I have stayed here many times in the past but am not sure I will return. The biggest issue was with room service. I ordered a grilled chicken sandwich and received a club sandwich. I didn't realize the mistake until after the server had left my room. I called down and was met with the most startlingly rude reply. He insisted that it was my fault, claiming to have read my order back to me. He did: "chicken sandwich" is what he said, not club. Its his word against mine, I suppose, except I hate club sandwiches and have never ordered one. Instead of making it right or apologizing, he continued to argue with me, so I hung up the phone and ate a sandwich that I detest. There were ongoing water issues in the room. On one morning, there was no water in my room for up to five minutes in the midst of my shaving! On another, no water for a shower. I tried on these occasions to call down to the front desk but could never get anyone on the phone. I tried to tell the exec club employee but she was overwhelmed every time I was there: one person for as many as 30 people at a time. As a result, dirty dishes would pile up and hot canapes took ages to arrive (two nights in a row, it took 30-40 minutes before any were delivered, and this created a scarcity mentality among guests, with some taking multiple plates of food! Because I could never speak to anyone, I left a comment card but after more than 10 days, they apparently couldn't be bothered to acknowledge that they'd look into the issues. I have often suspected that those comment cards are just there to allow guests to vent any frustrations they may have had rather than used by hotels to improve the quality of their services.
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