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“This a Sports Club/Conference Centre”
2 of 5 bubbles Review of The Lensbury

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The Lensbury
Ranked #2 of 3 Hotels in Teddington
Cirencester, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“This a Sports Club/Conference Centre”
Reviewed 11 November 2013

Let us be clear - this is a private member’s sports club and conference centre with rooms - it is not a hotel with associated guest facilities in the accepted sense. Without doubt, the `Thameside’ location is perfect; the grounds are stunning; the facade imposing and the facilities described by the smart and effective PR do look impressive.

Now to reality. I booked (via Bxxxxxx.com) a hugely discounted double room for a weekend break advertised as the last one available. It was not and the in-house discounted price would have been cheaper! The room was small, the double bed was tiny (4’?) and hard as nails (thin contract mattress?) and although generally well equipped with tea/coffee facilities, iron & board and fan - the storage space for 2 was inadequate. A desk type structure intruded into the room; there was not enough drawer space and a just adequate wardrobe. The TV is small but does pull out a little from the fitted recess so can be seen from the desk - but do not expect to read text. The shower room is adequate in scope, albeit small, but is poorly ventilated by an inadequate ceiling fan. Consequently, the small bedroom turns into a sauna fairly quickly because the tiny room was unbearably hot. Opening the curtains gave a view of the ground floor roof and air con plant; opening the window gave an additional sensory experience of said plant! Only one bath sheet was supplied and when we asked for another - it was duly provided; unfortunately, the previous night’s towels were not replaced so the net effect was the same. The shower was cleaned and bed made up but the used plastic bottles were left in situ and un-touched. Banging doors, paper-thin walls and ‘some rowdy rugby types’ coupled with some of the above did not make for a restful night’s sleep. Imagine either University/College campus rooms or modern military block accommodation and that is the standard double in the ‘Clubhouse Wing’.

Because this is a club, it is full of members and family, those locals who pay a day rate fee, and ‘other types’ who find the bar attractive in the evening. The whole ambience reflects this: there were many children and adults in various sports attire throughout the day giving a busy impression to the place; moreover, the bar has all the feel of a downtown sports bar: large TVs showing football with lots of locals and members consuming huge amounts of alcohol and bar food. The bar was very busy - consequently service was slow and inattentive. I ordered a half - got a pint after the floor manager prodded the staff to serve me. Anoraks, shell suits, rugby tops and ‘Essex dress’ pervaded. There is a small siting area set off the bar en route the ‘restaurant’ but it is not adequate - it is more of a transit lobby. There is nowhere for the ‘hotel guest’ to take time out. As for the restaurant, the buffet breakfast is very good and whilst there is an attempt to provide different eating areas in one location - the food is the same. It is standard café restaurant fare that is well-cooked and reasonable value.

The sports facilities and other outdoors amenities (play park etc.) looked good although the 25 m pool (housed in separate building) was restricted both by session and lane by member’s activities. Think of a dated public swimming pool & changing facilities used by the local school.

On the upside, reception was more than helpful and accommodating - but English as a second language for some staff on the desk and throughout the hotel is clearly a problem. That is probably why they looked so miserable!

This place is what it is and if you know what you are getting and you expect a Corporate Conference package, a private party in imposing surroundings or just a David Lloyd type gym experience with the kids who will love the facilities and café bar food then I am sure you will not be disappointed. Just do not think it is a luxury hotel on the banks of the Thames aimed solely at ensuring ‘hotel’ guests’ satisfaction.

I was greatly disappointed both in my expectations and the standards; I will go elsewhere as I am a regular visitor to the area. If I wanted this type experience I would have gone to the Kingston Travel Lodge and booked a day at the David Lloyd gym up the road.

I had flown in from the Middle East for a special family gathering but was told that the ‘restaurant’ did not book tables as the ‘members’ had decided that was not what they wanted. It is clear where this establishment focuses its guest emphasis.

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  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank 100DAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this review, 12 November 2013
Thank you for your review of The Lensbury following your recent stay. We are sorry to hear that we did not meet your expectations and would like the opportunity to respond to some of the issues you raise. We will therefore pass this review to our Hotel General Manager who will reply to you separately. It would be helpful to know which room you stayed in - can you please advise?

Many thanks for taking the trouble to give us your feedback, it is always appreciated and helps us to better our service and offering to our guests.

Best regards

Kathy Lambert
Sales Coordinator
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435 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Cambridge, United Kingdom
Level Contributor
61 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 10 November 2013

Stayed at the hotel so that we could travel to near by Twickenham for the Rugby. The hotel is set in beautiful grounds and we have made a promise to ourselves to return in the summer months so that we can appreciate the grounds even more.
The room we had was fine perfectly clean and a very good shower. I think we may ask for a different room next time as there was a slight hum from the AC/Vents from the buildings below our window to be fair it really wasn't a huge issue but did spoil what would have been a fantastic outlook from the window so for that reason a different position in the building would be nice even if it means paying a little more to upgrade
We found the Bar area a little cold and thought it would have been more comfortable warmer for the time of year. The restaurant was a better temperature and we found the food OK not fine dining by any means more like good pub grub but fresh hot and reasonably priced.
Breakfast is buffet style as are a lot of places which was fine. We found that the service from the staff on the Sunday was much better than the Saturday morning, my husband had to go in hunt of his coffee that didn't get brought to us on the first request but that may have just been the luck of the draw there certainly seemed more staff on duty on the Sunday.
A slight side note that we felt that as a courtesy the hotel could have mentioned before we left that the Railway Station was closed due to engineering works. We walked to the Station from the Hotel and then had to bus to Clapham Junction. We accept this is beyond the hotels control but we feel as strangers to the area advise from the hotel would have been nice as to what happens when the stations shut. We were fortunate that another passenger explained when we got to the station what was happening with a replacement bus service.
But really liked the hotel it has a very nice comfortable friendly feeling. We will be staying again.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank april2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this review, 12 November 2013
Thank you for your review of The Lensbury following your recent stay with us. We are pleased to hear you enjoyed your visit and found your room to be comfortable and the location good for your requrements.

We are sorry to hear that your breakfast experience on Saturday was a little less than perfect with the staff somewhat slow to help - we will make sure we address this with some training. I also apologise that we were unable to advise about your train cancellation. This should be something our reception team are aware of and can pass on to our guests. We aim to improve this in future.

I do hope you come back to stay at The Lensbury next year; You would be most welcome and we look forward to seeing you again.

Best regards

Kathy Lambert
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
223 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 26 October 2013

It's been a year since we were last here and it is always nice to come back. For the first time we had two rooms, instead of one big one. The rooms are not the most spacious, but adequately kitted out. The new shower in the bathroom was much appreciated. Breakfast buffet was in a different area of the club, nice!

Room Tip: Ask for a room in the main building.
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  • Stayed October 2013, travelled with family
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Helpful?
Thank Karin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this review, 29 October 2013
Thank you for your review of The Lensbury following your recent stay. I am glad to hear that we have improved since your last visit and that you appreciated the new shower in the bathroom particularly. Some of our rooms are a little smaller than you will find in many of the large international chain hotels, but we believe the rooms at The Lensbury are clean, comfortable and well appointed for a relaxing stay. We have changed things a little with our breakfast service too, which you noticed and I am glad to see, enjoyed.

We do hope you will be back to visit us again before too long.

Best regards

Kathy Lambert
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedfordshire
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 October 2013

Stayed there for one night. Stayed in a Standard Double. Room very clean and well equipped. Nice shower and quality towels. Staff very friendly. Buffet style breakfast was ok but a buffet will never be as good as a proper cooked breakfast made to order. But all in all vry nice stay and would stay again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheGoodTheBadAndUgly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this review, 18 October 2013
Thank you for your kind comments about The Lensbury following your recent stay. As a riverside hotel we are perfectly positioned for a walking holiday by the Thames as you found. With 171 bedrooms, extensive leisure facilities, free car parking and Wifi, The Lensbury is a good option for any leisure break. It is nice to hear that you found our staff to be helpful especially when you had to leave without having breakfast. We hope you managed to reach your destination in good time!

We have taken note of your comment regarding the chairs in the restaurant and naturally if you are able to upgrade your room to a superior or executive it will be well worth the extra cost.

Please come back and visit us again soon.

Best regards

Kathy Lambert
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucks
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 October 2013

We were on a walking weekend along the Thames so the hotel was perfectly positioned to allow us to get to a taxi to our start point and walk back along the river to the hotel.

The hotel staff were extremely welcoming and nothing was too much trouble. We overslept on the Sunday so were running late for our taxi pick up. When asked if they would just get us a pot of tea for two, they offered a take away drink and a “goodie” bag of freshly made pastries and croissant for the journey, just perfect.

It is a busy hotel and spa with quite a few families but the restaurant has a separate room for over 21s so you are cushioned from all the bustle that comes with being so busy. The food was good and was reasonably priced.

a very minor point but don’t be fooled by the grey coloured “wooden” chairs in the upper part of the dining room, they are metal and cold to sit on so best avoided or sit in the main restaurant.

