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“Gorgeous Views but Terrible food”

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Polurrian Bay Hotel
Ranked #2 of 2 Hotels in Mullion
Certificate of Excellence
Reviewed 28 May 2014

My husband, 2 sons (ages 4 and 7) and I stayed here last weekend. The position of the hotel is amazing and there are wonderful walks/hikes/trails along the coast directly outside of the hotel grounds. We stayed in a deluxe room with 2 rollaway beds (a bit tight but manageable). The room was fine, nothing spectacular but the sea view from our room was breath-taking (almost felt like you were on a boat).

The exterior of the hotel is quite weathered and in need of a paint job. We were told the winter had been bad and they intend to do it when its dry.

The food was surprisingly bad. We arrived on a Friday evening and had dinner there. The kids had an order of sausages that were inedible and had to be sent back (so hard I couldn't cut through it with a knife). The grown-up food was slightly better. We thought surely breakfast would be better... absolutely not. There was not much selection for the cold buffett (no cheese, ham, tomatos or cold-cuts), no sliced fresh fruit (mainly stewed prunes and apricots) and a little mixture of cut apples and another fruit in a sauce. We ordered scambled eggs which were very strange tasting and looking. On two days, our drinks orders (hot chocolate, coffee and peppermint tea) didn't come until after we had finished our meal. I ordered brown bread and was later told, they were all out.

The kids club was very nice and the games room (snooker, Wii, table football) were also much enjoyed by all.

The wifi and mobile phone connection is very poor.

The spa is in a separate building. On our final day, bank holiday Monday, we asked reception if we could use the pool and were told there were swimming lessons going on and therefore, pool closed to others. We were very surprised on a bank holiday the pool would be closed. Frustrated we packed up our luggage and went to breakfast -- en route, we were told the reception made a mistake and pool was indeed open. At this point, all bathing suits, and room was packed up and ready to be vacated. Very frustrating.

As this was our first trip to Cornwall, we expected some cute /quaint villages nearby. However, we didn't really find any but perhaps we were just didn't know the area well enough. On our ride back to London, we stopped at the Eden Project which was very interesting...would recommend.

  • Stayed: May 2014, travelled with family
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2  Thank deantaubert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 29 May 2014

Thank you for taking time out to post a review following your recent visit to us with your family. It is encouraging to know that you enjoyed several aspects of your stay but disappointing to learn that you did not enjoy our food in particular. We do cater to a broad audience and have developed our breakfast menu in particular in response to guest feedback, it is therefor unfortunate that the offering did not meet your expectations. Thank you again for your feedback and I do hope you find more of the lovely villages you mention which Cornwall has in abundance on your next visit to the county. With best wishes for a lovely summer from Yvonne and The Team.

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448 - 454 of 832 reviews

Reviewed 18 May 2014

My wife and I had a one night stay here last week, bed and breakfast with evening meal through Travelzoo. My only complaint is that we only stayed here for one night and that it is probably going to be very difficult to find other hotels in the west country with this standard and with these truly wonderful views. The room was great, the sea view was a great bonus, food was very good. The grounds are excellent and the staff were very helpful and very nice and a special thank you to Wendy. We WILL be going back again.

Room Tip: Sea view is wonderful
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  • Stayed: May 2014, travelled as a couple
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1  Thank thefurlongs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 20 May 2014

Thank you for your very kind review. I am delighted to know that you enjoyed your short stay with us. We are open all year round so do come back and visit us soon. Best wishes from Yvonne and the Team.

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Reviewed 18 May 2014

Booked a two day deal at this hotel summer 2013. We had a superb room with great view of the bay, beautiful location. The staff were extremely friendly and welcoming....the hotel had a relaxed, family feel. The decor and furnishings were beautiful and modern. We had a three course meal on the first night which was very tasty. There were pubs and restaurants in the nearby village if not eating in the hotel. The pool/jacuzzi was small but quiet so was very relaxing, and I received a very good massage in the spa. A great place for couples or families for a relaxing and picturesque stay.

