This visit was a Christmas present for my 17 year old son. We were attending TNA wrestling at the Arena. I wanted a hotel as near as possible. Couldn't get any nearer than the Hilton. Greeted by concierge and shown to the check in desk. We checked in 45 minutes early but our room was ready for us so we went up to the 4th floor. Our room was spotless, and I mean spotless. There was a lot of chrome in the bathroom and not a dried water mark on any of it. The bed was sooooo comfy, pillows were very, very, nice. The toiletries were just gorgeous, I've loved the fragrance. The temperature control was set at 21 degrees, little too warm for us but easy to adjust. We also had a view of the stadium. We returned after the event at the arena and could hear some distant music, I think there was an event in the hotel, I'm a very light sleeper but soon fell asleep. Fabulous nights sleep, one of the best I've had in a hotel. Went for breakfast, nice knowing a chef is on hand to cook omelettes/poached eggs etc. on request. Huge choice of fruits, continental, pastries, and full English. We also made use of the swimming pool and sauna. We also got the room at a fantastic rate with Hotels.com. All in all one of the most enjoyable hotel stays we've had.
I don't know if all Hilton hotels are like this one or not, I will have to try another one sometime! I cannot speak highly enough of the staff, warm and welcoming and every single one greeted us with a good afternoon or good morning and a nice smile. The only member of staff we came across that didn't greet us this way was a male gym receptionist on Sunday morning. Must have had a rough night on Saturday! Wouldn't hesitate is staying again for any event in the area. I filled in the questionnaire and left my comments similar to the above, i really hope the management passes on positive comments to the staff. When you work hard for the public it's nice to be recognised.
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