I had a conference in this hotel and stayed here 2 days. As a gold member I got a room at the Exec floor. The room was spacious and comfortable. Staff at front desk was nice, but it all seems a bit unorganized. Sometimes things take long, are a bit chaotic etc. Good intentions, but it doesn't come out.
F&B really needs attention. For lunch I had a Hilton Burger, which was ok. But the mayonnaise served with the burger clearly had been poured on the small dish a few hours before. There was a dark colored crust over the mayonnaise. The same happened with the french cheese in the Executive Lounge: 2 days in the row it totally was dried out. One other example: at a certain moment the Exec lounge buffet ran out of dishes. After waiting 5 minutes I had to pick someone out of the kitchen who was willing to bring new ones, after he had finished his phone call....And more of these small things happened during my 2 days stay. This shouldn't be the case in a Hilton hotel
Conclusion: Nice rooms, service needs improvement
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