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yggit
London, United Kingdom

Nice quiet location with large car park

4.0 of 5 bubblesReviewed 6 Apr 2024
Having stayed at this hotel on several occasions over many years it must be noted how much better is is since it had a redesign, much more modern than it was before and the new layout is really great.
I have given it four stars instead of five as the room we had looked out over the service yard, being a Diamond Elite member I was expecting a much nicer outlook as we have had on previous visits. I know someone has to get these rooms but the hotel really should look after their repeat customers better than this.
A special mention of Jacob on reception who really goes out of his way to make your check in experience the pleasant greeting that it should be, well done to Jacob.
Date of stay: April 2024
Room Tip: Ask for a room with a nice outlook away from the service yard.
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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    Reviews (1,353)
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    20 - 25 of 1,353 reviews
    Reviewed 6 April 2024

    We had an excellent time great time Harry behind the bar was very helpful and had great local knowledge witch made getting around the local area easier. The swimming pools was great and hotel room was delightful thanks to all staff at holidayin thank you Harry for your local knowledge

    Date of stay: April 2024
    Trip type: Travelled with friends
    Thank X9234OJbenl
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 April 2024

    This is situated perfectly for those visiting places like thorp park, or about to fly abroad forth time we
    Specifically chose here, but this time was like chav central, kids running up and down the corridors, especially late at
    Night, had Two rooms Second not ready at
    3pm, more like 4pm, but pay
    For 3pm.. just need
    To remind visitors to behave, and be mindful to others who don’t have five kids per parent!!! Glad I don’t
    Live next to them..

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank Andres W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    IHG Service, Owner at Holiday Inn London - Shepperton, an IHG Hotel, responded to this reviewResponded 23 April 2024

    Hi Andres W,

    The Holiday Inn London Shepperton, thank you for your stay and for making IHG Hotels & Resorts an essential part of your travel. Our hotel strives to provide an authentic experience in an environment all guests can enjoy.

    I evaluated your review and am sorry that your stay was not excellent. I know this is not what you expected, and thank you for allowing us to look into these matters. I distributed your remarks to our managers and created a plan to better our offers to avoid this from happening again.

    I hope you allow us to be part of your next trip.

    Cordially,

    Oscar C.
    Case Manager
    IHG Hotels & Resorts Services

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 April 2024

    The young lady monika was excellent and so welcoming.

    Would defo recommend the food .

    We woud defo come back to this place

    The rooms are comfy and all facilities are clean and practical.

    We had a tour of football grounds, and used this place for 3 nights and very good .

    Date of stay: April 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Mike D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 April 2024

    The rooms are well maintained with good house keeping service

    Impressed with food quality served in restaurant . We as family very impressed with the way Ruby-Rose , the person in the restaurant, served us . Rose exhibited patience with kids taking by their time to order and going back and forth on their choices and engaged with them nicely to help them make right food choices .

    Date of stay: March 2024
    Trip type: Travelled with family
    Thank Venkatesan T
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 April 2024

    All the services were so good!!! I’m so satisfied with everything. Especially food service was so good. Thanks to RANA!!
    Hotel’s sight was so good. It’s good for a morning walk. The green scenery was so beatiful.
    Hotel condition was very clean.

    Room tip: The scenery of the hotel yard is very nice. It’s good for a morning walk. Hotel condition was so good food, room everything.
    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank 시은 유
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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