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“Great location”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed 10 August 2014

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
1  Thank Tyma
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 13 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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7,395 - 7,401 of 11,870 reviews

Reviewed 10 August 2014

Stayed at this hotel for the second time prior to flying from terminal 3. The connection to terminal 3 is via a free express train and hotel to terminal takes 15 minutes maximum.

This hotel proved once again to be very good. Reception staff are excellent. We paid for room access to the Spa area. At £25 this may put off some but it's very relaxing and is a good way to start a holiday.

Minor issues with the room - we stayed in wing 4. This was meant to be an upgraded room. However, despite being very quiet to the outside, we did have a very noisy service door across the corridor. Further to this our safe was broken upon arrival. After a very pleasant member of housekeeping and security sorted the issue (new batteries) all was fine. This is something I would expect to just work though and think any room offered to a customer should be checked beforehand.

In the room there was coffee and tea making facilities. No de-caffeinated tea. I made a quick phonecall to housekeeping and they bought me some up very quickly. This was excellent service.

We'd definitely stay here again no problem, very good hotel. But not quite as perfect as last time.

Stayed: August 2014, travelled as a couple
1  Thank Wilko84uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 13 August 2014

Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay with us.

Please accept my sincere apologies for the inconvenience caused regarding the safe not working properly. I will share your comments with our Room Division Manager who will investigate the situation further and will make sure that all the safes are checked on daily-basis to avoid any re-occurrence of this frustrating situation.

Nevertheless I am delighted to learn that our staff delivered a high standard service with a promptly resolution to meet your expectations.

Thank you for loyalty and we looking forward to welcome you at Sofitel London Heathrow.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Asmita was a very attentive server. Joyful and appropriate, effecient too. Buffet was fabulous. Freshly presented and lots of choice. Overall, great experience. Lots of breakfast choices. Clean seating area, comfortable. New hotel that is well maintained.

Stayed: August 2014, travelled with family
2  Thank konalou15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 13 August 2014

Dear Guest,

Thank you for taking the time to write a review on Trip Advisor following your recent stay with us.

It is a great pleasure to know that you had such an amazing breakfast experience, thank you for the kind praise of our Vivre Restaurant.

Asmita will be delighted to see how highly you rated her service and we looking forward to share your feedback with her.

We look forward to welcoming you back to our hotel in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Stayed as a family for one night. Had two connecting rooms which worked out well for a family of 4 with 2 teenagers. This hotel is a great location if you have a very early morning flight like we did.

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Annabel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 10 August 2014

Dear Guest,

Thank you for taking the time to review our hotel following your recent stay with us,

I am pleased to read that your family enjoyed their stay and you found our interconnecting rooms worked well.

Our location is indeed very convenient; being linked to Terminal 5 it is a matter of minutes to access the Terminal from our reception.

We look forward to welcoming you back to the Sofitel London Heathrow in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

We were due to take an 11 hour British Airways flight from Heathrow with an 8am check-in and so The Sofitel seemed an ideal choice as it is directly connected to Terminal 5 and luggage carts are available in the hotel to help speed you to the departure hall.

Clearly, this is a hotel which is geared towards the more corporate client and so holidaymakers might find the pricing a little prohibitive. We were fortunate to get a deal on a nice, but somewhat cramped, double room at not much more than we would have paid for a "lodge" style hotel and a taxi into the terminal and so we were happy with that.

We had an aperitif in the bar and were surprised that a premium beer and a regular cocktail were almost £25. Then we ate at their mid-range restaurant option and have to say that the service was disappointing, the choice was restricted by non-availability of some items and the price was high at £80 for a simple dinner for two.

We cannot comment on breakfast as we did not take that in the Sofitel and waited until we were in the Club lounge.

Design is nice and the staff are friendly and so overall we have awarded 4 "very good" as if travelling on expenses some of the negative items here would not have surfaced.

Room Tip: Some rooms look into the indoor atrium
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Andy810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 13 August 2014

Dear Guest,

Thank you for taking the time to write a review on Trip Advisor following your recent stay with us.

I do apologise for the inconvenience with regards to your bar and restaurant experience. We do regular reviews to be always in line with our competitors. However, I have passed your comments to our Food and Beverage Manager to investigate this matter further and avoid any re-occurrence of this unpleasant situation.

I am very glad that you rated us 4 stars on Trip Advisor and we do hope to have the opportunity to welcome you back when you are in the Heathrow area.

Yours Sincerely,

Anna- Marie Dowling – General Manager

Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Over night stay at germinal 5. Provided a Gluten free breakfast on request and porter assistance over to Terminal 5. Excellent customer service provided. Room booked for Mother and the hotel completely accommodated her requirements.




  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank s_r_cook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 10 August 2014

Dear Guest,

Thank you for taking the time to share your comments with the Trip Advisor community,

I am thrilled to read that your mother had an enjoyable stay with us, finding our customer service excellent, I was also pleased that we were able to accommodate the special requests.

I appreciate you kind comments and we look forward to welcoming you back to the Sofitel London Heathrow in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

We chose to stay near the airport due to a morning flight the next day. We arrived before check-in and left our luggage with the front desk. We took the tube into London for the day.

The Sofitel was ideal with comfortable beds, a quiet and clean room, and mostly because it eliminated the stress of getting to the airport. They didn't provide much in the way of room instructions and one must leave the key card in the slot inside the room to make the lights work--a clever way to save on energy. It is an easy indoor walk to Terminal 5.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jane52261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 10 August 2014

Dear Guest,

Thank you for taking the time to review our hotel following your recent stay with us,

I am delighted to read your comments and that you had such a wonderful stay, it is also pleasing to know that you found our rooms comfortable, quiet and clean.

I hope you had a pleasant onwards journey and we look forward to welcoming you back to the Sofitel London Heathrow in the near future.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: £122 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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