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“How to make life easy when you have an early morning flight from T5”

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Sofitel London Heathrow
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Dorset, United Kingdom
Level 6 Contributor
156 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“How to make life easy when you have an early morning flight from T5”
Reviewed 26 June 2014 via mobile

This is our preferred hotel @ Heathrow as we know that the car is safely parked and that we will have a good night's sleep in a very comfortable bed with the wonderful Sofitel mattress topper and a personal wake up call in the morning. We have stayed at other Heathrow hotels and we really do prefer to pay the extra and enjoy the convenience and peace of The Sofitel.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank MontagueSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 28 June 2014
Dear Guest,

Thank you for taking the time to share your comments with the Trip Advisor community,

I am pleased to read that you had an enjoyable stay with us and that we are your preferred hotel at Heathrow.

Being only a few minutes’ walk from our reception to Terminal 5 we do indeed take away the stress of catching an early morning flight.

We look forward to welcoming you back to the Sofitel London Heathrow in the when you are next flying out.

Yours Sincerely,

Anna-Marie Dowling - General Manager

Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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11,134 reviews from our community

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Rating summary
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  • Sleep Quality
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Lexington, Massachusetts
Level 3 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 June 2014

I like this hotel because it has very comfortable rooms and is only a short walk from Terminal 5, to the Heathrow Express and underground station. My son and I stayed for two nights and travelled easily to and from central London. Terminal 5 also has a M&S food store which stays open until midnight. We purchased water and snacks to take back to the hotel. I booked a room with two beds. This Sofitel does not have rooms with two queen beds, as you would expect in the USA. However, the twin beds are wide and very comfortable. The room was clean and well equipped. I liked the walk-in shower. As you would expect in a British hotel, the room has a kettle and two large mugs. (I always carry my own T-bags.) We ordered room service the night we arrived, and the food was excellent quality. My only complaint would be the internet service. I decided to go for the free service. It was slow and erratic. Clearly one needs to take the paid service if you want to do anything on the web.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 28 June 2014
Dear Guest,

Thank you for taking the time to review our hotel following your recent stay with us,

It is pleasing to know that you had a memorable stay with us and that you and your son enjoyed the location and facilities which we have to offer.

Our location is indeed convenient, not only for Heathrow but for all the other transport links into Central London which many guests take advantage of.

I am sorry that you felt out complimentary Wi-Fi was not sufficient, we will be reviewing our provider shortly and I will take your comments on board.

Thank you for your praise for our hotel and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling

General Manager Sofitel London Heathrow
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Torquay, United Kingdom
Level 5 Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 June 2014

This hotel is perfect in every way.
Whichever terminal your flight is makes little difference as the Heathrow Express links all the terminals quickly & easily, so we for example took the National Express to terminal two, then the Heathrow Express (which is free) to terminal 5 the Sofitel is right there all undercover suitcases on a trolley no problem, right through to the reception desk (there is a bay for trolleys just as you enter the hotel but you can take the trolley right through to reception) so easy, so quick, all indoors & free what could be better.Stress free.
The rooms are excellent, the bed top quality.The staff very professional.
The restaurant serves delicious food too.

Room Tip: Be careful when leaving the hotel to catch the Heathrow Express it is the second set of lifts not th...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cowperstowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 27 June 2014
Dear Guest,

Thank you for taking the time to review our hotel following your recent stay with us,

I am delighted to read your kind praise for our location, facilities and service you received.

Our location is indeed very convenient being linked to Terminal 5; guests can access all the transport links that Terminal 5 have to offer in a matter of minutes from the hotel.

Once again, thank you for your kind words and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling - General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Accommodations are roomy and well-equipped. Staff is very friendly and helpful. rooms are exceptionally-well soundproofed - didn't hear a single airplane. Price is expensive compared to other airport hotels but the premium is well worth it when you have to catch an early flight because you don't need to depend on a shuttle.
The restaurant has a limited selection but each preparation is top-notch. Their foie gras is the best one I ever had. I would go back just for the restaurant.
I did not try the other hotel accomodations

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheGuy35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 27 June 2014
Dear Guest,

Thank you for taking the time to review our hotel following your recent stay with us at the Sofitel London Heathrow.

I am pleased to read your comments and that you had a memorable stay with us, thank you for your kind praise for our service and rooms which you found well soundproofed.

It is pleasing to know that you enjoyed your restaurant experience and that you would come back just for this.

Once again, thank you for your kind words and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling -General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 6 Contributor
196 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 25 June 2014

We chose this hotel because we had an early flight from T5 the following day and we are past the stage of lugging bags onto shuttles from cheaper hotels nearby early in the morning. We also parked the car in the underground garage.

The hotel is somewhat characterless away from the central core but you are buying convenience rather than aesthetics and the facilities otherwise are fine. Room very quiet, facing onto one of several internal atriums and food at the Vivre restaurant well served and not extortionate by London prices.

BUT if much smaller hotels cans offer free wifi surely a hotel of this standard should be able to do so too. It would have been churlish to drop to three stars but the four stars should really be read as “good” rather than “very good” (yes, it’s my constant criticism of the uneven jump from average to “very good” in the grading system which has thus far been met with a resounding silence from the Tripadvisor powers that be. Other reviewers have commented in the same vein. Perhaps we just take things too seriously).

We would certainly stay again.

Room Tip: Perhaps the posher rooms are nearer the centre of the hotel but it's not a real issue. "St...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex450212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 27 June 2014
Dear Guest,

Thank you for taking the time to write a review following your recent stay with us,

I am pleased you found our hotel and car parking convenient prior to your early morning flight from Terminal 5.

Please accept my apologies as it should have been explained to you upon check in that we do offer complimentary Wi-Fi throughout the hotel for guests, this is suitable for general browsing and emails, should guests require a higher bandwidth then there is a charge of £15 for 24 hours. I will share your comments with our Front of House Manager to ensure that this information is passed on to all guests upon check in.

Once again, thank you for taking the time to review our hotel and we hope to welcome you back when you are next flying from Heathrow.

Yours Sincerely,

Anna-Marie Dowling -General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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