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“Good night's sleep, great views but, overall, did not live up to expectations, alas.”
Review of Fairbank Hotel

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Fairbank Hotel
Ranked #2 of 2 Hotels in Crantock
London, United Kingdom
Level Contributor
150 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Good night's sleep, great views but, overall, did not live up to expectations, alas.”
Reviewed 8 September 2013

We chose the 2 star Fairbank based on Tripadvisor reviews - as we so often do. The trouble with this strategy is that, too often nowadays, the over use of superlatives by reviewers can distort reality. Do not get us wrong, this hotel is 'pleasant' but not exceptional as apparently judged by a recent hotel inspector and some other guests. We try to be very objective and tell it as it is - eg. have a look at our concurrent reviews on the Old Albion Inn and Rick Stein's Seafood Restaurant.

Our welcome was nothing out of the ordinary - generally warm and our room was nothing special - adequate and comfortable - though it had great views over Crantock Bay, and the en-suite, whilst not capacious, did what it said on the tin. The power shower was efficient and effective. We slept well every night of our three nights at the hotel and we were never disturbed by the sound of other guests, even when a wedding group stayed overnight. The decor was ordinary, in the bedroom and public areas - just the sort of style and colour scheme you would expect in most reasonable B&B's nowadays. So how the recent inspection could conclude that the accommodation was 'exceptional' is puzzling. 'Exceptional' by definition has to be an exception to that which one would find generally - the accommodation is not exceptional.

The breakfast room has great views towards the sea - but only if you have a table by the window. The hotel has received an award for its breakfast and this is proudly advertised in the breakfast room. But did the breakfast really live up to the hype? - in our view, not quite. The breakfast buffet was run of the mill - the usual selection of cereals, grapefruit, mixed fruit, yoghurt and jams. There was no choice of milk - full cream, semi-skinned, soya, etc. - only one jug of unlabelled milk. The owners could argue - 'You only had to ask' - but with an award winning breakfast, should you have to ask? Staff serving the breakfast were barefoot - moving between a food preparation area and the breakfast room in bare feet does not point to high enough standards of hygiene. The choice at breakfast was nothing out of the ordinary other than the option of a fresh fruit platter. Everything else is what you would expect to see in a decent hotel. However, porridge was not overtly offered and when we asked if kippers were available, the response was hardly encouraging. In other hotels and guest houses, when we have posed a similar question, the best response has been 'We're really sorry, but we'll get them in for tomorrow.'

Elaine and Paul were engaging and helpful. Tips on parking in Padstow and general local knowledge were good but we were never asked if we had a good night or how we found the new vegetarian sausages - these were ordered in the absence of the kippers. There was no real sense of wanting to know how things were going during our stay, though we were asked how much we enjoyed eating at Rick Stein's Seafood Restaurant - excellent on both occasions by the way.

Overall, value for money was not that good. £104 per night was over the top even allowing for the sea views. One of our favourite hotels - the Croft Hotel in Bridgnorth - is rated 4 star, has an outstanding welcome, a superb breakfast buffet and menu choice including kippers, home made jams, home made fresh fruit salad, home made muesli, etc, all in a timber framed, original Tudor setting - no sea views, but an engaging welcome, great character accommodation and a superb location for no more than £75 per night for two, including breakfast.

We had a pleasant 3 night stay in a reasonable hotel in Crantock - nothing exceptional, other than the price.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gordon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbankredds, Owner at Fairbank Hotel, responded to this review, 9 September 2013
Thank you for taking the time to post your comments following your stay here at the Fairbank Hotel. We 're sorry you had to add a 'but' to your review where we did not meet your expectations. We are what we claim - a 2 star family run hotel and realise we won't always fulfil our guests' requirements - although, as you say, you only needed to ask. There are so many different products these days and so to have all in stock would be nigh on impossible, so we provide a good selection at breakfast that suits the majority of our guests and try to accommodate special requests, within reason, when we receive them. Our price, unfortunately, has to include 20% VAT which we then pass on to the Government, I would expect the B & B in Bridgnorth is probably below the VAT threshold so their price would reflect this. Needless to say we are pleased you enjoyed your experiences elsewhere on your stay as Cornwall has much to offer.
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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
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English first
Epping
2 reviews
Reviewed 3 September 2013

Elaine and Paul are extremely welcoming, rooms clean and comfortable with superb showers. Eating a delicious, locally sourced breakfast while looking out over beautiful Crantock Beach and Goose Rock takes some beating.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Polly-Epping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbankredds, Owner at Fairbank Hotel, responded to this review, 4 September 2013
As always, we are delighted to welcome back guests to the Fairbank Hotel - it's like seeing friends again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crowle, United Kingdom
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 30 August 2013

Stayed here twice on business recently. Very friendly and excellent value for money. Breakfast just right, with a real pint of Betty Stoggs... would certainly recommend and am sure will stay again very soon

