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“Fabulous stay”

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Hilton London Wembley
Ranked #2 of 11 Hotels in Wembley
Certificate of Excellence
Burton, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fabulous stay”
5 of 5 bubbles Reviewed 2 February 2014

This visit was a Christmas present for my 17 year old son. We were attending TNA wrestling at the Arena. I wanted a hotel as near as possible. Couldn't get any nearer than the Hilton. Greeted by concierge and shown to the check in desk. We checked in 45 minutes early but our room was ready for us so we went up to the 4th floor. Our room was spotless, and I mean spotless. There was a lot of chrome in the bathroom and not a dried water mark on any of it. The bed was sooooo comfy, pillows were very, very, nice. The toiletries were just gorgeous, I've loved the fragrance. The temperature control was set at 21 degrees, little too warm for us but easy to adjust. We also had a view of the stadium. We returned after the event at the arena and could hear some distant music, I think there was an event in the hotel, I'm a very light sleeper but soon fell asleep. Fabulous nights sleep, one of the best I've had in a hotel. Went for breakfast, nice knowing a chef is on hand to cook omelettes/poached eggs etc. on request. Huge choice of fruits, continental, pastries, and full English. We also made use of the swimming pool and sauna. We also got the room at a fantastic rate with Hotels.com. All in all one of the most enjoyable hotel stays we've had.
I don't know if all Hilton hotels are like this one or not, I will have to try another one sometime! I cannot speak highly enough of the staff, warm and welcoming and every single one greeted us with a good afternoon or good morning and a nice smile. The only member of staff we came across that didn't greet us this way was a male gym receptionist on Sunday morning. Must have had a rough night on Saturday! Wouldn't hesitate is staying again for any event in the area. I filled in the questionnaire and left my comments similar to the above, i really hope the management passes on positive comments to the staff. When you work hard for the public it's nice to be recognised.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madorganiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Wembley, General Manager at Hilton London Wembley, responded to this review, 5 February 2014
Dear Guest,

Thanks for choosing to stay at Hilton London Wembley during your recent visit to Wembley. We hope both you and your son had a great evening at the TNA Wrestling event at Wembley Arena.

I am delighted that your check in experience was great and you found our rooms to be comfortable. Like many other guests thanks for letting us know that you found our bed comfortable and liked our pillows.

Thank you for your comments regarding our breakfast offering I am delighted that you enjoyed our freshly made Omelettes/poached eggs. I was happy to read that you found the choice and quality of the food good. I have shared your kind feedback with our Kitchen and The Association restaurant team.

I was disappointed to read your experience in the Health Club which is very unusual. Please be assured I have spoken with our Health Club Manager to ensure this does not recur.

Thank you once again for your comments which I will certainly share with the team. I very much hope that we have the pleasure of welcoming you back to the hotel in the near future.

With kind regards,

Bernadette Gilligan
General Manager
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2,521 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 1 February 2014

A fantastic hotel; brilliant service and excellent facilities. As soon as I got there I wish I could have stayed for longer. In terms of the facilities and services that a hotel provides, I don't think you can beat it.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Wembley, General Manager at Hilton London Wembley, responded to this review, 5 February 2014
Dear Guest,

Thank you so much for taking the time to share your kind review with everyone, we really appreciate it.

I am really pleased that you enjoyed your stay with us and that our service, standard and team members were all to your complete satisfaction throughout your stay.

We are extremely proud of the facilities and product we offer and are always thrilled to know our guests feel the same.

Thank you for sharing your positive feedback with everyone. We look forward to having the opportunity of welcoming you back soon.

With kind regards,

Bernadette Gilligan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

This hotel is a ‘must’ for people thinking of staying for business or leisure and is certainly on my top list of 5 hotels. I absolutely love the Hilton hotel in Wembley because the staff are always so attentive and ready to help guests without any hesitation. I have stayed at the hotel on at least three occasions when I am in Wembley and on each occasion breakfast, the room, facilities including internet and room service have been faultless. I booked into an executive room for a special stay with a friend and the very kind manager surprised us by leaving a nice note and bottle in our room. The room was spacious, bright, and clean and had beautiful views of the famous stadium. What’s great about this Hilton is that you can actually feel the traditional personalised Hilton service that can sometimes be scarce in other Hiltons I’ve stayed in. What’s great about this hotel is that it is conveniently located next to some great shops and restaurants for those wanting a wonder around the local area. I am looking forward to my return in February. 10/10!

