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Best Western Plus Intercourse Village Inn & Suites
Ranked #2 of 3 Hotels in Intercourse
Certificate of Excellence
GreenLeadersSilver level
Newtown Square, Pennsylvania
1 review
“1 nighter”
Reviewed 23 February 2014

Excellent location, professional . Indoor pool and whirlpool out of order. Free night pass was given, if you stay one night because of that issue. Free breakfast was above average. Front desk was more than helpful, going above and beyond.

Room Tip: King size bed a plus
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank woodzyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (271)
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English first
NY
Level Contributor
188 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
Reviewed 20 February 2014

I just returned from 5 nights at the Intercourse Inn. It was a girls trip. We chose to stay in the renovated old part, to save a little money. It has been completely gutted and renovated, however, the rooms are small. Would have been fine for an overnight, but not for 5 nights. The bathroom is tiny, a tub and a toilet right next to each other. The sink is outside. I don't like that, as I think it is annoying to have to leave the bathroom before washing your hands. The room was basically clean, housekeeping left powder on the bathroom floor, after supposedly cleaning, and the next day, left trash under the sink. The towel bar collapsed on our 2nd day.Housekeeping never bothered to call maintenance, we were gone 12 hours and found she had put our towel folded on the vanity. I mentioned it to the front desk and it was fixed the next day. The free breakfast is fine, and cheap enough if you want to add to what they give you for free. Pool was closed until further notice, with no signs mentioning why. Bad planning anyway,enclosed pool is not connected to main building in any way, so one has to walk outside across the street (lot) to swim in the winter. They will have to come up with something of a better way to get to pool. ;Parking is a pain. There is nothing close. In nice weather, who cares, but in rain, snow, cold, it's quite a walk to get to your car. Very pretty place, but a few things were not well thought out. One last pointer to management, there is still some construction in old parking lot and it started at 7:30 in the morning, not acceptable to people sleeping in a motel.

  • Stayed February 2014, travelled with friends
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Helpful?
Thank mittmott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, 25 February 2014
Dear MittMott,

On behalf of the staff, and management team, I would like apologize for not exceeding your expectations during your stay. We have taken your comments in regard to the housekeeping service that you received and we will use that feedback to coach our staff to better serve our guests.

I would also like to apologize for the pool closure. The pool was constructed in the building just across the driveway to provide a large and comfortable experience for our guests. We utilized a historic local building, and in doing so, with the harsh winter that we have encountered, we have run into some issues that we must correct before we are able to reopen the pool facility.

Hopefully you were compensated with a voucher for a free, and hopefully the discounts that you were given during your stay were enough to compensate for the shortcomings with your stay.

We are committed to providing our guests with the best possible experience. If you are not satisfied with the discounts and free stay voucher, please feel free to reach out to me at 717-768-3636 or by email at ryan@intercoursevillageinn.com and we can further discuss how we can meet your expectations.

Sincerely,

Ryan O'Donnell
Assistant General Manager
Best Western Plus Intercourse Village Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bayonne, New Jersey
2 reviews
Reviewed 19 February 2014

I am very selective when it comes to hotels and this hotel has met my high expectations. Unfortunately, the pool and hot tub were closed due to mechanical issues but we received a voucher for a future buy one-get-one free for a future visit.

  • Stayed February 2014, travelled with family
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Review collected in partnership with Best Western

Helpful?
Thank staceywj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, 22 February 2014
Staceywj,

Thank you very much for your review of our property. I, like you, am very particular with where I stay and my evaluation of hotels. It is great to hear that we were able to meet your very high expectations!

I would like to extend our sincerest apologies for your disappointment regarding the pool and spa. We are working as quickly as possible to correct the issues that have arisen over the course of this very difficult winter. I am certain that if you are willing to return once the repairs have been made, that you will find the pool and spa worth the wait!

Thank you again for your feedback. Please let me know if there is anything that we can do to help you redeem your voucher in the future! We look forward to seeing you at your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2014

Not the easiest place to find but well worth the search. Very helpful staff, rustic lobby, clean rooms (we had a suite), very nice bath, and the complementary hot breakfast was good. The bed was excellent, pillows a bit too fluffy. Bonus: the internet worked well, not always the case in Best Western hotels. Highly recommend this hotel to all travelers in the area.

