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Holiday Inn London-Shepperton
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Reviews (760)
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All reviewsthorpe parkquiet locationleisure facilitieswould stay againdecent sizechessington world of adventurespleasant staybuffet stylewedding receptionhampton courtplenty of parkingwedding partystayed for one nightfull englishwaltongymtwickenham
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Reviewed 16 March 2011

I stay at this hotel regularly on business trips and overall this hotel does what it says on the tin. The staff are friendly, helpful and checkin is easy, especially if you are a priority club member. The rooms are clean and the facilities - swimming pool, sauna and gym are well equipped. The location is nice, being near to the river and surrounded by trees. Access to local ammenities/restaurants is either by taxi or a pleasent 20-30min walk along the river and into Shepperton. Food is okay and room service prompt. Air conditioning can sometimes be a little noisy depending on the room you get though it works well. I have stayed at many Holiday Inns that are much worse than this, and a few that are better, but overall this one is good, especially for an easy, hassel free business stay.

  • Stayed: March 2011, travelled on business
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Thank earlG111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmshepperton, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this reviewResponded 7 May 2011

Dear guest

Thank you for staying with us regularly. We are really glad that you enjoyed every stay and we look forward to welcoming you back.

Kind regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2011

I was checked in and out by the same fair haired girl behind reception, sadly I can't remember her name, any way she was very friendly and professional, nothing was too much trouble, just how good customer service should be! she even served me in the restaurant. Food was very good and the room was comfortable. Didn't get chance to use leisure facilities but will definately next time.

  • Stayed: March 2011, travelled on business
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Thank FrequentFlyer061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmshepperton, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this reviewResponded 7 May 2011

Dear Guest

Many thanks for your comments we are glad that you enjoyed your stay and look forward to welcoming you back to the hotel in the near future.

Kind Regards
The Management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2011

The hotel staff were polite and very helpful. We had forgotten to pack the phone charger and the young man on the desk had a box full for all sorts of chargers that we were able to borrow.
The Hotel is situated in a quiet, leafy area near a Swan Sanctury. We saw a number of interesting birds during our visit.
The layout of the hotel is low rise and airy and the heated swimming pool is of a good size.
The lounge area is comfortable and light to sit and one is able relax with a coffee and a good book.
We travelled into London by train from Shepperton to visit the sites and a theatre show. Bushy Park and Hampton Court are close-by and well worth a visit.
Walks along the near by water ways are interesting as it has locks and sailing vessel, and shop full of nautical goodies, one can also ring a bell for a ferry to carry you to the other side.
Thank you to all at the hotel we had a good, relaxing break and would recommend your establishment to our friends .

  • Stayed: February 2011, travelled as a couple
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Thank RSWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmshepperton, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this reviewResponded 7 May 2011

Dear guest

Many thanks for your comments we are glad that you enjoyed your stay; we will share your kind comments with the team and look forward to welcoming you back to the hotel in the near future.

Kind Regards
The Management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2011

Second visit and liked it even more. Room size okay for what we needed and bed comfortable. Tea and coffee making facilities in room. Usual free shower gel and shampoo. Breakfast was good. Had an evening meal and we both enjoyed all of it. Young staff all friendly and helpful.
Maybe a bit of a hard place to find if not familiar with the area? There is a Swan Sanctuary on the corner of the entrance road.

  • Stayed: February 2011, travelled as a couple
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1  Thank Herinhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmshepperton, Manager at Holiday Inn London-Shepperton, responded to this reviewResponded 3 March 2011

Thank you for visiting us again. We are really glad that you have enjoyed your stay again and we look forward to welcoming you back.



Kind regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2011

- Staff friendly and efficient - was able to check-in early at 1:30pm
- Fairly easy to find, easy access from M25/A3, ample free parking.
- Easy 10 min drive to Walton-on-Thames station, where you can park free at the weekend and catch train into London.
- Nice swimming pool/sauna/steam room/jacuzzi
- Good breakfast buffet with friendly staff, all you need to set you up for the day.
- Room clean & comfortable but was too hot, air con was permanently set to "heat", also annoying "buzzing" noise started in the early hours of the morning.
- Overall a pleasant stay, would return & recommend to others.

  • Stayed: January 2011, travelled with family
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1  Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmshepperton, Manager at Holiday Inn London-Shepperton, responded to this reviewResponded 3 March 2011

Thank you for taking the time to post your review following your stay at the Holiday Inn London Shepperton. Please be assured your feedback has been taken on board. Can you kindly contact us on rm.hishepperton@qmh-hotels.com to let us know the dates of your stay?

Once again thank you for your feedback as it enables us to monitor standards and guest expectations and hope to welcome you back soon.

Thank you

The Management

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