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“Fantastic view, outstanding facilities for children and a fab holiday!”

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Polurrian Bay Hotel
Ranked #2 of 2 Hotels in Mullion
Certificate of Excellence
Reviewed 2 September 2011

Having just returned from this hotel after staying for a very enjoyable week, I am in the process of rebooking for next year.

The view from the terrace, bedrooms and lounge is breathtaking especially at sunset and a real treat is to sit whilst enjoying a glass of wine and watch the sea. The newly refurbished lounge is modern and light and there is plenty of room. There is no bar but the lounge service is very good and drink orders were taken quickly.

The huge advantage of this hotel is the way that children and families are catered for. The hotel has its own kid's club/creche 'The Den' where the staff were amazing. I can't rate them highly enough!! Ro and her team were so helpful and my children loved them. In fact my older child wanted to go to the Den in the morning rather than go to the beach! The staff were able to loan me several items, which they have for guests, such as a buggy, sling and toddler step which all make travelling with small children a little easier.

The hotel also offers a high tea in 'the Den' which suited my children. This allowed me to have dinner later.

There is a play park, indoor pool, tennis court, cinema room and room with games, computers, pool table etc... which again all make a holiday with children easier as they have things to do.

I stayed in an older style room which was fine for the price. However, having seen one of the family rooms which has been refurbished, I will be booking that next time as it has two decent size bedrooms, a great view and a large bathroom .

The downside to the hotel was the service and food in the dining room. On occasions, the service was very slow and although this improved there were only a few diners to cater for. Dinner is expensive and for the price I think the service and food should be better. The portions sizes were sometimes very small. I also had to send desserts back twice to be reheated. There was also a non changing menu which means if you plan to eat in the hotel every evening, which we did, the options become limited and repetitive. There were specials but these were the same for 2 and even 3 nights so in my mind not really specials. I also think the lounge bar food menu could have more variety. Hopefully by my visit next year all these issues will have been sorted and I can enjoy dinner in the hotel.

Overall though, the hotel has a huge amount to offer and for a relaxing holiday with children it really is ideal. I'm looking forward to next year already!

Room Tip: Sea view is a must.
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  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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Thank hannah m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PB H, Manager at Polurrian Bay Hotel, responded to this reviewResponded 3 September 2011

We are delighted you and the children enjoyed your stay and will be returning next year. The Den is certainly proving very popular with our younger guests( and their parents).
All the rooms will be refurbished in time for christmas so there will no longer be any "older style" rooms and everyone will then benefit from the stylish modern furnishings and decoration.
Your feedback on the food and service will help us with planning staff training and developing menus. Thank you for your comments.

Paula
Assistant Manager

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739 - 745 of 832 reviews

Reviewed 31 August 2011

We are a couple in our mid-fifties and stayed for 5 nights in August 2011. As everyone says, the hotel is in a spectacular location with lovely grounds and is very well appointed. Although clearly not the kind of slick, trained, “hospitality industry” types you get in big-city hotels, we found the staff to be efficient, extremely friendly and obliging. As tight-fisted Northerners, we got the best price we could and were extremely happy with the bed-and-breakfast rate. The room was not one of the recently refurbished ones, but it was clean, comfortable and well furnished. The rooms do not have tea & coffee facilities as a norm, but we asked for a hospitality tray and this arrived within the hour and was topped-up every day.

So, “why not five-out-of-five”? A couple of things really…

We felt that the dinner at £27 for two courses did not represent good value. Throw in a bottle of the house wine and you pay £70+ for dinner for two, and for that, we expect to be thrilled. On the two occasions we tried this we thought the starters were good (muscles were exceptional to be fair) but the main courses were on the disappointing side of ordinary. We only tried the second time to see if we had just been unlucky the first time; no luck involved. Fish pie was just that, delivered like a school dinner. Rump steak was overdone and not a great cut. The lamb “specials” were tasty but very chewy and most of mine went back on the plate. By contrast, breakfast was unfailingly excellent.