  • Stayed February 2014, travelled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
1 Thank loud654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
Reviewed 16 February 2014

Just returned home from 3 night stay at Best Western Intercourse Village Inn. We arrived Wednesday 2/12 and stayed till Saturday 2/15. Yes this was in middle of the nor'easter but sometimes it's just nice to get away. We were only snowed in for Thursday but that did not hamper our stay. The Old Mill Restaurant is on the premises so we were able to have meals. We had a Queen suite so it was very comfortable, we weren't stuck in one room, we had comfortable living area, a bedroom and kitchenette (microwave,refrigerator,nice counter space) and 2 tvs. The food in the restaurant is very good, the staff are very friendly. The Inns staff is also very friendly and accommodating. The owner/manager is a very friendly person he even sat and had a nice conversation with us. We stay a few times a year in Lancaster county as we stock up on our meats and other staples we cannot get in city and each time we stay at the Inn. It's the only place we will stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Philalegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2014

Attending the Great Outdoor Show in Harrisburg, my wife requested we do a day excursion in the Lancaster area. I reviewed and decided to stay at the Intercourse Village Inn due to it's proximity to Paradise, Bird In Hand and the Kitchen Kettle Village across the street - all the wife's shopping favorites. We noted that the facility underwent a significant renovation in 2013 and were extremely surprised at how well appointed and clean the facility was. Our room was immaculate and our staff extremely courteous. Unfortunately the pool and spa were closed for the duration of our visit possibly due to maintenance. The onsite restaurant was very good, reasonably priced and an excellent place for breakfast. The Amish breakfast with homemade coffee cake was to die for. Although our stay over was off season, I would recommend this location if you're in the Lancaster area.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, 22 February 2014
Richard,

Thank you very much for sharing your wonderful experience with the rest of the Trip Advisor Community.

Our location is a huge selling point for our hotel. With the proximity to all of the local shops, the short distance to the other area towns, and the ability to walk just down the road to Kitchen Kettle Village, it is definitely hard to find a more central location for all of the area attractions.

I am very pleased to hear that you had positive interactions with our staff, and that you enjoyed our rooms. We pride ourselves with providing the best possible experience for our guests, and it is always wonderful to hear that we have met those expectations with your stay.

We do apologize for the inconvenience with the pool building. Unfortunately the harsh winter has opened our eyes to some issues within our system and the building itself, and we wanted to make sure that we corrected those issues as quickly as possible. Hopefully you were given a certificate for a free night's stay with the purchase of a second night. If you were not, please do not hesitate to contact me at 717-768-3636 and we will make sure that you are properly compensated for your trouble!

Thank you again for taking the time to share your experience. We look forward to having you stay with us again in the future!
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Fort Lee, New Jersey
1 review
Reviewed 10 February 2014

The hotel looks like a huge barn, rooms are extremely clean and comfortable, and the staff is friendly and inviting. My wife and I would definitely stay here again. The Continental breakfast was better than I had expected.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Surgiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, 22 February 2014
Surgiz,

Thank you very much for taking the time to share your positive experience with the Trip Advisor readers!

The recent expansion and complete remodel of the building gave us an opportunity to do just about anything with the exterior and interior design. The owners chose to stay close to the roots of the community and the original hotel, and I am very pleased to hear that you enjoyed the look of our property and the choices that were made when we improved the facility.

I am also glad to hear that you enjoyed breakfast at the Olde Mill Restaurant. We try to provide quality food at affordable prices for our hotel guests (you can't beat complimentary!).

Hopefully the next time you stay with us you will be able to enjoy the brand new fitness center, and our recently opened Serenity Day Spa!

Thank you again, and we look forward to seeing you back with us in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Intercourse Village Inn & Suites

Property: Best Western Plus Intercourse Village Inn & Suites
Address: 3610 East Newport Road, Intercourse, PA 17534 (Formerly BEST WESTERN PLUS Intercourse Village Inn & Suites)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Intercourse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Intercourse
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Intercourse Village Inn & Suites 3*
Number of rooms: 89
Official Description (provided by the hotel):
New for 2014- Serenity Day Spa, located on-site at Best Western Plus Intercourse Village Inn & Suites is now open for business! Offering massages, facials, manicures, and pedicures to pamper and relax you on your next getaway! We offer brand new accommodations which were completed in July 2013 and include a new lobby, Indoor pool & Hot Tub, meeting space, large two room guest suites and family suites. Located in the Village of Intercourse, within walking distance to shops in the village and close to all Lancaster attractions. ... more   less 
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Also Known As:
Best Western Plus Intercourse Village Inn And Restaurant
Best Western Plus Intercourse Village Inn & Restaurant Hotel Intercourse
Best Western Intercourse
Intercourse Best Western

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