We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Much better but still room to improve”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Polurrian Bay Hotel
Ranked #2 of 2 Hotels in Mullion
Certificate of Excellence
Reviewed 22 March 2009

Anyone reading my review in 2005 will know that I said I would never visit again as after many years of visiting the Polurrian standards had dropped to rock bottom. My letter of complaint to Mr Barlow was replied to with promises to do better and they have. We were tempted back by the offer of a short break and were upgraded to a superior seaview room (72).The whole hotel has been redecorated and fixtures and fittings upgraded. Our room was lovely. The jury is still out on the new decor in the lounge and dining room however. I am not sure it is inkeeping with an Edwardian building. The curtains have been replaced with white venetian blinds leaving the rooms very 'stark'. I think the sun will be a problem in summer, whilst its nice to see one doesn't want to be blinded by it.When we arrived I requested a cream tea but was told they had run out of cream (2pm).We sat in the lounge thinking 'here we go again' but were then told if we didn't mind waiting they would go out and get some, it was as lovely as ever, well done.I recognised none of the staff from before but they are all very friendly and helpful. They have a good understanding of english but were appt to be a little forgetful, we often had to request things more than once.Our meal on the first night was dreadful but we later discovered it was the Chefs night off. We waited 40 minutes from sorbet to main course and then the food was over cooked and cold. To be fair the duty manager was very apologetic and concerned.Breakfast the next day was a story of disorganisation. We waited 20 minutes from being shown to our table to our tea / coffee order being taken (the couple next to us had waited half an hour) and it was 45 minutes before we got our cooked food ( the requested sauce never did arrive). From then on though things improved, dinner that night was lovely, the time between courses perfect. Next morning Breakfast was alot better. We were seated by the duty manager who took our order there and then.Overall though the food did not match the standard of previous visits but I appreciate we were only there 2 nights and in the past we have stayed for 2 weeks at a time
We heard other storys from other guests of requested rooms not being available and rooms not being serviced.
And our verdict? Well you cannot beat this hotels position and if you have a sense of humour, can accept the odd mistake and relax then give it ago. We have booked again!!

  • Stayed: March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Martinthecritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (813)
There are newer reviews for Polurrian Bay Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

776 - 782 of 813 reviews

Reviewed 23 September 2008

23.9.`08

We have just had an enjoyable 5 nights at the Polurrian Hotel at Mullion in Cornwall.

The staff were most pleasant and helpful and the food excellent.
Lovely views of course and so many interesting places to visit.

On arrival we had a shock, - they had double booked our requested superior sea-view room 26. - because of a system of placing notes on their bookings to say "do not change this booking" - which did not happen with our reservation notes !!

We went to have a delicious light lunch while they talked it over and then they offered us a complimentary up-grading to their Poldhu suite, which was very acceptable.

A most enjoyable time there - excellent menu and the best scones for afternoon tea I have ever tasted !

This hotel has been bought by the Barlow family, who own the esteemed Treglos Hotel and also the Budock Vean hotel.

We enjoyed our stay very much.

Pauline Yeandle, Ascot, Berkshire. September 2008

1  Thank Groggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2008

This was our second stay at the hotel, our previous was exactly a year ago as it was a long weekend for a wedding anniversary. The location is excellent, the views superb. The top floor rooms all have good views, the larger rooms on the middle floor have bigger bathrooms, but seem a little darker.

We upgraded to the poldhu suite, this is an excellent room, views are superb, the separate living room spacious, and a small bunk room makes it a realistic family room if you want to take your children.

The food in the main dining room is of mixed quality, some being very good, some rather bland.

The food was a little let down by the inexperience of the staff, although they are very keen to help, somehow the details get missed: A starter served without its sauce, which arrived 10 minutes later, a main course with one of its listed accompaniments missing, a note being taken for brown toast with only white arriving. Small things, that remove the 'luxury' feel, but not a big issue if you don't expect perfection in a 3 star hotel.

The hotel is undergoing refurbishment, and the improvements since last year are noticeable. There is still some way to go, and when everything is done this will be a great hotel, which will still have an interesiting character. At the moment this is perhaps still a work in progress, but it shows great promise.

The gym and indoor pool and spa have improved since last year, though the builders were still busy while we were there, so more is on the way.

Certainly a place to consider, I shall probably visit again.

  • Stayed: September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark_Winchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2008

I booked the hotel for a week because of the facilities it boasted on its website. A few days after booking the hotel made it clear that, due to refurbishment, some of those facilities would not be available. For this they offered me a ten per cent discount. They were honest; I went along with this arrangement.

We stayed not in the main hotel but in self-catering accommodation, owned by the hotel, nearby. But the tariff did include use of the hotel facilities.

On arrival we found the 'cottage' shabby and, unfortunately, smelly. There was an iron burn in the centre of the carpet, the bathroom was tiny and looked forty years old. The furniture was ugly. There was insufficient cutlery, not enough lids for pans, no colander to strain pasta.

But there were some bizarre touches - a piece of fruit cake in the fridge (lovely, too) and fruit in the fruit bowl. A tin of corned beef in the cupboard.

And now to the facilities:

The 'games room' consisted of table football (50p a time for a random number of balls) a pool table (50p a time for a random number of balls, only one cue with a tip) and a table tennis table with a badly fitted net.

The indoor pool was lovely. But it was closed on the second day of our holiday and remained closed for three days because of a 'break in'. We used the outdoor pool instead - no one else did - this too was lovely, but there were insects all over the surface. I spent half an hour fishing them out.

There are good gym facilities, but the temporary accommodation in which they were housed made them less than appealing to use.

