We stayed 5 nights for our babymoon - rooms were modern, our view from the balcony was terrible! I would have expected that given our length of stay, we would not be put into a room which overlooked the back of the main building meaning we saw nothing but weeds in the typical English summer. In addition, we could hear vividly every little step from the room above us rendering no deep sleep for 5 nights.. !!
Service was average throughout the stay.. we had to throw the towels entirely into the bathtub to get it washed after 2 days (ie it wont be washed if half in tub and other half hanging over the bathtub; facewash x2 was not renewed; tea bags wasn't replenished entirely (no peppermint tea after day 2); no waiting for a response after knocking on the door and cleaner would storm in (happened twice on 2 separate days) pool was small for the number of people wanting to use it especially if an water aerobic class is taking place (not for guests but separate membership!) giving only 2 lanes for 8 customers waiting to use the lanes.. gym was small and stuffy; dinner at the restaurant was lovely until the Cornwall dessert which we were told by the waitress was bread and butter pudding turned out to be sponge saturated in an acidic fruit compote (terrible for a pregnant women with heartburn)!! We left the dessert untouched and explained why when asked by the new waiter but received no compensation... complete waste of £7.50! At breakfast, we asked if we could sit in a table of four instead of 2 as it was 10mins to end of breakfast and place was relatively empty with many guest finishing up but were told that we could not as more guests were expected to arrive.. true as it was but another waitress gave the same table we requested to a business couple 2 mins after we sat at the little table - inconsistent service!!
Overall, the basics of quality service and delivery really was not there and therefore the little things mentioned above which individually was immaterial made the entire cumulative experience very disappointing.
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
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- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell