I stayed at this hotel on Friday and Saturday 31st and 1st June as I was attending both the England football game and the boxing at nearby Wembley stadium and had wanted to treat myself after my recent marathon exploits. I had stayed here before for a concert at Wembley arena and loved the closeness of the hotel to the venue.On the Friday I was greeted with courtesy and politeness and very much enjoyed my stay and everything was fine. On the Saturday however how things had changed. The hotel has a policy of letting in non paying guests to its bars on both the 3rd and 9th floors and subsequently I was refused entry to both bars despite being a guest, as I was informed they were both full. Yes they were full with non paying guests and I decided to try and go outside to find a bar/restaurant but it was absolute chaos around the lift area so much so that I ended pushing three very inebriated people out of the lifts who had shoved their way in hoping to get to the 9th floor, the lft would not move as it was overcrowded and the women in the lift were getting squashed and concerned. I got covered in drink for my efforts and verbally abused in front of my partner which I to be honest wasn't bothered about but my partner was upset and concerned about me.
I have to say I never bothered to complain at the time as the hotel was in absolute chaos with people milling around everywhere and most with drinks in their hands and when I went to check out on the Sunday the queue was ridiculous so I just handed my room card to a staff member and left. I am due to stay here again in December but my partner does not want to go through that again despite my reassurance that it may off been a one off.
The hotel itself is wonderful and its so dissapointing to have to write a review like this as the rooms and facilities are fabulous, but they really do need to address the non staying members access to the lounge and bar areas. It would not be so bad if you were allowed a guest or two in with a wristband so you knew who was legitimately in there but to open it everyone became a farce and will stop me staying again in the future.
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