My friend and I booked two nights at the Bedruthan based primarily on its website - the photos showed a modern, stylish and funky hotel with great facilities and an excellent location.
The location was wonderful - beautiful views of the Cornish coast, but we were slightly disappointed overall. Service was good, as was the food in The Wild Cafe (both dinner and breakfast). The Spa was good too, spoilt for us though by several big and noisy groups who happened to be using it when we were (not the hotel's fault). However, our main disappointment was the room. It was unrenovated and definitely nothing like the photos of the rooms we'd seen online, nor in keeping with the stylish communal areas of the property. It was plain and dated, and was really no different from a Travelodge. Such a shame!
We spoke to a very polite and helpful member of staff on reception, who told us she would feed back our comments to the management. Unfortunately no one got in touch with us until we checked out, and when they did, they just said that the website says that the hotel is undergoing renovation. This, I suppose, was supposed to infer that the room may not reflect the photos. There was no offer of a discount or some incentive to return which was very disappointing. We had certainly not been aware of the renovation work before booking (and neither did we see any other rooms that had not yet been upgraded), so we advised that they probably ought to make it clearer on their website - especially when the manager said we weren't the first people to complain about this!
So overall, Bedruthan is a lovely hotel and I would recommend it, but be aware that your room may not be as stylish as the rest of the hotel!
- Official Description (provided by the hotel):
- Cornwall's Large Hotel of the Year 2010/11 and Enjoy England's Sustainable Tourism Business of the Year. Bedruthan offers magnificent views over the Atlantic, an award-winning restaurant, indoor and outdoor pools, children's clubs and a stunning Ocean Spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda and Odigeo so you can book your Bedruthan Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bedruthan Steps Mawgan Porth
- Hotel Bedruthan Steps
- Bedruthan Steps Hotel
- Bedruthan Hotel & Spa Cornwall/Mawgan Porth