  • Stayed: June 2013, travelled as a couple
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Thank Gemma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 20 May 2014

Thank you for taking time out to post a review following your recent stay with us. It's good to know that you enjoyed your stay and I do hope you will come back and stay with us next time you are visiting the Lizard. Thank you for travelling over from Brighton to stay with us. With best wishes from Yvonne and the Team.

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Reviewed 14 May 2014 via mobile

We have just got back from this hotel where we had a lovely stay. The hotel in a very quiet location overlooking the sea. The staff are a credit to the hotel, friendly, helpful and hardworking and nothing was ever too much trouble for them from the initial booking to the time we left. The rooms were tastefully furnished and very clean. Lovely smelling spa products in the bathroom to use! The food was beautifully presented and the chef needs to be proud of the meals we got served. There are rooms within the hotel to chill out which were comfortable and very nice . The only criticism we had were the breakfast menu did not have a full English breakfast which would of been a nice choice but we did see other guests having this which we were not aware of. The second day I just got served one sausage on a plate! So be aware and ask. We would recommend this hotel but we would not have paid their full rooms rates as we were lucky enough to get a external special offer. Also it would be nice to have seen a proper reception area not a round table with a computer on with wires showing underneath.

  • Stayed: May 2014
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Thank gillwebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 15 May 2014

Thank you for you very kind review it is great to receive such positive feedback specially concerning the team. I was sorry to learn that breakfast did not quite meet your expectations. We do provide a varied menu for hot items which is generally well received however if you don't see something you like on any of our menus we are more than happy to cook by request. Thank you again for your review and I do hope we will see you back at Polurrian next time you are visiting the Lizard. With best wishes from Yvonne and the team.

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Reviewed 3 May 2014

Our young family , dog and my hubby and made the 6 hr drive and when we saw the sea we weren't disappointed ... A fab , fantastic Gm was present as we arrived , she was very calming and hands on .
Food was great in the hotel, and dietary needs were totally respected , pool area very clean .

Staff need help some amazing staff Lisa and Portuguese guy .. Others new and didn't have a clue , maybe train more before they start to work as can be frustrating for guests ...
Rooms also need a little refurb and didn't rate the room product sorry , conditioner wasn't great ... Maybe go bk to elemis or molten brown / temple spa !

We had a fab stay thank you and we will be bk

  • Stayed: April 2014, travelled with family
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1  Thank londongirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 6 May 2014

Thank you for taking time out to post a review following your recent visit to Polurrian. It was great to meet you all and know that you had a good stay. Thanks also for your feedback with is much appreciated and will be shared with the team. With our thanks and good wishes to each of you from Yvonne and all at Polurrian.

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Reviewed 2 May 2014

We stayed for three nights over a weekend with our 1 year old and had a fantastic time. The hotel is really set up for families but I think we would have been happy to go there before we had a baby too, it is all very relaxed. The Vista lounge is lovely and we spent most of our time in the hotel there, there are lots of comfy sofas and a fab view, boxes of toys, magazines etc. so something for everyone. All of the staff were very accommodating and nothing would have been too much trouble.

Our room was lovely and we had a sea view, the bathroom was nice and it was all really clean. We used the crèche which is a great facility with lovely staff and a really nice space, our daughter loved it in there and I was slightly worried as she isn't at nursery so not used to that kind of environment but they made biscuits and played so it was all good, while we chilled out in the Vista!

We both had a massage and all went in the pool - the treatments do need to be booked well in advance as there were no more hour appointments left when I called a couple of weeks beforehand. The pool is good although quite small so might get quite busy when the hotel is full.

The children's meals from 5-6 is a really good idea and worked well for us, and we also used the baby listening service but as it is just audio, we did use a video monitor app on the phone/ipad and without this I might have been a bit anxious. The only thing that let the hotel down for us was the meals, a couple of them were so salty I couldn't eat them, but others were really nice, and the breakfasts and children's meals in particular were very good.

Overall we had a great time and a properly relaxing holiday, which can be hard to do with young children. We will definitely come back here and will probably try other hotels in the chain if they are all as good.

Room Tip: It's got to be a sea view room!
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  • Stayed: March 2014, travelled with family
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Thank Trixibelle77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 6 May 2014

Thank you for you lovely review, it was great to learn how well the hotel worked for you and specially your daughter who had her first experience of a crèche environment with our Den Team. I noted your comments concerning salt levels in some dishes. Whilst we do not add any salt to children's food we do try to take a measured approach to seasoning adult food and I am sorry if there was too much for liking. Please do mention this next time you come to stay and we can endeavour to reduce this element of seasoning where possible. With best wishes and thanks from Yvonne and the team at Polurrian.

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Reviewed 2 May 2014

My husband and I stayed at the Polurrian Hotel while enjoying a few days of nostalgia visiting areas of Cornwall we used to live many years ago. In those days there were many formal functions at the Polurrian- DJ., long dresses etc!
Now there has been a total revamp, and it looks wonderful. The rooms are fresh and comfortable and the sea views quite incomparable- a beautiful setting and really beautifully furnished and fitted. Our room had a spacious bathroom overlooking the cliffs, and the very comfortable bed gave us a good night's sleep. We dined in the restaurant, and the food was beautifully presented and very good indeed- I had quail and chocolate torte, both quite delicious and of a very high standard.
One of the special things we noted was in every case the staff were unfailingly pleasant helpful and friendly; prepared to chat if we wished, but not pushy, very attentive and also extremely knowledgeable about the menu, the history of the hotel etc- outstanding staff.
Only one reservation and for us means we would not return, sadly.
There is no bar here- one of our favourite things on holiday is to meet other people, have a chat and a drink before dinner, maybe make new friends sometimes, but although of course you can have a drink and watch the sunset, that essential focal point is missing and I do think it affects the atmosphere of the hotel, making it rather impersonal because there is no focal point.
Only our opinion, and everything else superb, but very strange in a hotel of this quality.

Room Tip: Ask for a sea view if you can get it- well worth the extra this is a global quality view!
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  • Stayed: April 2014, travelled as a couple
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1  Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this reviewResponded 6 May 2014

Thank you for revisiting Polurrian and for posting such a lovely review. It was great to know that you enjoyed so many aspects of the "New Polurrian" minus the long dresses, which must have been fun ! I note your comments concerning the absence of a "Bar" and can appreciate your thoughts on this. There was a conscious decision to remove things including the bar and reception counter when the hotel was re-furbished. This was to give more of a feeling of being in some ones home as opposed to a hotel. I know you miss the bar and do hope you will call in to see us again even if only to say hello and enjoy the view. With my thanks and very best wishes, Yvonne

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Additional Information about Polurrian Bay Hotel

Address: Polurrian Road, Mullion TR12 7EN, England
Region: United Kingdom > England > Cornwall > Mullion
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mullion
Price Range: £98 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Polurrian Bay Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Perched on the cliffs amongst 12 acres of gardens, this quintessential luxury family seaside hotel offers stunning views across Mounts Bay and the Atlantic Ocean beyond. All of the public rooms have a sunny, welcoming feel, whilst bedrooms feature fluffy towels, super comfy beds and spectacular views. You will find an array of child friendly facilities including a complimentary Ofsted registered crèche for younger children and the Blue Room for the over eights. The restaurant features unpretentious dishes prepared with the finest seasonal and locally-sourced ingredients. There is a comprehensive range of facilities and activities on offer from the sanctuary of the Purity SPA to the newly resurfaced tennis court and the refurbished indoor swimming pool. ... more   less 
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Also Known As:
Polurrian Hotel Mullion
Polurrian Bay Hotel Mullion, Cornwall

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