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“Football Fans being Taken Advantage of?”

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Holiday Inn London - Wembley
Ranked #5 of 11 Hotels in Wembley
Yorkshire, England
Level Contributor
419 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
“Football Fans being Taken Advantage of?”
4 of 5 bubbles Reviewed 17 April 2014

Prebooked a Carvery meal prior to the FA Cup semi final and had to prepay. On arrival we went straight in to eat and the waitress invited us to take a seat where we wished
( except towards the rear). On a warm day the restaurant was far too warm.Our waitress was very helpful and our drinks order was taken and served very quickly. The carvery was a 3 course buffet style meal and the starter choice was a bit limited.There was beef and lamb on the carvery main course and we asked if the beef could be sliced rare. The server was reluctant to cut beyond the outside of the beef joint which was very well done so we had to opt for the lamb- a disappointment.Vegetables and potatoes were nice.Desert choice was limited but fine. The restaurant was far from full even to one hour of the match starting which was a suprise to us. At £24:95 a head the carvery was on the expensive side compared to equivalent carveries. Even more so when Easter Sunday Carvery lunch on the following weekend was advertised at £18:95. We felt ripped off and football fans are being taken advantage of yet again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Greecophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,124 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
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English first
New Delhi, India
Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

The hotel is like a three star hotel is not upto my satisfaction. I stayed with Cox and kings and didnot like their selection of hotels. Its just something to stay on tight budget and breakfast in group tours is bad.

Room Tip: City facing is good choice.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikhilGuptaPeeAar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn London - Wembley, responded to this review, 1 May 2014
Dear NikhilGuptaPeeAar,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry our hotel did not live up to your expectations and regret you were not satisfied with the breakfast program during your stay. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 11 April 2014 via mobile

First off trying to actually find the entrance to the hotel is a challenge! There is no actual sign above the door so we were unsure if we were entering the hotel gym or the hotel. We were checked in by a very nice girl and given all the information we needed.

The room although was nicely decorated it was covered in a layer of dust! We didn't drink the coffee or tea due to it all being dusty. The kettle which was also dusty needed a good clean inside and I would not use. The sink unit was also thick with dust and behind my bathroom door was a big blob of blue toothpaste and white toothpaste over the handle, I had to clean that myself as I didn't want my partner to flip his lid. On the plus side the bed was extremely clean and comfortable and we had a wonderful nights sleep.
Also, FYI there is a small step up to the bathroom and it's a trip hazard which could cause a nasty trip during the night onto a marble floor.

The public areas were nice and clean and a nice place to sit and enjoy the free wi fi. There is a large discount retail area very near which is a nice place to shop

Stayed April 2014
Helpful?
Thank frequenttraveller674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn London - Wembley, responded to this review, 27 April 2014
Dear frequenttraveller674,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition and cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

We have just come home after attending a corporate event nearby, even though the hotel seemed to be full we had a thoroughly enjoyable stay.The room was spotless, the pool and Jacuzzi were like baths so lovely and warm, the staff are a credit to the hotel, would definitely stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

My stay here was absolutely flawless.
Every member of staff I encountered from check in to bar to gym to housekeeping was polite, smiling and made me feel genuinely welcomed.
Newly refurbished rooms are spotless and so comfortable. The restaurant serves a great range of delicious food and the well stocked bar is staffed with an amazing team.
Given the density of hotels in the area, there is plenty of choice but Holiday Inn Wembley gets my vote 10 times out of 10.
Looking forward to my next trip.

Room Tip: All rooms are fabulous but an upgrade to a suite on the 10th floor is worth every penny. Speak to th...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

We stayed here to attend an event at Wembley Arena and have to say it passed all expectations.

The staff were helpful, knowledgeable and polite and the newly refurbished room was excellent. Parking at £10 for 24 hours is extremely reasonable (£25 when an event is on at the stadium) and the food in the bar (we didn't use the restaurant except for breakfast) was very good. We got back to the hotel at around 22.15 and were served promptly.

Breakfast itself was also very good and certainly one of the best hotel breakfast buffets we've seen for a while.

Just one minor gripe: wi-fi has to be paid for and is only available in public areas. All in all though, excellent value for money and given the proximity to Wembley Stadium rail station worth considering as an alternative to pricey Central London hotels.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JandJ333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfville, Canada
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

Travelling with a group of students this past March, we stayed here. I ended up getting a king size room which was very clean, modern and big. The shower was the best part of the room. Only issue we had was with the WIFI. It wasn't working in the lobby during our 5 day stay, therefore we had to pay $18 Canadian/night to get it, and it only worked for 2 devices. After complaining to the front desk we did get 1 night free, but we were disappointed in this.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alwhit3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialmediaMgr, Manager at Holiday Inn London - Wembley, responded to this review, 3 April 2014
Dear Alwhit 3,

Thank you for taking the time to post your 4 star review of the Holiday Inn London - Wembley. It is a pleasure to read that our rooms and showers exceeded your expectations. I do apologise about your challenges with the our WIFI and inconvenience caused. You will be pleased to hear that WIFI is Free though out the building for all guests that are IHG Reward Members. Please pick up an application form the next time you stay at an IHG property any where in the world to start collecting points and enjoy the benefits of being an IHG Reward Member,

Kind regards
Colin Rice
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Wembley

Property: Holiday Inn London - Wembley
Address: Empire Way, Wembley HA9 8DS, England (Formerly Wembley Plaza)
Phone Number:
Region: United Kingdom > England > Greater London > Wembley
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Wembley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn London - Wembley 4*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Odigeo, Superbreak UK, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn London - Wembley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wembley Plaza Hotel Wembley
Hilton International Wembley

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