We stayed at the Driftwood Spars for 5 nights in August. The location is excellent, just a short stroll from the beach which is lovely. The hotel itself, however, was a big letdown. For starters my family room turned out to be over the road from the hotel, hidden behind the back yard of a small brewery. The room was basic, damp, and uncomfortable. The shower was either too hot or too cold with wild temperature fluctuations that either gave you a shock or actually hurt you - not nice. We went into the restaurant for breakfast on Day 1, ordered our food and then waited over 45 minutes for the food. Even my son's toast took this long - the waitresses seemed so embarrassed that they refused to catch my eye; so I had to get up and go and find one to ask where our food was. On subsequent days the food was quicker to arrive, but was very very ordinary, more like a roadside cafe than a hotel. Eggs were overdone, tomato underdone, bacon a bit saggy etc, and the waitresses, who seemed to change every day, were sullen, uncommunicative and unhelpful. After we left the hotel to drive home, I realised that I had left our coats hanging on the back of our bedroom door, so I called the hotel to ask if they had found them, and if they could post them to us; the response I got was like a training video for 'how not to treat your customers'. The lady I spoke to (who I will not name) said "oh, I don't believe it, this is a real hassle for us you know, I'm not having a go or anything, but I can't understand why people don't check their rooms before they leave. Have you any idea how many people leave things behind? (I didn't). You'll have to pay for this (of course), I'll have to pack your things up and go to the Post Office (I know, I'm sorry, I didn't mean to be so stupid)" and so she went on, giving me a good ticking off. And this was the same person who had taken my money 2 hours earlier - it really was a masterclass in how to guarantee that someone will never come back to your hotel and will tell everybody he meets never to go there either - great technique. Even without this unpleasant episode I would have written a similar review - I would never recommend a hotel where the staff are not pleased to see you and the attitude of all the staff I met (and there were plenty of them) was to avoid eye contact, avoid speaking, and not to really care if you are having a nice time.
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- Also Known As:
- The Driftwood Spars Hotel St Agnes
- The Driftwood Spars B & B St Agnes, Cornwall