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“Totally shocking ... Not fit for purpose”
Review of Heritage House

Heritage House
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Heritage House
Ranked #10 of 11 Wembley B&B and Inns
Reviewed 10 June 2014

We booked this as going to a one direction concert at wembley stadium .. It was in a lovely area of north wembley .very posh .We looked on the net and found out the owner was a massive royalist and her home and BB full of memrobilla , we knew it would be quirky! On arrival we saw the outside with it's plaques of the royal family etc we thought this is definatly the place ... Knocked at door .. A lady opened it and we were greeted with a musty smell , as she opened the door up fully to our horror we saw masses of clutter, old papers stacked high , huge cardboard cut outs of the royal family .. We could even find the stairs it such a mess, she took us to an attic room that was full of Union Jack flag bunting on the ceiling ..on the way up the steep dark stairs pictures and junk everywhere .. The attic was hot and dusty and filled again with papers piled high in the corner of the room ,she then showed me my room down a floor, it again was filled with boxes,newspapers ..an old electric heater , filthy bedding, two TVs that didn't work , folding chairs around the room, curtains hanging off the rails .. The adjacent bathroom which is shared by all guests was filthy ..the carpet was urine stained abd the shower head totally filled with grime and orange with dirt ..a haven for disease .. I then noticed no locks on the bedroom doors, I went downstairs and asked do we have a key to our bedroom door which she replied 'no I'm here all the time !!'So not only could anyone rifle through my stuff when I was out ,they could also come in in the middle of the night!!im not exaggerating when I say it was totally filthy, you wouldn't let a dog in there. We had two small children with us so we were very concerned .We left for wembley stadium and had a great time at the concert but whilst there we decided we weren't going to stay as we couldn't , we didn't feel safe and it was a massive health safety and a huge fire risk. Papers everywhere clutter.Also no fire instructions etc or exits and disgustingly filthy.On arriving back the owners were asleep,we collected our stuff and left the key on the stairs .It was 12am and we had two small kids under 9 who just wanted to sleep.We pulled out of the drive and a large bush was covering a walk to the left of the exit, it scraped the whole of the car and took all the paint off and dented the area quite badly.If the bush had been cut the walk would've been visible !! We drove back to Torquay 200 miles that night as we could not find anywhere else to stay in Wembley due to 90 thousand people at the concert !This pkace should not be running as a buisness, if the owner wants to live like it that's fine, but don't take bookings and peoples money as it's disgraceful.Needles to say we will be asking for a full refund. The most horrific experience of my hotel/ BB days ever !

  • Stayed: June 2014
    • Value
    • Location
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12  Thank garybarlowsbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage House

Address: 77 The Fairway, Wembley HA0 3TH, England
Region: United Kingdom > England > Greater London > Wembley
Amenities:
Fitness Centre with Gym / Workout Room Wheelchair access
Hotel Style:
Ranked #10 of 11 B&Bs / Inns in Wembley

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