We arrived on Saturday 23 November as we were going to the Rugby League semi finals. When asked where we could park the car as on the web site it does say there is parking, we were told to park it in the Holiday Inn as they did not have parking. The charge for one nights parking was £30.00 and had to be paid in cash,which even for London we thought was absolutely disgraceful. The hotel room was clean although I had to ask for another duvet as there was a very unpleasant stain on it.
When I asked to book a table for dinner I was informed that they were only serving snacks in the bar and the restaurant was not open, because it was an event weekend. The bar itself was just a couple of tables next to the reception, again not what we were expecting.
We ordered a bottle of wine and asked for two glasses and we were given two,plastic pint 'glasses'. We asked for wine glasses but were told they could not give us glasses because it was an event weekend. This phrase 'because its an event weekend' seemed to be a stock answer for anything we asked for. But we were told if we wanted to go to our room and drink our wine we could have glasses. The breakfast was ok but the dining room was filthy. People who had eaten their breakfast had left their plates on the table instead of taken them back and there was only one girl booking people in so no one to clear them away. Seems to me this hotel relies on Wembley for its customers and clearly feel no need to do anything more to make these customers comfortable.
- Official Description (provided by the hotel):
- Ibis London Wembley is located close to Wembley Stadium. Aside from magnificent views of London, the hotel offers easy access to the English capital, only 15 min from Baker Street and 25 min from Oxford Circus on the tube. Book one of our 210 rooms with air cooling system, complimentary tea & coffee, hair dryer, in room telephone, pay TV, internet & WI-FI facility, en-suite showers & toilets. Special need rooms are available on request with limited mobility and benefit from the use of our amenities including a restaurant, a bar serving snacks 24 hours 7 days. Discounted car parking facility within 5 min walk in the public car park. ... more less
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- Also Known As:
- Ibis London Wembley Hotel Wembley
- Accor London Wembley