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Burrells Beachside Properties
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Reviews (17)
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Reviewed 30 March 2011

I would not reccommend this unproffessional company. Having recieved conformation booking, email and telephone, I was later informed that our booking was cancelled in favour of a regular guest. Thanks alot.

  • Stayed: March 2011, travelled with family
    • Service
11  Thank leonieaparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burrellsam, Owner at Burrells Beachside Properties, responded to this reviewResponded 11 April 2011

We received an email enquiry from the above reviewer regarding availability for the easter holidays, a reply was sent informing her that we had one vacancy remaining and the price.We soon after received a telephone call from her, on our mobile whilst out of the office, asking to book the property & make a payment by card but to try and prevent this kind of situation this is not our standard practice until we are certain there is availability, so the customer was informed that on our return to the office we would call her back and confirm the booking.
Unfortunately on returning to the office, in that days post, we received a completed booking form and cheque for the property from a repeat cutomer so were no longer able to accomodate the reviewer as we were fully booked. It was only a matter of hours between offering the property & informing the customer it was no longer available, no payment was taken,no booking form was completed or definate confirmation given & contact details for alternative accomodation in the area was offered. We would like to apologise again as we have done previously for the disappointment caused.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2010

We have just returned from a week away in Beautiful Perranporth in Cornwall and I am missing it already! We decided to take a holiday together with family so thought we would have a big house all together. We had seen Burrells Holidays advertised every time we have been down there before so thought we would go with them. We booked Perran House, a 4 bedroomed house really close to the beach with conservatory BBQ area etc.. booking was easy, communication was easy and the owners are lovely friendly people so as a company they are fantastic to deal with. On arrival we were greeted personally (although we had arrived earlier than planned) and shown around the house . It did come as a little bit of a shock that we had to pay for electic by key meter on top of the weekly hire of the house which was almost £900! but then I hadn't asked before hand to clarify either way but had (wrongly ) assumed all would be included so couldn't really moan. We were wished a lovely holiday and proceeded to unpack and put away as you do.. I went to make a cup of coffee and realised that all the cups were dirty! so had to wash them and then discovered that the rest of the cupboards also came filled with dirty contents ( which realisticly says more about the people who had stayed there the week before that the holiday company!..why on earth would you put dirty things in a cupboard??) Being ocd when it comes to cleanliness at the best of times I spent the next 2 hours cleaning, but on the bright side we had checked in early so didn't really matter so much..once done its done! we looked around to see where everything was to find that there was no washing machine! again for the price of the property hire I would think that would be something most people would expect to see included! I did contact him to ask why there wasn't one there and he told me that there was a laundrette 2 minutes away which there was (although it would seem that with the same telephone number as the holiday company shown in the laundrette it was of course not in ther interest to provide one in the property..already knowing you will be paying out again to wash your clothes at the laundrette..why would they!) so this was a little bit of a sore point. but he apologised for the lack of cleanliness and was genuinely surprised that the cleaners hadn't picked up on it Anyway the views from the living room and bedrooms soon eased the sting and we decided to stop moaning and get on with it! The beds felt like they were filled with bricks although soon fixed the problem with putting a couple of duvets over the mattress just to pad it out (didn't think of that til the 3rd night though so very tired by then! hence the rating on the sleep quality. Other than the sore points of the couple of hidden extras...electric and washing and the odd couple of bits and peices I loved the house and we are very much looking forward to staying there again soon. Burrells Holidays as a company are personal as well as proffessional, down to earth and very easy to deal with. A good choice of properties to choose from and we would recommend.

  • Stayed: September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank tracethereader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 January 2011

Thankyou for your honest and fair review of our accomodation as we believe this is important to allow us to continually try and improve our business in the areas our guests find important. I wanted to reply to let you know we had taken the points you'd mentioned and tried to improve them, we have installed a washing machine in Perran House, ( Burrell House already has one) and we are in the process of replacing the mattresses where needed in all our accomodation. With regard to the dirty cups in the cupboard all I can say is that we do train our cleaning staff to check things such as these but unfortunately this does not always happen but you point has been noted! However if the previous guests had either washed them correctly or left them on the sink where we would have washed them this mistake could have been avoided. I'm very glad you enjoyed your stay overall and hope you will visit us again as you mentioned to benefit from the improvements..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC