Having written many reviews on trip advisor and never having written a bad one, I am sad to say this is my first.
Trelowarren is a beautiful place (this is why it got a terrible as opposed to a poor rating). However, customer service is very poor. The lady at reception and restaurant staff are quite 'off' and makes you feel more of a hindrance than welcome.
The food in the restaurant is lovely, but overpriced for the portion sizes. The pool is only open for a few hours a day - despite saying it can be open at other times and "just ask" (written on the board) but this is met by a response which makes you feel like you are imposing!!
I view a spa break/stay as somewhere to relax and unwind. However, the customer service does not make this feel like a welcoming place and really lets this place down. It could be a lovely place. Having been to a lot of other spa breaks in both Cornwall and further away, I can say this one I will never be visiting again.
- Official Description (provided by the hotel):
- Trelowarren is a Historic Estate on The Lizard in South West Cornwall. Surrounded by beautiful beaches the estate is 1000 acres of peace and tranquility within woodlands and farmland. Our 5 star, gold award self catering accommodation includes beautiful historic cottages, restored to provide warm, comfortable accommodation whilst retaining character and charm as well as our new eco-houses, with wonderful open-plan living, built to the highest standards.Trelowarren provides a safe haven for you and your family and friends. ... more less
- Also Known As:
- Trelowarren Helston, Cornwall