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Connor W
United Kingdom

Very polite staff and comfy rooms

5.0 of 5 bubblesReviewed 13 Apr 2024
Was booked in by a very lovely lady Joanne on the reception also absolutely love the beds and pillows and never any surprises with premier apart from having a bigger room than usual very happy with it so far would definitely come here again in the future.
Date of stay: April 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (1,493)
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    Show reviews that mention
    All reviews table table restaurant next door air con meal deal road noise reception staff good nights sleep first floor plenty of parking st ives family room room was spotless car park would stay again cooked breakfast stayed for nights short stay
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    18 - 23 of 1,493 reviews
    Reviewed 11 April 2024

    Have stayed at lots of premier inns.

    This one was disappointing;

    1. Pube and footprints on bed sheets on arrival. Staff did change these when asked.

    2. Air con is advertised but does not work. Reported this, maintenance and reception staff came to review. They claimed it was working and set it to 8 degrees. At no point did the room feel cool at all, it was boiling, and the window wasn't able to be opened. You could hear the air con was on, but when touching the vent it was only blowing out the gentlest of warm puffs. Staff not willing to help any more. We spent 3 nights sweating ourselves to death. Husband is an engineer but staff still didn't believe us.

    3. Bathroom smelt of a public toilet.

    Room tip: Bring a fan or portable air conditioner. Or, go somewhere else.
    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Charlotte G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 April 2024

    Really love this Premier Inn. First visit here, great staff and perfect location for exploring Cornwall. Phillippa and Paul couldn't do enough to make our stay comfortable. Pre-arrival were given an accessible room which helped my older parents out a lot and room was great for their needs. Lovely comfortable rooms, had a great night sleep and pub next door is perfect for breakfast. Well done Premier Inn Team!

    Room tip: Good to call in advance if you have any room requests, staff very helpful!
    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Rebecca D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 April 2024

    The permier Plus rooms were very comfortable, clean and quiet. Staff were very helpful, polite and friendly. A huge thank you to all the staff their including Jenny and Phillippa. Parking was also spacious and covered by cctv. The meal deals in the restaurant exclude some items but not much and the staff are also helpful and friendly.

    Room tip: The Premier in is ideally located to visit St.Ives and Penzance by car. Always bring some cash.
    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank FEEDBACK206
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 April 2024 via mobile

    We were welcomed by Phillipa and Joanne on arrival. Very nice duo. We were allocated our room but found an issue with it and they changed the room with no bother at all. Nice clean room and comfy bed. The breakfast was fantastic too. We didn’t have lunch or dinner there as we had other plans. Just of the motorway which made it very easy.

    Room tip: Have your breakfast early.
    Date of stay: March 2024
    Trip type: Travelled as a couple
    Thank Raj_C72
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 April 2024

    We had walked from Penzance and were so pleased to finally get to our accommodation. The welcome and friendliness from Jenny and Philippa was truly welcome after our walk. QThe room was perfect couldn’t fault a thing. Thanks again
    Jon and joan

    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Joan F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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