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matkat_61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbankredds, Owner at Fairbank Hotel, responded to this review, 31 August 2013
We aim to please, and are glad you found our establishment a suitable place to stay whilst on business. Betty Stogs will be waiting for your return!
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Wisborough Green, West Sussex
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2013

Stayed here for five nights, just outside of Newquay but very peaceful. Hotel very clean and tidy, breakfast was very good with plenty of choice. Evening meal available which we had one night and it was very good. Good bar as well. Proprietors were very friendly and helpful. Fantastic view of Crantock Bay from our room. Well situated for walking, the beach, Eden Project etc, would definitely go back.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cizzles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbankredds, Owner at Fairbank Hotel, responded to this review, 28 August 2013
Thank you for taking the time to place your comments about your stay here at the Fairbank Hotel. We are glad you found the location peaceful and that you would like to return someday. We look forward to welcoming you back.
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Exeter, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 August 2013

My wife & I stayed for a night last weekend & had a very nice, chilled time at Fairbank. We were welcomed & shown to our room after we had checked in , which was clean had a stunning view & the most comfortable hotel bed that I have ever slept in ! We arrived back at the hotel & enjoyed a couple of drinks, early evening, on the decking area (again with stunning view & glorious sunshine!) Strange that we had yet to see or hear another guest & had the place to ourselves ! The hotel menu looked really nice, but as we were informed, that there was no other dinner reservations, we headed for the pub.
We were still yet to see or hear another guest & as the bar was deserted upon our return, we headed for your room. There was plenty of quality instant coffee & tea in the room.
Breakfast was beautifully cooked & had flexibility to suit everyone's taste and we finally saw other guests !
This break was just what we wanted. It was really chilled, with a 10 min stroll to the beach or 3 pubs, an idyllic situation for peace, quiet relaxation.
Our hosts were unobtrusive in their approach, but always really helpful with advice & recommendations.
We will definitely return soon & will try to book the Gannel room again & I would recommend anyone wanting a relaxing time out ,to visit the Fairbank Hotel.

Room Tip: 2nd floor rooms have great sea views. We stayed in Gannel room
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike198419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbankredds, Owner at Fairbank Hotel, responded to this review, 15 August 2013
We are so pleased you had a relaxing, peaceful stay at the Fairbank Hotel. It is quite bizarre at times, that even when all the rooms are booked, the bar and dining room can be so quiet. It isn't always like that - sometimes every seat in the bar is occupied and we have a busy dining room. The hotel is well situated to walk to local pubs or venture out to try different dining experiences but we are always happy to serve evening meals to those who want them - quiet or busy! We hope to see you again.
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Taunton, United Kingdom
Level Contributor
120 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 10 August 2013

We have just returned from a 3 night stay at this lovely, family run hotel. The welcome was so friendly and we loved the gorgeous view of Crantock Bay from our bedroom. Breakfast was very good and we foun the hotel facilities, setting etc excellent. We would definitely stay here again. Our only suggestion for improvement, and this is a totally personal view, would be to serve cafetieres of coffee at breakfast instead of filter coffee. We are coffee fiends and love fresh coffee but having said that our coffee cups were always being topped up. Thank you to Paul and Elaine for making our stay such a pleasant one.

Room Tip: Sea view was fantastic.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gemima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbankredds, Owner at Fairbank Hotel, responded to this review, 10 August 2013
Thank you Gemima, for taking the time to write a review of your stay here at the Fairbank Hotel, Crantock. It is always good to get feedback from our guests and we don't mind receiving suggestions, although are not always able to fulfil everyone's ideals. We are glad you enjoyed your stay and next time we would happily provide a pot of coffee to your table on request! Hope to see you again!
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Berkhamsted, United Kingdom
2 reviews
Reviewed 6 August 2013

A 3 night stay recently with our 12 year old son was just perfect - ticking all of our boxes and more. My husband has been fortunate enough to experience many so called 5 Star Hotel's all around the world and firmly believes that owners/management/staff cultivate the atmosphere and make or break any hotel - that's why "Fairbank" is such a welcoming place to stay. We were made to feel at home right from the moment our reservation was made over the phone and this continued throughout our visit. The nearby beach is obviously a natural treasure and the evening meal not to be missed - Rick Stein eat your heart out!
Lorna Ingham - Mike and George

Room Tip: Great beach views from the top floor
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairbankredds, Owner at Fairbank Hotel, responded to this review, 7 August 2013
We do so appreciate feedback, and how good it is to know that we ticked your boxes. Thank you for your comments and we hope to welcome you back some other time.
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Additional Information about Fairbank Hotel

Property: Fairbank Hotel
Address: West Pentire Road, Crantock TR8 5SA, England
Region: United Kingdom > England > Cornwall > Crantock
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Crantock
Price Range (Based on Average Rates): £
Number of rooms: 14
Official Description (provided by the hotel):
Fairbank Hotel is a family run small hotel perfectly located in a tranquil, traditional Cornish country village by the sea. ... more   less 
Also Known As:
Fairbank Hotel Crantock, Cornwall

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