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Very good
9 reviews
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Cottage -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Crantock, Cornwall, England

Reviews from our community

Very good - based on 9 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Glyn G
Leek, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Nightmare at No 3 The Hinges”
Reviewed 19 August 2012 for a stay in August 2012
people found this review helpful

What a shame!! First impressions are of an interesting cottage situated in the beautiful village of Crantock. You can see that a lot of effort has gone into the design and layout of the building and it does have quality bathroom and kitchen fittings. Unfortunately that is where the good points end. Very quickly you become aware of the lack of storage space in the downstairs bedrooms and the lack of any shelves or storage in the bathrooms means everything has to remain on the floor for your entire stay. The dingy light bulbs, make things very dull with some bulbs not working at all. Our daughter and husband were occupying the upstairs with their 10 month old son and were horrified with the high pressure and scalding temperature of the bath water so you definitely need to be aware and very careful of this, another example of the lack of detail which could easily be sorted out with a little thought.

I would guess this cottage was very nice when first let but now the furniture has had its day and there is an overpowering smell of dogs on the sofas and carpet. We were very disappointed with general cleanliness on arrival and appalled to find out of date fish and other food left in the freezer, a kitchen bin you wouldn't want to go near and a dishwasher with enough food scraps at the bottom to make a fry up, so this did spoil/ruin our first evening and following day, in fact we delayed unpacking until late the first night in case we decided to move on. We had already phoned our contact, explaining our concerns which the owner overheard and when he asked if there were any problems we told him and pointed out the disgusting state of the floors including dog hairs on the beds and all around the skirting boards and he became belligerent and told us to contact the agents if we weren't happy, luckily his wife came and told us she would be back with the cleaner and to her credit she responded reasonably quickly the next morning and cleaned the cottage and left a sorry note and two bottles of wine as some sort of compensation.

Would we go to Crantock again? Yes. Would we stay in No 3 The Hinges again? Not a chance.

Glyn George

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: The area
Liked least: The cleanliness
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Recommended for:
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Sep 2012
We are extremely sorry that these guests found their accommodation lacking in the areas outlined.

The owners of 3 The Hinges have spent a lot of time, effort and money maintaining and presenting The Hinges to a very high standard and were very disappointed that these guests found the property lacking, and as with all feedback will carefully consider whether changes should be made.

However, sometimes things go wrong, as in this case, but we are pleased to note the problems identified with the cleaning were promptly dealt with. Clearly all guests should find their holiday cottage properly cleaned when they arrive.

If anyone looking to book 3 The Hinges has any questions or concerns about this review, please do not hesitate to contact us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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