However - the staff were delightful, perhaps resigned to battling against overwhelming odds - and because of their extremely pleasant manner (all of them, especially the Asian guy in the bar - he was wonderful!) - I would consider recommending the place. If the facilities get up and are running properly, the wonderful location of this hotel will make it a treasure

So why couldn't they attend to the details? The paintwork, the smelly room (it was horrible) and the flies.

Last gripe - the beer in the bar was not looked after. I find this in so many hotels; they don't know how to keep beer.

But we enjoyed our stay despite the negatives - the area is very attractive, and still not overwhelmed by the sort of tourism that has ruined St Ives and Padstow, the walks from the hotel were very pleasant.

And the staff, bless them all, were lovely.

  • Stayed: August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank king-nowhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2008

My family and I have been visiting the Polurrian Hotel for a few years now and have experienced it before and after it changed hands. The actual hotel is situated in one of Cornwall's most beautiful and stunning locations with panoramifc views across the bay to Penzance and Lands End. It also has a wonderful beach reached by hundreds of steps down the cliff side that promise to give you an aerobic workout while taking in the stunning views. Basically this is why we have returned year after year even though we have seen a gradual decline in the general running of the hotel. When it changed hands we thought that the refurbishment of the quite dated but quaint rooms would be a modernisation with the same quaint quirky style not the souless bland decor that we found.
The management and staff are still pleasant, helpful and I have no problems there. However, the most disappointing aspect of our most recent stay has to be The Highpoint Restaurant. We spent many an evening or lunchtime waiting (and waiting) for our food and when it arrived were more often than not hugely disappointed with the quality. eg: childs fish fingers unercooked(I mean how hard is it to warm up fish fingers), inconsistencies with portions even ingredients and generally a very under par quality.My husband who is not a fussy eater sent back his food on many occassions. We never dined in the main restaurant because it was much more formal and I believe didnt encourage children under ten. We as a family like to dine together and prefer the informality of a Highpoint style restaurant. Another problem for me was that the rooms were never serviced as thoroughly as I would have liked.(I am a very clean and tidy person and this may not irritate most of you)If i bring sand in from the beach, I dont wish to have it as a permanent fixture in my room and other than making the beds didnt feel the cleaning staff did much else most days. I had to ask reception for toilet paper a few times as they didnt refresh supplies.Get the picture? Perhaps I expect too much!
So, food and souless rooms aside it is still a lovely old building but i feel the 'refurbishment' has done it no justice, the hotel is missing its former charm and the dining experience is anything but the pleasure it should be. Unfortunately we shall be looking for somewhere else to stay when next in Cornwall which is a huge shame as we have very fond memories there.

  • Stayed: March 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank jubuLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2008

This was a surprise trip for my birthday, so I was thrilled when we drew up in the car to the utterly magnificent setting of the Pollurian. The location really cannot be faulted.
We were on the Dinner / B&B deal, so eat in the hotel every night. Hotel main restaurant served us terrific food - generously sized portions and good menu selection which changed totally every day.
What made us laugh was the waiter service - this is not really a complaint, because at times it was really funny! The waiters were almost uniformally foreign, and reminiscent of Manuel from Fawlty Towers. They seemed genuinely frightened of the guests - hands trembling and incredibly subservient. Like a lot of restaurants nowadays the waiters seemed bemused by the table numbers, so food was constantly going to the wrong table (how hard can it be to take the right food to the correct table??) The highlight of the holiday was seeing one fully ladened waiter almost flattened by his colleague coming out of the kitchen door - he managed miraculously to not drop a single item of food - we almost applauded. By the third night my wife and I were laughing so much it actually made the holiday!
The hotel is currently going through some major renovations to the health suite which is being refurbished from it rather tatty 80's look right up to date.
We had a cracking time at the Pollurian - very entertaining.

  • Stayed: February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank nogginthenog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2008

  • Stayed: August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank Bonneyblythe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Mullion
0.5 mi away
Mullion Cove Hotel
Mullion Cove Hotel
#1 of 2 in Mullion
602 reviews
7.9 mi away
Budock Vean Hotel
Budock Vean Hotel
#1 of 2 in Mawnan Smith
691 reviews
12.5 mi away
The Greenbank Hotel
The Greenbank Hotel
#2 of 24 in Falmouth
1,164 reviews
Show Prices
Show Prices
Show Prices
15.4 mi away
Carbis Bay Hotel & Estate
6.9 mi away
The Bay Hotel
The Bay Hotel
#1 of 1 in Coverack
214 reviews
16.0 mi away
Tregenna Castle Resort
Tregenna Castle Resort
#10 of 20 in St Ives
2,694 reviews
Show Prices
Show Prices
Show Prices

Been to Polurrian Bay Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Polurrian Bay Hotel

Address: Polurrian Road, Mullion TR12 7EN, England
Region: United Kingdom > England > Cornwall > Mullion
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mullion
Price Range: £94 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Polurrian Bay Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Perched on the cliffs amongst 12 acres of gardens, this quintessential luxury family seaside hotel offers stunning views across Mounts Bay and the Atlantic Ocean beyond. All of the public rooms have a sunny, welcoming feel, whilst bedrooms feature fluffy towels, super comfy beds and spectacular views. You will find an array of child friendly facilities including a complimentary Ofsted registered crèche for younger children and the Blue Room for the over eights. The restaurant features unpretentious dishes prepared with the finest seasonal and locally-sourced ingredients. There is a comprehensive range of facilities and activities on offer from the sanctuary of the Purity SPA to the newly resurfaced tennis court and the refurbished indoor swimming pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, Ebookers, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Polurrian Bay Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Polurrian Hotel Mullion
Polurrian Bay Hotel Mullion, Cornwall

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing