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“The best visit ever.”

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Holiday Inn London-Shepperton
Ranked #3 of 3 Hotels in Shepperton
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best visit ever.”
Reviewed 1 May 2014 via mobile

On 1st of may I stayed in this hotel. I checked in at 2am and was extremely tired. The night manager was extremely friendly, he understood that all I want is a bed to sleep so the check in was painless, in no time I was in a nice warm shower a d a cosy bed. Thank you guys top class service.

Stayed May 2014, travelled with friends
Helpful?
Thank Edgaras F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, Front Office Manager at Holiday Inn London-Shepperton, responded to this review, 11 May 2014
Dear Guest

Thank you for your very kind review. I am so pleased we were able to check you in at such a late hour with minimal fuss and that you found the bed to be comfortable.

i will be sure to share your comments with Tamas our Night Manager

Many thanks

Peter - Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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694 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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  • English first
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English first
Weybridge, United Kingdom
1 review
Reviewed 27 April 2014

I recently attended a function at the hotel following the NatWest Weybridge Community Regatta.
Quite a few of us had never been to the hotel and were pleasantly surprised. The function was very well hosted with fantastic service and great food. Everyone really enjoyed it and I am sure we will be back. Well done.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Shawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, Front Office Manager at Holiday Inn London-Shepperton, responded to this review, 11 May 2014
Dear Shawn T

Thank you so much for your very kind review. That was a very busy but very rewarding day for the hotel and it was a pleasure to have the opportunity to provide the Venue .

I will be sure to share your kind words with the team during our Head of Department meeting

Yours sincerely
Peter - Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2014

I've stayed at this hotel several times during the past 4 years which I book for a group of colleagues with good experiances, so I decided to book a room with my family for a personal trip.

In the past I have been very happy with this hotel but this trip was the worst I have had here.
We all had a bad nights sleep due to a large group with teenagers that were noisy both in the corridor outside the room and outside the bedroom window (ground floor room,) at 3am, despite being asked to keep the noise down a bit.

Breakfast, while not cheap at £10 per head has always been well worth it due to the huge range of food on offer.
Unfortunately this trip due to the large group (in sports wear and bed wear and bare feet,) in the breakfast hall and despite the best efforts of the waitresses there were no pastries, hash browns or eggs. After at least 15 minutes of waiting we gave up, had toast and cereal and checked out quickly as we were due elsewhere. As we left some pastries were brought out and were all hoovered up immediately by 3 waiting people.

This has somewhat tainted my view of this hotel, standards seem to be slipping.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review, 8 May 2014
Dear Martin F,

First of all, thank you very much for your recent stay. It is nice to hear that you are a regular visitor to the hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am truly sorry our hotel did not live up to your expectations this particular day. I have taken note of your comments regarding the breakfast service. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trowbridge, United Kingdom
Level 6 Contributor
483 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 11 April 2014

Stayed here as part of our intention to walk the Thames path. Nicely located, and a few minutes to Walton on one direction, or the green (lovely old pubs with food) in the other direction. Taxi £6 fixed rate either way you want to go. Good linens and towels and a powerful shower. There was an issue with noise from the aircon/heating, but they happily moved us. Only complaint is that the walls are a bit thin, so could be noisier at weekends. Nice large bar area, with comfortable seating. Didnt try breakfast so cant comment.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AdamBilgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, Front Office Manager at Holiday Inn London-Shepperton, responded to this review, 13 April 2014
Dear NIallJanet

Thank you so much for taking the time to review Holiday Inn London Shepperton. I am pleased that you have such fond memories of the hotel and indeed that we lived up to past expectations on this occasion.