Room Tip: Go for a room on the higher floors for a great view over the stadium
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noah f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Wembley, General Manager at Hilton London Wembley, responded to this review, 31 January 2014
Dear Guest,

Many thanks for taking the time to write this review and thanks for always choosing to stay with us when you visit Wembley!

I am delighted that you enjoyed your stay and everything was met to your satisfaction. I was pleased that you enjoyed the VIP amenity placed in your room along with the amazing views of the Stadium.

We pride ourselves on delivering the very highest levels of service and standards and endeavour to make each and every guest feel valued.

We look forward to welcoming you back in February and having the pleasure of looking after you once again!

With kind regards,

Bernadette Gilligan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 January 2014

Would highly recommend this hotel. Friendly, attentive staff. Clean, quite rooms. Conveniently located near Wembley Park station, just a few minutes walk. Had a wonderful breakfast overlooking Wembley stadium. Would definitely stay again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Wembley, General Manager at Hilton London Wembley, responded to this review, 31 January 2014
Dear Guest,

Thank you for posting this review following your recent stay with us at Hilton London Wembley.
I was pleased to read that you had a pleasant stay and our location worked well for you.

I was delighted like many other guests that you enjoyed the breakfast we serve.

Thanks for letting us know that you would definitely return! We look forward to welcoming you back soon.

With kind regards,

Bernadette Gilligan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 27 January 2014 via mobile

I stayed at this hotel on business and in general I have to say its a lovely hotel. The rooms are large and well equipped and there are plenty of lifts and escalators between floors which mean you can get around the hotel quickly and easily. There were a few things that let it down including room keys not working and some of the staff were just not as polite as I have experienced at other Hilton's.
What sets this hotel apart from the rest is the sky bar this has fantastic views of the stadium.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoCalLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Wembley, General Manager at Hilton London Wembley, responded to this review, 6 February 2014
Dear Guest,

Thank you for taking the time to write this review following you recent stay with us at Hilton London Wembley.

I was thrilled that overall our hotel met your expectations but was disappointed to read your comment about the level of service received. This is most unusual but rest assured I have shared your comments with the team who have taken this on board accordingly.

We hope to have the pleasure of welcoming you back in the near future.

With kind regards,

Bernadette Gilligan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wembley, United Kingdom
1 review
5 of 5 bubbles Reviewed 27 January 2014

Staff were superb, discreet yet attentive. I visited the bar to service my own room requirements, asked for a slice of lime and they gave me three limes without question! Ice available in the floor lift lobby... Thank you, will definitely stay again soon

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Wembley, General Manager at Hilton London Wembley, responded to this review, 28 January 2014
Dear Guest,

Thank you very much for posting this positive review following your recent stay with us.

I am delighted that you had a pleasant stay and that the hotel exceeded your expectations.

Thanks for letting us know that you will return. We look forward to welcoming you back very soon.

With kind regards,

Bernadette Gilligan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 25 January 2014

Very new and fresh hotel conveniently located just oposite the Wembley stadium and close to the underground station but the hotel has very inexperienced staff at front desk, restaurant, supposedly everywhere. What surprised most, this Hilton doesn´t offer Hilton breakfast which was a huge disappointment for us. The staff - mostly Hungarian, Polish, etc. were very inexperienced and most probably incompetent.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katekl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Wembley, General Manager at Hilton London Wembley, responded to this review, 28 January 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor regarding your stay with us recently.

I am pleased that you liked our product and found the hotel was well located close to the Underground Station. I am sorry that you did not have the opportunity of having a Hilton Breakfast which we serve daily in The Association Restaurant.

Like many hotels, we are proud of our diverse work force who are all trained to the highest standard. I am sorry that on this occasion, you found they appeared ‘inexperienced’

With kind regards,

Bernadette Gilligan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Wembley

Property: Hilton London Wembley
Address: 5 Lakeside Way, Wembley HA9 0BU, England
Phone Number:
Region: United Kingdom > England > Greater London > Wembley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Wembley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Wembley 4*
Number of rooms: 361
Reservation Options:
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