Unfortunately I could not stay at the hotel on the pre-paid, pre-booked rate because my travel was severely disrupted by SNOW that day. IBIS refused to refund my money nor offer a refund or credit for another night stay in the future. Disappointed by their stance on not delivering the Service which I could not use due to snow affecting my travel to get there. I was aware of the booking conditions and they are within their rights. It is just very bad for Customer Experience. Would have been happy with a voucher for future stay
- Official Description (provided by the hotel):
- Ibis London Wembley is located close to Wembley Stadium. Aside from magnificent views of London, the hotel offers easy access to the English capital, only 15 min from Baker Street and 25 min from Oxford Circus on the tube. Book one of our 210 rooms with air cooling system, complimentary tea & coffee, hair dryer, in room telephone, pay TV, internet & WI-FI facility, en-suite showers & toilets. Special need rooms are available on request with limited mobility and benefit from the use of our amenities including a restaurant, a bar serving snacks 24 hours 7 days. Discounted car parking facility within 5 min walk in the public car park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Accorhotels.com, HotelsClick, Evoline ltd, Ebookers, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Ibis London Wembley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ibis London Wembley Hotel Wembley
- Accor London Wembley