My wife and I visited the School of Spice restaurant last Saturday. It is an atypical Indian restaurant regarding decor. Situated in an old school house it is plain but modern with a nice atmosphere. The staff, of which there are many, are friendly and helpful and the food is delicious . . . when it arrives.
We were sat down by one waiter, offered drinks by another, and again by another, and served with drinks by another. The waiter (yes another) who took our food order offered helpful suggestions with our choices. There are many, too many, willing staff. But here lies the problem. No-one seems to be in overall charge of events. Our food took about 45 minutes to arrive, but when it did it was lovely.
Our table was cleared by yet another waiter and the bill requested of another. After waiting a further 30 minutes and after several attempts and reminders to this waiter, we eventually left our table and went to the bar to get the bill, where there was another customer enquiring where their food was. We found that our bill hadn't been prepared and we had to re-cap what we had had. We were however, and without asking, given a discount, which was a nice gesture.
When we left we noticed a driver leaving with take-away orders. Could this be what's impacting the restaurant service? We felt that the staff were all doing their best but also trying to do too much.
None of this would not stop me from recommending it though. It was all in all quite entertaining in a way. Great food and service providing you're not in a hurry.
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