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Sofitel London Heathrow
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Savings alert! 41% below average rates

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Reviews (12,660)
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Reviewed 3 weeks ago

We had an early morning flight on BA from Terminal 5. Such a convenience, wake up, grab a cart and roll right into the terminal. No hassle, no bus, just a short walk. Only wish the excellent breakfast was available earlier.

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Halems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 3 weeks ago

Dear Halems

Thank you very much for taking the time to share your impressions.
As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad that you were able to experience the majority of our highlighted facilities which met your expectations. We appreciate your observations and feedback regarding breakfast timings, although it is a popular option the majority of our feedback is that guests prefer something lighter in the early hours so we offer a tea and coffee station in our lobby for early departing guests.
It was our great pleasure having you in the hotel and we look forward to welcoming you back with our undivided attention.

Kind regards,
Ryan Nicholls – General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Decided to stay here the night before my international flight. On the bank holiday Monday their lux restaurant is closed and their regular coffee shop is fully booked. All too common for today’s Accor. Once it was a luxury brand.

Stayed: May 2018, travelled solo
Thank Bryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 3 weeks ago

Dear Bryan T

I appreciate you taking the time to share your feedback following your recent stay with us.
Naturally, I am disappointed to learn of your experience as this falls far below the high standard that is expected of us at Sofitel London Heathrow. I apologise that our Vivre restaurant was fully booked and La Belle Epoque was closed over the Bank Holiday, we did still offer our in room dining 24 hours and our bar menu in the Sphere bar. We will look to review our opening hours during such times as to avoid similar incidents in the future. Please feel free to contact me directly at ryan.nicholls@sofitelheathrow.com should you wish to discuss your review further.

Kind regards
Ryan Nicholls - General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I stay here ahead of early morning flights out of Heathrow
Service is great they make you feel very special
The room is amazing - if I could take the bedding and pillows home I would!!
Great experience every time
If you’re looking for a hotel at Heathrow book here

Stayed: May 2018, travelled on business
Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 3 weeks ago

Dear Jon A

Thank you so much for your kind review, what a compliment that you would highly recommend our hotel.
Our location is indeed convenient being directly connected to Terminal 5 by a covered walkway offering easy access to the free Heathrow Express service and London Underground. We consider our ambassadors to be our biggest asset so I am delighted to learn that this was reflected during your stay. All of our bedding is available to purchase through our Sofitel boutique, please inquire with our Housekeeping team next time you are here and we will be more than happy to make your wish come true!
We hope to welcome you back again in the near future.

Kind regards
Ryan Nicholls - General Manager
Sofitel London Heathrow

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Reviewed 3 weeks ago

Stayed in Prestige Suite after quick holiday with son. We both had flights out of Heathrow going different directions and the Sofitel is right in Terminal 5 of Heathrow. If your looking for a nice stay and very easy no hassle access to airport this is the one. Prestige room had a nice sized bedroom as well as outer suite with couch TV area and large desk for work. A full Bathroom with all the best amenities as well as a guest toilet. Robes were real deal and felt heavier than a suite of armor and comfortable. Light on desk in lounge did not work ( check the bulbs always Sofitel) but all others did. Room service was good ( pit pricy with all the tray charges and service charges added) and phone was answered instantly. One of the reasons we stayed here besides airport access was it advertised overnight laundry and pressing if needed and we were coming in from a few long days off and needed laundry done before departing. Concierge said they had it and when we called housekeeping they said no it was too late ( 4:30 in afternoon for delivery by 3 next day) so that left us a bit miffed as we needed to get that done. Went to millennium club twice and both times all of the snacks and chesses and crackers were gone. I guess we must have been there both times at wrong time as I assume they replenish. These were afternoon time. Bathroom has nice tub and shower and even tv in room but could not figure where remote or how to turn it on ? Hotel is very nice though and decent price for the convenience and location. has direct covered walkway into airport which is less than a 5 min walk.

Room Tip: Prestige Room has lots of room and lounge with sofa bed.
Stayed: May 2018, travelled on business
Review collected in partnership with this hotel
Thank bradelaine13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 3 weeks ago

Dear bradelaine13

Thank you so much for your kind review.
We are in the ideal location for guests wanting a touch of luxury whilst still being within walking distance to their flight so I am delighted that you were able to take advantage of this by staying in one of our comfortable suites. Perfect for families with its separate living area complete with sofa bed, our suites allow guests to relax and unwind in spacious surroundings. I apologise that some of the room fixtures were not functioning fully, we will ensure this is checked thoroughly moving forward. We are grateful for your observations and feedback as it presents us the opportunity to better improve our service offerings in the future.
We hope to welcome you back for an even better stay.

Kind regards
Ryan Nicholls - General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great start to our holiday ecently. Excellent service from the moment our car drew up at the front. Small issues sorted easily with no fuss. Room quality good and excellent dinner. Rested overnight for morning flight. Many thanks. We will return.

Stayed: April 2018, travelled as a couple
Thank Hugh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 3 weeks ago

Dear Hugh K

Thank you very much for taking the time to share your impressions.
As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad that you were able to experience the majority of our highlighted facilities which met your expectations.
It was our great pleasure having you in the hotel and we look forward to welcoming you back with our undivided attention.

Kind regards,
Ryan Nicholls – General Manager
Sofitel London Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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