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“Excellent hotel attached to Heathrow T5”

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
59 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent hotel attached to Heathrow T5”
Reviewed 15 August 2014

This is a really nice hotel, but let's face it, you're probably staying here because of the incredible proximity to Heathrow T5.

It's a decent quality Sofitel hotel and you can walk through a covered walk way straight into T5. If that's not enough to sell it, you probably aren't really looking for this hotel!

Very confusing room numbering / wing system - have stayed here a few times and still get lost the first time. Pay close attention to where they tell you to go that first time.

Room Tip: Some of the room open out onto the down escalator in the entrance way - sort of overlooked really (i...
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  • Stayed March 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 August 2014
Dear Guest,

Thank you leaving your feedback following your recent stay at the hotel.

I am delighted that you found the hotel easily accessible when traveling through Terminal 5 and that you have enjoyed a number of stays with us.
Thank you for your continued loyalty; I hope we will have the pleasure of welcoming you back to the hotel in the near future.

Yours Sincerely
Anna Marie Dowling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Cleanliness
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Ruddington, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 August 2014

We booked a park & stay for the night before our 08:55 flight to Venice and whilst the Sofitel maybe a little more expensive than the other airport hotels, it couldn't be easier - a 5 minute walk along a covered walkway straight into the terminal makes the whole 'catching a flight' experience much less stressful.

When we checked in to the hotel we were given a pre-paid ticket for the car park ready for our return which meant we could jump straight back into the car and be on our way home with minimum fuss. Our room was modern, clean, comfortable, and surprisingly quiet given where we were! We ate in the Vivre restaurant where the food was good and reasonably priced. We also spent some time relaxing in the spa (vitality pool, sauna, and steam room), which we had completely to ourselves - blissful.

We will certainly be back next time we fly from Heathrow.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank SnD_Notts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 August 2014
Dear Guest,

Thank you for leaving such positive feedback following your stay at the Sofitel.

I am pleased to hear that you took advantage of the convenience of our 'Park and Fly' packages and that you found our rooms comfortable and quiet.
I am thrilled that you had the chance to relax in our Spa during your stay and also had an enjoyable dining experience in one of our 2 restaurants.

We look forward to welcoming you back to the Sofitel in the near future.

Yours Sincerely
Anna Marie Dowling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

If you need to stay at Heathrow then this is the one to use -it's clean and stylish, with helpful staff. We used the car parking service that can be included in your room rate and it was great- so efficient and hassle free.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Fiona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 August 2014
Dear Guest,

Thank you for your review; I was delighted to read that you found the hotel to be clean and stylish and that the staff were accommodating to your needs.
It was pleasing to read that you found our 'Park and Fly' packages to be 'hassle free'; which is what makes a perfect start to a stress free holiday.

I hope you will choose to stay with us again when travelling through Heathrow.

Kind Regards
Anna Marie Dowling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
68 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 14 August 2014 via mobile

Very nice hotel. Being connected to Terminal 5 is great. The rooms are really nice. Room service food was excellent.

Three small bottles of coke is expensive at £12 but I suppose to be expected. Paying for convenience.

I would like to have better air conditioning as it was too warm all night with it in full.

I don't like a light being on that you can't turn off. Darkness is a must especially in an airport hotel.

But other than that the room I had was excellent with a TV in the bathroom.

Just can't beat this place for Heathrow Terminal 5.

Stayed August 2014, travelled solo
Helpful?
1 Thank Mac147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 August 2014
Dear Guest,

Thank you for taking the time to share your comments regarding your previous stay with the TripAdvisor community.

I am pleased that you found the location to be convenient when travelling from Terminal 5 and that you found our bedrooms to be of a high standard.

I am sorry to hear that you didn't find our air conditioning to be adequate; we do offer free standing fans on request should you need one on a future stay.
If you be kind enough to contact our Rooms Division Manager Laura Walker on laura.walker@sofitelheathrow.com with the details of your stay; I will ensure our maintenance team perform a thorough check of the bedroom.

I hope you will choose to stay with us again in the near future.

Yours Sincerely
Anna Marie Dowling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
1,195 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 623 helpful votes
Reviewed 14 August 2014

A thunderstorm over Heathrow London made us stranded, as we missed our connection. So did many other passengers. We waited for 5 hours to re-book our connection. We were fourth in line when British Airways decided to close for the night at 10:30 PM. Still, we were one of the lucky ones, as we were give a room at the Sofitel London Heathrow, attached to the airport.

Funny enough, once we entered the hotel, we had to wait another 30 minutes to get our room.We sure were tired! We took the elevator, but once at our floor, we couldn't get to open the elevator doors, even though we tried to use our room card as directed. We went back to the lobby and we were able to get out and take the stairs.

This hotel is really a five star hotel. Our room was superb! The bed was so comfortable and the bathroom was splendid.Too bad we could only sleep 4 hours, before heading back out to wait in line to rebook our connecton at 5 in the morning. Once booked, we had just enough time to take our breakfast. It was so delicious! There was so much choice, we were overwhelmed.

During that time I tried to cancel my booking at Orkney, as we would miss our connection that afternoon. I was unable to get through. One of the servants gave his own cellphone and dialed the number for us, so that we could cancel our room. The staff is so friendly and so helpful! A great hotel to stay in, but hopefully with more time.

One recommendation though: Don't let your clients wait for 30 minutes before they can get their room, especially if they had waited for a long time in the re-booking section of British Airways!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Robby G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 August 2014
Dear Guest,

Thank you so much for taking the time to leave your feedback following your recent stay.

I am delighted to read that you had an enjoyable stay at the hotel although i can empathise that the circumstances were not ideal with your cancelled flight.
I am sorry that you experienced a short delay upon check in, although I am sure you can appreciate that it can become busy during such times as when a flight is cancelled.

I was thrilled to read of the additional service provided to you by one of our restaurant staff and that you found our breakfast variety to be exceptional.

I hope that if the future you will choose to stay at the Sofitel and enjoy the facilities on a more relaxing visit.

Yours Sincerely
Anna Marie Dowling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 August 2014

My husband and I have stayed at the hotel on several occasions but this time we were with two other couples, all flying out to St Petersburg to celebrate one of the party's Big Birthday. I simply asked the reception staff to wish him a happy birthday when he checked in. To our amazement we were offered use of the executive lounge and after dinner at Vivre restaurant a selection of desserts arrived with candles and a happy birthday message.
As usual, the staff were wonderfully helpful, the rooms comfortable, with everything you could wish for and the bathrooms ultra-clean and well equipped. The experience confirmed our view that this is THE place to stay when flying from T5 (and probably anywhere else at Heathrow. A great way to start your holiday or business trip.

Room Tip: Not really sure. We've never had a bad room but we've never been bothered about the view.
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  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Rhoslyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, 17 August 2014
Dear Guest,

Thank you for taking the time to share your stay with the TripAdvisor community.

Your positive review of the hotel and the staff was a pleasure to read and I am thrilled that we were able to make the birthday experience a memorable one.
The hotel strives to provide that personal touch and I am proud that the team were able to enhance your stay and that of your guests.

I am grateful for your loyalty to the hotel after a number of stays and that you praise the high standards of the room .

We look forward to creating many more memorable stays for you at the Sofitel in the future.

Kind Regards
Anna Marie Dowling
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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