern spacious and clean. The bathroom had a bathtub with a tv and a separate shower. Had dinner at Vivre and ordered the Indian chicken dish and it was superb! Also got to check out club millesmie which offers free drinks and snacks. The gym was decent with a few cardio and weight machines. There is wifi throughout the hotel and a business center to print your boarding pass. The heathrow express and Piccadilly lines are conveniently located upstairs. I will definitely stay at this hotel again in the future.

Stayed May 2014, travelled on business
Helpful?
Thank hyubin23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 6 May 2014
Dear Guest,

Thank you for taking the time to share you review on Trip Advisor.

I was delighted to read that you had a memorable stay with us and you felt like Royalty during your stay.

Thank you for your kind words and praise for our rooms, service and your dinner in Vivre, I will share your comments with the chefs who will be delighted to know how highly you have praised them.

I hope you had a pleasant onward journey and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,835 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Saint Louis, Missouri
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

This hotel could not be any more convenient for the airport. Not having to deal with transport to/from Heathrow is a definite plus for this place. The hotel itself was very nice - clean and well furnished. Bed was comfortable, shower was great. We opted for room service during our one night stay not having the energy for a fancy restaurant. Food was good, but expensive. Was disappointed that use of the pool was 25pounds a day per room.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Niki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 6 May 2014
Dear Guest,

Thank you for taking the time to write a review on Trip Advisor following your recent stay with us,
I was pleased to read your comments and praise for our room service, beds and bathroom.

With regard to our Spa the gym facilities are complimentary for hotel guests, if guests wish to use our other facilities such as the sauna, hydro pool and the relaxation lounge this is complimentary if a treatment is booked, alternatively should guests wish to just use the Spa facilities there is a discounted rate of £25 for residents.

I hope you had a pleasant onwards journey and we look forward to welcoming you back to the Sofitel London Heathrow in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

We stayed at the Sofitel T5 before our recent holiday. It is absolutely a perfect location with direct access to T5 departures if you have an early flight and you need no hassle.

Our only gripe is that the room (sealed windows of course given location) was too warm. The lowest that the ac stat could give was 17 but we are used to a cool bedroom and sleep with an open window.

I mentioned this at checkout and was told that most people do not want a lower overnight temperature but if I had asked an engineer could have adjusted the ac in the ceiling! Remember that next time.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 2 May 2014
Dear Guest,

Thank you for taking the time to share your comments on Trip Advisor,

I was pleased to read your comments and you found our location perfect, I am sorry that the room temperature was not quite right for you, please accept my apologies for this and how this was handled on check out, I will share your comments with our Front of House Manager to ensure that guest feedback is addressed appropriately to prevent any re-occurrence.

I hope you had a pleasant onwards journey and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

If you need to stay anywhere near Heathrow Terminal Five - this is a great place to stop. We stayed here on a Friday night, as we were travelling out early on the Saturday. They do do parking but we were away for 17 nights and their allowance went up to 14 nights. Check in and check out were very simple. The room was very nice and we slept well. All the representatives of the hotel were very friendly. All in all - ideal!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anoreta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 2 May 2014
Dear Guest,

Thank you for taking the time to write a review following your recent stay with us,

I was pleased to read your comments and that overall you had a memorable stay with us,

We do have many packages available on our website which I am glad you took advantage of, especially the park and fly which is so convenient arriving back into Terminal 5 you can walk over to the hotel and collect your car.

Thank you for your comments and praise for our staff and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Cayman
Level Contributor
109 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

Almost every other airport hotel I have had to stay at has been less than nice. This is the only place where I don't mind having to stay over at the hotel. The staff is consistently good, the restaurant is excellent, the rooms are clean and comfortable. Perfect rooms available for a family of four with a pull-out sofa. Bathrooms are really clean and full of mod-cons. Can't fault the ease and convenience of this place... and it is so easy to check in for your flight first thing in the morning. Top rating. Top quality. Can't be beaten.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank janjanvanman059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 2 May 2014
Dear Guest,

Thank you for taking the time to write a review following your recent stay with us.

I was delighted to read your comments and praise for our rooms, staff and facilities.

I am glad your family enjoyed their stay with us and we look forward to welcoming you back next time you are flying from Heathrow.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
487 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

Ideal location for a late night arrival or early morning flight at T5. Its so close to the terminal. We stayed before our anniversary. Staff are very welcoming and couldn't help any more. Rooms are stylish and comfortable. Was a big fan of the recliner chairs in the room. Wide range of TV programming and optional international content.


The club lounge is great with a wide range of drinks, snacks and canapes available. Light breakfast in the lounge was also very good!

This is a fantastic benefit for Platinum members with any room class. Was a bit disappointed that there was a £25 additional charge to use the pool area. This was not disclosed anywhere I could find on the website and central reservations said it was free. Not a major issue but may be disappointing to some.

There are two very nice restaurants in the hotel we chose to eat at the more casual location but the other one looked great too.

All in all a very nice stay thank you!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sbangsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 2 May 2014
Dear Guest,

Thank you for taking the time to share your comments with the Trip Advisor community.

I was pleased to read your comments and that you had a memorable stay with us before your anniversary.

I am sorry that the wrong information was given to your regarding the charges for our Spa, I will share your comments with the relevant head of departments and central reservations to ensure that the right information is given out to our guests to prevent any reoccurrence.

I am pleased you enjoyed your dinner in Vivre and overall you found us to be a very nice hotel.

I hope you had a safe and pleasant onwards journey and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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