Also, the hotel is overtly (and splendidly) family friendly; marvellous. However, the place needs a bar, even a small one, to be an occasional place of adult refuge. The lounges are nicely done and the service is great, but not always what you want.

Make no mistake, this is a gem of a place & we will definitely (unless the chef reads this review and bans us!) make a return visit. If you’re looking for a quality, family friendly hotel in a beautiful location, you’ll struggle to better this one.

Room Tip: You'll pay more for the sea view rooms. The views from the public rooms and the terrace are the...
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  • Stayed: August 2011, travelled as a couple
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    • Sleep Quality
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2  Thank thelateian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PB H, Manager at Polurrian Bay Hotel, responded to this reviewResponded 3 September 2011

Thank you for your honest comments which have been received as they were meant.
Staff training and the development of our menus is an ongoing process and your feedback is very useful in helping us plan for the future.
We look forward to welcoming you back.

Paula
Assistant Manager

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Reviewed 27 August 2011

We just want to share with everyone our wonderful experience in the self-catering bungalow called Briar. The location and views from this property are magnificent! You couldn't ask for a better location, with far reaching uninterrupted views of Mounts Bay. In addition, we had the full use of The Polurrian Bay Hotel's fantastic leisure facilities, which our children thought were brilliant.

Room Tip: Book Briar Bungalow via Polurrian Bay Hotel
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  • Stayed: August 2011, travelled with family
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4  Thank Leonard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2011

First and foremost the number 1 attraction to this hotel is the location - it is stunning, get a sea view room. In fact to stay at this hotel and not choose a sea view room would be a mistake.

This is a well run hotel with friendly staff that work hard to make the guests feel welcome and valued. They have recently completed (nearly) a modernization that has been executed well and has brought the hotel up to current standards without losing the feel of an English 100 year old establishment.

We ate a good breakfast every day, and ate dinner there twice - food was mostly good with pleasant unobtrusive service. Had a few issues of running out of this or that but enough other choices that it did not dimnish the experience. I would like them to have some sort of dress code for dinner - don't need jackets but scruffy T shirts shorts and flip flops diminished the experince for us a little bit. It doesn't take much effort to wear some decent clothes - what is wrong with people? Maybe I am naiive but a polite sorry - need a collard shirt, pants and shoes to enter would nip it quick enough.

The indoor pool is deliciously warm the outdoor shockingly cold.

There is no bar - and it needs one, doesn't need to be big and certainly not have beer swilling everwhere but a nice cocktail bar would fit well into the mood of this hotel. There is a lounge where drinks are served but the oversized furniture allows only 3 families and 2 couples to fit into it and that is no where near enough. We tried several times to get an evening pre-dinner/post dinner drink only for there to be no room. To me this was a negative as we enjoy that aspect of our evenings.

Our room had a great view, beautiful - we opted to put our kids in the same room - the hotel supplied bunk beds. This was a mistake and we should have got the kids their own room. 1) The only place for them was by the window obscuring the view, 2) The kids complained they were uncomfortable, 3) The room was just not big enough (no where for bags etc) 4) The very small bathroom was just inadequate for 4 people - berely adequate for 2 people - probably a throw back to when the hotel was designed. So based on that I would council against this unless there are larger rooms. That was a bit of a let down but my choice.

Unfortunately the doors slam to the rooms and did disturb us multiple times - something they should look at, other than that the sea surf noise wafted us to sleep. Main bed was comfortable, water temp and pressure were fine, housekeeping kept it clean.

Hotel has access to a nice beach that had a life guard on it. Sea temp means you need a wet suit but it didn't stop our kids! Nice village within walking distance with 2 decent pubs.