Room Tip: If you can, best to upgrade from the standard room which whilst pleasant does not have air condition...
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  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
Thank Sandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this review, 18 October 2013
Thank you for your review of The Lensbury following your recent stay. We are delighted to hear that you enjoyed your visit and found it a convenient spot for walking along the Thames. It is a good option for visiting the local attractions of Hampton Court, Kew Gardens, Richmond and Twickenham too, and with our riverside location, ideal for river walks.

I will pass on your thanks to our staff, it is always nice to be appreciated and get good feedback.

Please come back and visit us soon.

Best regards

Kathy Lambert

Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 14 October 2013

I have stayed at the Lensbury on a number of occasions for short breaks and think it is a great place to stay. The staff are always friendly and efficient and the rooms although not always very large are clean and comfortable with all the necessary extras. I've always found the food very good. The setting just close to the Thames and grounds that you can walk around add that extra touch. The Lensbury is used for weddings and conferences etc so often quite busy. The sports bar shows all the main sporting events on a TV and there is plenty of room to sit. You have the option of eating in the restaurant or in the bar. If I'm in the area visiting friends this is always the place I stay. It isn't exclusively a hotel as local people can take out some sort of membership to use the sports facilities, bars, restaurant etc.

Room Tip: I have stayed in a number of different rooms some better than others as far as size is concerned. Th...
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank GeorgesT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this review, 18 October 2013
Thank you for taking the time to review The Lensbury following your recent stay with us. It is nice to get good feedback and we appreciate your kind comments. We are very proud of our beautiful riverside location and the wealth of facilities we have on offer here. It is a good option for visiting the local area with comfortable, clean accomodation, leisure club and friendly helpful staff.

We hope to see you again soon at The Lensbury.

Best regards

Kathy Lambert
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 October 2013

Initial caveat : I'm a member at the Lensbury, so this review is not from the perspective of a hotel guest.

Overall the club is excellent - there's a good-sized gym that never gets packed in the same way some of the commercial gyms do. The newly-refurbished terrace area and the outdoor seating areas are an oasis of peace and quiet - the nosiest interruption is the river going over the weir. The food at the club is possibly its only weak point - it's certainly not poor, but sometimes lacks sophistication. There are good facilities for kids for both hotel guests and members, which can give bored offspring something to amuse them if necessary. The bar area is very conservative, bordering on old-fashioned. The location is a little out-of the-way : Teddington high street and the station are about 10 mins slow walk, but there is a shuttle bus at peak times to/from the station, mainly used by conference delegates. The Spa area is somewhat utilitarian, but the treatments are good value and professionally delivered. The club has a refurbishment strategy over the next few years which will improve some of the weaker points, but as it stands today the Lensbury is still an attractive option.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank gflyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kathyslambert, Sales Coordinator at The Lensbury, responded to this review, 18 October 2013
Thank you for your review of The Lensbury. It is always great to have feedback especially from our valued members. We are always striving to improve what we offer here and as you mentioned we have a programme of improvements and refurbishment which is ongoing.
We balance the requirements of a premium leisure club, 4 star hotel and conference centre in this unique setting and it is nice to hear that we are managing this well. We believe one of our strengths at The Lensbury is the caring, friendly staff which gives the place its special feel.

Thank you for taking the time to share your thoughts and we hope to see you again soon.

Best regards

Kathy Lambert
Sales Coodinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lensbury

Property: The Lensbury
Address: Broom Road, Teddington TW11 9NU, England
Phone Number:
Region: United Kingdom > England > Greater London > Teddington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Teddington
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Lensbury 4*
Number of rooms: 171
Official Description (provided by the hotel):
The Lensbury is a 4 star hotel and conference centre located on the banks of the River Thames at Teddington in South West London. Conveniently close to major attractions such as Hampton Court Palace, Kew Gardens and Twickenham Rugby Stadium, The Lensbury offers a good standard of accommodation, extensive leisure facilities and quality dining. The Lensbury is just 20 minutes by train from central London and 25 minutes by car from London Heathrow Airport and close to links for the M3 and M4 motorways.The property has its own car parking for 200 cars, complimentary WiFi throughout and 25 acres of grounds and gardens for you to enjoy.It truely is London's hidden gem on the Thames. ... more   less 
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Also Known As:
Lensbury Hotel Teddington
The Lensbury Teddington, Greater London

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