I look forward to welcoming you bck to the hotel in the very near future

Kind Regards
Peter - Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level 6 Contributor
162 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 10 April 2014

My wife and I spent a memorable night here, very early in our relationship, some 20 years ago. It has changed a lot, and all of it for the better. Clean, tidy and very friendly, this was a business stay for one night. My room was fine and everything worked. The bar was great, with good service and friendly staff. I didn't eat in the restaurant but colleagues said it was very good. The location is stunning and it was good to go back to a hotel that figures so large in my memories.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NiallJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, Front Office Manager at Holiday Inn London-Shepperton, responded to this review, 13 April 2014
Dear Niall Janet

Thank you so much for taking the time to review the Holiday Inn London Shepperton - i am so please that you have such fond memories of the hotel and indeed that we have lived up to past expectations on this occasion

I look forward to welcoming you back the the hotel and again in the very near future

Kind Regards

Peter - Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 6 Contributor
139 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 10 April 2014 via mobile

The best way I would describe this hotel is functional. Tucked away location with a large free carpark, but rooms feel very much like a Premier inn. Functional clean and soulless.

Buffet style breakfast again functional, but nothing out of the ordinary.

Stayed April 2014, travelled as a couple
Helpful?
Thank Yorkshirefoodie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, Front Office Manager at Holiday Inn London-Shepperton, responded to this review, 13 April 2014
Dear Yorkshirefoodie

Thank you for taking the time to review the Holiday Inn London Shepperton and for your honest feedback - The team here at the hotel pride ourselves very much on our levels of service and making the most of our product. We do hope in the near future to refresh our room stock and indeed we do have some different sizes and styles currently - next time you are here please do make yourself known to me and i would be happy to show you around the other rooms

Kind regards

Peter - Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales, United Kingdom
Level 5 Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 April 2014

Friendly and efficient check-in. Nice to be greeted by name as we have stayed several times. Helpful travel advice when we left. We asked for a quiet room overlooking the gardens and that's what we received. Bar staff were pleasant and efficient. As usual, very clean. I agree with other reviewers, the decor is dated particularly the concept of a "bath" when so many other hotel chains are increasingly converting to "wet-room" / "walk-in showers" - eg Hampton by Hilton at Liverpool John Lennon Airport. Easier to clean - and more importantly, environmentally friendly and safer! Breakfast isn't value for money - go to Cafe Presto in Upper Halliford instead - miles better! (Post code TW17 8SE)

Room Tip: Go to Cafe Presto - post code TW17 8SE for breakfast.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HelloDolly1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn London-Shepperton

Property: Holiday Inn London-Shepperton
Address: Felix Lane, Shepperton TW17 8NP, England
Phone Number:
Region: United Kingdom > England > Surrey > Shepperton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Shepperton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn London-Shepperton 4*
Number of rooms: 185
Official Description (provided by the hotel):
Holiday Inn London Shepperton is ideally suited for both business and leisure. An AA approved 4 star hotel close to Heathrow Airport and set in 11 acres of grounds with ample free parking. Local attractions include Twickenham Rugby, Hampton Court Palace and Windsor with special family theme park Legoland, Chessington World of Adventures and Thorpe Park packages for children. With the M3 and M25 motorways only minutes away, Holiday Inn London Shepperton is easily accessible for London, Richmond and Kingston. Family rooms are available and kids eat free when sharing.For a place to chill over a glass of wine or bite to eat, the Regatta Restaurant & Bar offers an impressive choice of dishes, themed midweek dinners and traditional Sunday roast.The Conference & Meeting Centre features 10 meeting rooms accommodating up to 100 delegates, with natural daylight, high-speed WiFi internet access, blackout, 8 hour comfort chairs and air-conditioning. This conference hotel also provides the informal Conference Cafe for unlimited drinks for delegates. For a place to unwind and recuperate, the leisure club at Holiday Inn Shepperton offers a range of facilities including an indoor pool, spa, sauna and fully equipped gym to ensure you feel relaxed and at your best. In compliance with UK Law smoking is only permitted in designated smoking bedrooms at the hotel. ... more   less 
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Also Known As:
Holiday Inn London-Shepperton Hotel Shepperton
Holiday Inn Shepperton
Shepperton Holiday Inn

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