All in all we look back with mainly positive thoughts, if they add a bar or more lounge seating, raise the standards up for dinner dress without being stuffy it would have been perfect.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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5  Thank Liam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PB H, Manager at Polurrian Bay Hotel, responded to this reviewResponded 21 August 2011

We are delighted that these guests enjoyed their stay with us and were happy with the refurbishment.
We are aware that we need more seating in the lounge and over the winter we will be building a stunning extension which will allow us to install more comfy sofas as well as some tables and chairs for informal dining in the extended lounge area. We do ask guests to wear smart casual wear for dinner and we hope that people respect this but it seems people's intrepretations of smart casual do vary. Our main concern is that guests are comfortable.
We hope these guests will visit again and would strongly advise them to book early to get one of our family suites or two interconnecting rooms which would offer the extra space they were missing by taking the one room.
Thank you for the feedback.

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Reviewed 17 August 2011

As with a previous review, we were returning guests. The food does not match the previous high standards set in terms of variety and value and there were serious issues with service and supply in the restaurant. However, the view is still magnificent and the new decor
and facilities are excellent.

  • Stayed: August 2011
    • Value
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    • Rooms
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1  Thank Tufnellpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PB H, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 18 August 2011

Peter Holgate - General Manager 18th August

I am disappointed to see that you didn’t enjoy our lovely new menu. The menu is based solely on locally source ultra-fresh produce. I am sorry that the daily specials did not help you ring the changes. I am delighted that the you enjoyed the Hotel and its facilities after our major refurbishment which now compliments the lovely view as you rightly pointed out. Hope you will come back and enjoy the Hotel and its facilities soon.

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Reviewed 16 August 2011

Recently stayed at this lovely little gem of a hotel with some friends and from the moment we arrived we were all made to feel really welcome. Our rooms on the first floor were spacious, bright and comfy with amazing sea views. Staff were excellent with an informal professionalism that created a relaxed atmosphere.

We ate in the main restaurant where there was a good choice on the menu. It was well priced and for discerning foodies like us the quality ensured that we enjoyed a pleasant culinary experience.

The hotel caters well for visitors of all ages which seemed to be reflected in the number of families who were staying.

Would recommend trying out the spa and using the lovely warm indoor pool.

The location is perfect whether one wishes to explore the Lizard by car, or walking the coastal footpath, or just to relax on the nearby beaches.

Room Tip: ask for a room on the front - the sea views are amazing
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  • Stayed: July 2011, travelled with friends
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1  Thank mark85106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2011

Having recently discovered this little gem, I would not hesitate in recommending this hotel to other families. We were made to feel very welcome by all members of staff and nothing was too much trouble for them, they all went out of their way to make us and the children feel very important and special.

The kids loved the 'Blue Room' where there was complimentary pool and table football, along with XBox, WII and PS£ and they spent many hours out of our hair, which meant we could relax just down the corridor in the beautifully decorated lounge with a book on the comfy sofas.

The food was amazing, compliments to the chef! We could not have wished for better.

Our bedroom was very spacious and comfortable with modern furniture and decor. Could not fault this hotel in any way, will we go back ........ Most Definitely

Room Tip: Top floor room for best sea view, otherwise all rooms are lovely
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  • Stayed: August 2011, travelled with family
    • Value
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    • Service
Thank Mathewp032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Polurrian Bay Hotel

Address: Polurrian Road, Mullion TR12 7EN, England
Region: United Kingdom > England > Cornwall > Mullion
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mullion
Price Range: £98 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Polurrian Bay Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Perched on the cliffs amongst 12 acres of gardens, this quintessential luxury family seaside hotel offers stunning views across Mounts Bay and the Atlantic Ocean beyond. All of the public rooms have a sunny, welcoming feel, whilst bedrooms feature fluffy towels, super comfy beds and spectacular views. You will find an array of child friendly facilities including a complimentary Ofsted registered crèche for younger children and the Blue Room for the over eights. The restaurant features unpretentious dishes prepared with the finest seasonal and locally-sourced ingredients. There is a comprehensive range of facilities and activities on offer from the sanctuary of the Purity SPA to the newly resurfaced tennis court and the refurbished indoor swimming pool. ... more   less 
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Also Known As:
Polurrian Hotel Mullion
Polurrian Bay Hotel Mullion, Cornwall

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