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“Beautiful by the river”
Review of The Lensbury

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The Lensbury
Ranked #1 of 3 Hotels in Teddington
Certificate of Excellence
Reviewed 14 October 2013

Initial caveat : I'm a member at the Lensbury, so this review is not from the perspective of a hotel guest.

Overall the club is excellent - there's a good-sized gym that never gets packed in the same way some of the commercial gyms do. The newly-refurbished terrace area and the outdoor seating areas are an oasis of peace and quiet - the nosiest interruption is the river going over the weir. The food at the club is possibly its only weak point - it's certainly not poor, but sometimes lacks sophistication. There are good facilities for kids for both hotel guests and members, which can give bored offspring something to amuse them if necessary. The bar area is very conservative, bordering on old-fashioned. The location is a little out-of the-way : Teddington high street and the station are about 10 mins slow walk, but there is a shuttle bus at peak times to/from the station, mainly used by conference delegates. The Spa area is somewhat utilitarian, but the treatments are good value and professionally delivered. The club has a refurbishment strategy over the next few years which will improve some of the weaker points, but as it stands today the Lensbury is still an attractive option.

  • Stayed: October 2013, travelled with family
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1  Thank gflyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this reviewResponded 18 October 2013

Thank you for your review of The Lensbury. It is always great to have feedback especially from our valued members. We are always striving to improve what we offer here and as you mentioned we have a programme of improvements and refurbishment which is ongoing.
We balance the requirements of a premium leisure club, 4 star hotel and conference centre in this unique setting and it is nice to hear that we are managing this well. We believe one of our strengths at The Lensbury is the caring, friendly staff which gives the place its special feel.

Thank you for taking the time to share your thoughts and we hope to see you again soon.

Best regards

Kathy Lambert
Sales Coodinator

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371 - 377 of 505 reviews

Reviewed 9 October 2013 via mobile

We stayed at the Lensbury for a weekend in September to spend a day at Sandown races. We had a great stay. A beautiful setting beside the Thames with plenty of bars and cafes nearby. Breakfast was lovely, excellent service and friendly staff. We would definitely stay at the Lensbury again

  • Stayed: September 2013
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1  Thank DebMat1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this reviewResponded 18 October 2013

Thank you for your kind comments about The Lensbury following your recent stay with us. I am pleased you enjoyed your visit for the Sandown races. The Lensbury is ideally placed for visiting the attractions of Hampton Court, Richmond, Twickenham and Esher with plenty of local bars and restaurants nearby too as you mentioned. We are fortunate to have a beautiful riverside location which is especially enjoyable in the summer when you can sit outside for meals and drinks.

We do hope you will be back to visit us again soon.

Best regards

Kathy Lambert
Sales Coordinator

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Reviewed 30 September 2013

Food average and bad value for the price - better food and value up the high street.
Staff pretty good but let down by the menu which is less than sparkling.
Could be a gold mine and once was but need to up their game as the competition has.
Sports facilities are excellent but main sports bar lacks any atmosphere - like a dressed up lounge

  • Stayed: September 2013, travelled with friends
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1  Thank vortex2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this reviewResponded 4 October 2013

Thank you for your recent review of The Lensbury following your stay. We are delighted to announce that we have just launched a great new menu so we do hope you will come back to experience it.
We are thrilled that you liked our sports facilities. The all weather rugby pitch will be launched soon if you are interested?
Plans are in place for a new sports bar in 2014. We will keep you posted………………

Come back soon etc

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Reviewed 19 September 2013

I have been there several times for business meetings. It is a relaxing place at a short drive from London Hathrow ( 20 mins ) and half an hour train journey from Central London. Ideal for business meetings and conferences.
Rooms are very small but with all comforts, clean and well decorated. Free wi fi everywhere.
Park and sport facilities are excellent.
Food is very basic - but this may depend from the event organiser budget.

  • Stayed: September 2013, travelled on business
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Thank Pereppo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this reviewResponded 25 September 2013

Thank you for your review of The Lensbury following your recent stay with us. We are very proud of our conference facilities and have just been officially recognised with an AIM Gold award for excellence in meetings. We know that some of our bedrooms are a little on the small size compared with some you have stayed in, but we believe they are comfortable, clean and convenient especially when attending a conference.
Our leisure facilities which include pool, gym, watersports and tennis, make us a very popular destination for sports fans. I hope you managed to make use of them whilst you were here.

We do hope you visit us again soon and look forward to welcoming you back.

Best regards

Kathy Lambert

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Reviewed 15 September 2013 via mobile

Lovely room with a generous bathroom. Wonderful coffee machine and fabulous shower!
Bed was comfortable, and we had access to extra cushions and pillows.
We will be returning to use the facilities here as we did not have enough time during our stay this time around.

  • Stayed: September 2013
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Thank BradlingtonMcCormack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this reviewResponded 16 September 2013

Thank you for your reveiw of The Lensbury following your recent stay with us. We are delighted to hear that you enjoyed your visit and that you will be returning to make us of our leisure facilities. We look forward to welcoming you again soon.

Best regards

Kathy Lambert
Sales Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

Arrived late (12.45am) and was warmly greeted by a (German?) lady receptionist who was efficient at booking me in and directing me to the room. Breakfast in the conservatory was delicious and the business centre was really impressive- modern, facilities excellent and service fabulous. A really great place for a stay and a meeting with all of the facilities you would expect from a 4* hotel.

Room Tip: Booked a room late and had a single but even this was plenty big enough for one occupancy.
See more room tips
  • Stayed: September 2013, travelled on business
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Thank Lizzie0501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013 via mobile

We stayed here after our nephews wedding. It's in a nice spot near Teddington Lock, lovely grounds and excellent sports facilities. The breakfast was really good. In particular the staff at this hotel were excellent.

  • Stayed: September 2013
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Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this reviewResponded 16 September 2013

Thank you for your recent review of The Lensbury, following your nephew's wedding. We are delighted to hear that you enjoyed your visit, particularly the breakfasts. It is always nice to hear that our staff are providing a good service too.

We look forward to welcoming you to The Lensbury again soon.

Best regards

Kathy Lambert
Sales Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lensbury

Address: Broom Road, Teddington, Richmond TW11 9NU, England
Phone Number:
Region: United Kingdom > England > Greater London > Richmond > Teddington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Teddington
Price Range: £104 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lensbury 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Lensbury is a 4 star hotel and conference centre located on the banks of the River Thames at Teddington in South West London. Conveniently close to major attractions such as Hampton Court Palace, Kew Gardens and Twickenham Rugby Stadium, The Lensbury offers a good standard of accommodation, extensive leisure facilities and quality dining. The Lensbury is just 20 minutes by train from central London and 25 minutes by car from London Heathrow Airport and close to links for the M3 and M4 motorways.The property has its own car parking for 200 cars, complimentary WiFi throughout and 25 acres of grounds and gardens for you to enjoy.It truely is London's hidden gem on the Thames. ... more   less 
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Also Known As:
Lensbury Hotel Teddington
The Lensbury Teddington, Greater London

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