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“Would not stay here again !!!”

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Ibis London Wembley
Ranked #6 of 12 Hotels in Wembley
GreenLeadersBronze level
Torquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Would not stay here again !!!”
Reviewed 28 November 2013

We arrived on Saturday 23 November as we were going to the Rugby League semi finals. When asked where we could park the car as on the web site it does say there is parking, we were told to park it in the Holiday Inn as they did not have parking. The charge for one nights parking was £30.00 and had to be paid in cash,which even for London we thought was absolutely disgraceful. The hotel room was clean although I had to ask for another duvet as there was a very unpleasant stain on it.
When I asked to book a table for dinner I was informed that they were only serving snacks in the bar and the restaurant was not open, because it was an event weekend. The bar itself was just a couple of tables next to the reception, again not what we were expecting.
We ordered a bottle of wine and asked for two glasses and we were given two,plastic pint 'glasses'. We asked for wine glasses but were told they could not give us glasses because it was an event weekend. This phrase 'because its an event weekend' seemed to be a stock answer for anything we asked for. But we were told if we wanted to go to our room and drink our wine we could have glasses. The breakfast was ok but the dining room was filthy. People who had eaten their breakfast had left their plates on the table instead of taken them back and there was only one girl booking people in so no one to clear them away. Seems to me this hotel relies on Wembley for its customers and clearly feel no need to do anything more to make these customers comfortable.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sharon0360 M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiswembley, General Manager at Ibis London Wembley, responded to this review, 29 November 2013
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Raman Julka.
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Mumbai
Level 6 Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 November 2013

Stayed just for two night while on a tour. The room we were in had all the amenities we required for the night even thought the it was small. The breakfast option was also good. The hotel is situated right next to Wembley stadium and the newley opened London Designer Outlet. WIFI is also free over here.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rajeevkarunakaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiswembley, General Manager at Ibis London Wembley, responded to this review, 28 November 2013
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Raman Julka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke on Trent
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 November 2013

Stayed on a Sunday night as we were attending a concert at Wembley Arena which was less than a 10 minute walk from the hotel. A very friendly and helpful receptionist greeted us on arrival. Room (twin) was a good size and spotlessly clean as was the bathroom. The bed was very comfortable and gave a great nights sleep. I would definitely stay here again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiswembley, General Manager at Ibis London Wembley, responded to this review, 26 November 2013
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Raman Julka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United Kingdom
Level 4 Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 November 2013

No trains on monday 28th october home after high winds brought down power lines so booked in to the ibis at Wembley

Cheapest ibis on the day as viewed on the Web

Easy Access from central London the area around wembley gets better and better with the shopping centre being the latest attraction

Room was exactly as expected , Beds comfortable Shower great good nights accomodation

next morning easy trip back from Wembley Park to St Pancras

Good budget accommodation

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acornsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiswembley, General Manager at Ibis London Wembley, responded to this review, 26 November 2013
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Raman Julka.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Wembley

Property: Ibis London Wembley
Address: South Way | Opposite Wembley Stadium Station, Wembley HA9 6BA, England
Phone Number:
Region: United Kingdom > England > Greater London > Wembley
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in Wembley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis London Wembley 3*
Number of rooms: 210
Official Description (provided by the hotel):
Ibis London Wembley is located close to Wembley Stadium. Aside from magnificent views of London, the hotel offers easy access to the English capital, only 15 min from Baker Street and 25 min from Oxford Circus on the tube. Book one of our 210 rooms with air cooling system, complimentary tea & coffee, hair dryer, in room telephone, pay TV, internet & WI-FI facility, en-suite showers & toilets. Special need rooms are available on request with limited mobility and benefit from the use of our amenities including a restaurant, a bar serving snacks 24 hours 7 days. Discounted car parking facility within 5 min walk in the public car park. ... more   less 
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Also Known As:
Ibis London Wembley Hotel Wembley
Accor London Wembley

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