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Reviewed 15 November 2017

A nice hotel in a quiet setting close to a marina. Our room had been refurbished and was lovely. The staff were helpful and we were easily able to get into Walton on Thames where there is an excellent choice of restaurants.
However, our stay was spoilt by the breakfast which was very poor - extremely disappointing. Cold undercooked food and a scruffy restaurant on the Sunday morning when there were crumbs and other bits of food on the carpet. I did complain at check out and were given some IHG points in compensation but this did not compensate for the disappointment.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Swissball
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn London - Shepperton, an IHG Hotel, responded to this reviewResponded 29 November 2017

Hello Swissball,

Thank you for your feedback regarding your stay at Holiday Inn London - Shepperton, UK. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and the room.

However, on behalf of the hotel, I'm sorry we fell below your expectation regarding the breakfast selection. We will address this concern. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Stayed recently for one night while on business. The hotel rooms have been updated and I really liked the new style. Bed was really comfortable. One favourite thing is having plugs with USB chargers at the bedside. The rest of the hotel is relaxing and the staff are very friendly. I would recommend this hotel for both business and leisure.

Date of stay: November 2017
Trip type: Travelled on business
Thank Andy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2017 via mobile

Having stayed here a number of times over the years as I have an office nearby it has been much improved with new Hypnos beds and bedding which was underway while I was there.

The only surprise was that as the rooms have been upgraded there is still a bath/shower combination which is nearly always replaced now during refurbishment with a walk in shower. Don't get me wrong, I like a good soak in the bath, especially after a grey dismal wet day; but it is such a rare occurrence I would have thought the safety risks associated with people getting in and out of wet baths trying to have a shower would have eliminated these.

My one criticism, and it happens frequnwty when I stay away more than one night for work is that house keeping never heck if you have used the breakfast card. Or maybe even easier, if you deliver a breakfast to the room, being a replacement card for the second day!! Having ordered a breakfast on day one which arrived hot and on time, albeit missing the bowl of fruit I had requested; I didn't get back until late the following night and wanted simply to go to bed. No card on the door and I didn't want to wait up for it to be sorted. The consequence being I didn't get any breakfast the next morning as j had to leave early and I didn't have time to eat/ get ready and go to the restaurant.

I was lucky, but several of my colleagues complained of noise from the air con units in their rooms despite being turned off at around 4.00am. One even recorded it and the noise was like an aircraft. I have no idea how they slept.

However, overall it was worth the money, staff were friendly and food was good, if not outstanding.

There is plenty of parking, an onsite pool and gym. Not to mention being quite a good location not far off the M25

Date of stay: November 2017
Trip type: Travelled on business
Thank JamesMc87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2017

Stayed from Monday through to Friday on business, check in very prompt and room clean and fresh. Food wise breakfast was more than ample to fill for the day and dinner menu was varied and quality of food was excellent. Staff were professional, polite and efficient.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank RayK446
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2017 via mobile

Visited recently for a trip to Thorpe Park, this was about a 20 minute drive so was perfect. After a long day at a theme park this was a lovely relaxing hotel to come back too. The hotel has a swimming pool and also a sauna and spa. Would recommend.

Date of stay: October 2017
Trip type: Travelled with family
Thank donnag0106
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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