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“Fantastic hotel, can't fault it!”

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The Cornwall Hotel, Spa & Estate
Ranked #4 of 9 Hotels in St Austell
Certificate of Excellence
Reviewed 29 September 2012

Booked a luxury Woodland Room for 2 nights for our wedding anniversary. Gorgeous room, huge comfy bed. Everywhere spotless, lovely view across the grounds. Food quite expensive but absolutely worth it, restaurants, bar and terrace beautifully decorated with lovely atmosphere. Definitely stay in and eat in the Brasserie or Restaurant, you won't find better food anywhere.

Had a couple of treatments while husband went off to play golf (choice of 3 golf courses within few minutes drive to keep him happy). Had amazing massage and pedicure. Great base in the heart of Cornwall, but no need to leave the hotel if you don't want to! Go for a stroll around the grounds, have a swim in the infinity pool, use the steam room, sauna, jacuzzi and gym, eat wonderful food, have some treatments, read a book on the balcony, sit in the bar and play board games, total therapy for body and mind.

The Eden Project and The Lost Gardens of Heligan are very close and thoroughly recommended if you insist on getting out for the day. Charlestown is a tiny place but worth a visit, totally unspoilt and charming. Fowey and Padstow both lovely but don't bother going into St Austell, unless you desperately need to go to Asda or Tk Maxx! It's got all the shops you need but definitely not picturesque.

Staff always helpful and friendly, they all seem to love the place and their jobs, can't blame them! Cannot wait to go again - booked for Valentines Day as soon as we got home. Real retreat for special occasions or just need to chill and be spoilt.

Just make sure you book your meals and treatments in advance to avoid disappointment. When you're wandering around the place seems very quiet and tranquil, but you'd be amazed how many people are in the restaurants. Even when they're full they aren't noisy if you're looking for a romantic meal. Can be cheaper to book a room only, and pay for meals separately, depending on deals available, make sure you check this out carefully.

Room Tip: Upgraded to luxury room, this gives you a fridge and clear view across the grounds, otherwise all Wo...
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  • Stayed: September 2012, travelled as a couple
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Thank Caroline594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,671 - 1,677 of 2,078 reviews

Reviewed 27 September 2012

We just spent two nights here and we look forward to returning in the future. The hotel is bright and clean and all the staff are cheerful and very helpful. A small problem with our room became an insignificance as it was fixed immediately. It was great having a fridge and fresh milk available for the room. The six-foot bed was very comfortable.

We ate in the brasserie on both nights. The food was good and the mushroom gnocchi was delicious! However, the staff ought to have been able to sample everything on the menu so that they can recommend dishes with authority. Having read other reviews, we did not have any problems with the breakfast i.e. no delays with delivering tea and toast etc. The breakfast buffet had plenty of choices and was all very tempting. Try the figs... they are super.

We loved the swimming pool with its beautiful view and enjoyed the whirlpool, steamroom, sauna etc.

The location is convenient for lots of local attractions, beaches etc. Wouldn't hesitate to recommend this hotel and can't wait to go back.

Room Tip: Second-floor luxury double had good view but was quite warm.
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  • Stayed: September 2012, travelled as a couple
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Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

Visited the Clearing Spa to have some treatments.

Pool is nice, good temperature, with great views but obscured by lime scale on windows. Reminded me of our local run-down council pool. They need to get some hydrophobic glass polish.

Only 8 loungers on poolside so i couldnt read my book as all had towels laid on them. Two loungers make size of kingsize bed, its a shame, if they had standard size loungers more people could enjoy the space. Need reading light by the six loungers in the corner. The pool side is very wet and slippery so be careful. No children under 12 allowed in pool-temperature whirlpool or sauna / steam room.

Only water point is in gym past reception. Surely for health and safety there should be a water point by the sauna?

Asked to wait upstairs for treatment. No one around. Sat at nail bar opposite a towel with nail clippings on it. Yuk!

Treatments were fine. Nothing notable. Friendly efficient staff.

Relaxation room is a bit of a joke. Dark colours, not warm enough to be comfortable. Loungers face towards bright down-lights on opposite side of room which blind you if you try to lie down and there is no light on your side of the room making it impossible to read without perching on the foot end of the lounger.

It's a shame I can't be more positive about this place. The architecture and paint work lends itself to be a fantastic place but the management do not seem to apply any attention to detail.

  • Stayed: September 2012, travelled solo
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1  Thank HolidayfunABC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

My wife and i stayed for 2 days on one of their late summer deals.We booked one of the woodland rooms which i thought were tastefully decorated and a good size.The downside was the balcony wich was'nt very private because of the open wooden slats that ran ajacent to each room, also would the gardeners please cut down the thorny brambles which block the view of the grounds.That aside,we found the hotel very pleasant and the pool sauna and steam rooms were very nice.The arberetum restaurant and bar had nice decor and the included meal was excellant,the breakfast in the upstairs restaurant was freshly cooked and there was plenty of choice.The staff at breakfast time were very helpful and freindly.We thoroughly enjoyed our time and would stay again if ever we go back to Cornwall.

  • Stayed: September 2012, travelled as a couple
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Thank david d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

I booked into the Cornwall Hotel and spa for a relaxing weekend break for one. The room I got was on the 4th floor. Sadly the lift stops at the 2nd floor so would have had to struggle with my bags etc if it wasn't for a member of staff coming to my rescue. The room was Huge and gorgeous. I had a great view and the bath and shower were amazing!!! Agree the tv stutters and crackles a bit but the internet was working fine and was speedy. The food at the hotel was ymmy and the service I experienced was fabulous. The prices are a bit steep though...I had a starter basically smoked haddock on toast and a steak with one glass of wine and water and it was £43 quid!! I didnt have breakfast included in my room rate which was £108 per night single person. The breakfast was fabulous but was an additional £12.95. The spa was lovely and quiet the first day but sadly screaming brats ruined the tranquility the second day. Also the prices are steep. £40 for a mini facial lasting 30mins which sadly due to the staff double booking and cocking up my booking I didnt get to have....I also felt they werent very apologetic considering i was there for a spa break!!!! I ended up going to the habour spa in St Ives which was fab. The receptionist on the sunday was a bit Grumpy and looked thoroughly cheesed off but that might just be a bad day....Enjoyed my stay....not sure if I would return though the jury is still out....

Room Tip: Stay on the 2nd floor if you have lots of luggage...book treatments early and double check!!!
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  • Stayed: September 2012, travelled solo
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1  Thank Speaks32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

The highlight of our visit was the massage, Paula was excellent. However the environment was both airless and hot. Along with the welcome the lunch was average with the sweet disappointing. To have our lunch we had to get dressed and walk on a muddy wet path in the rain to a restaurant area and reverse the process afterwards. This needs to be changed to make a truly relaxing day.

The only reason I would return would be to have the massage, but would not travel for the rest of the experience.

Stayed: September 2012, travelled with friends
Thank W M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

Stayed here with my husband for four nights last week. Very good deal for B&B and two evening meals in Aboretum. The hotel buildings and facilites are great. The Woodland rooms are lovely. Huge comfortable beds, good bathrooms, lovely views, big balcony.....fabulous. The main house has been beautifully updated. The spa is fantastic (good treatments and pool). Now for the downside! We couldn't quite put our finger on it to start with....but we reckon it is a lack of leadership. There did not appear to be anyone in charge in the whole time we were there. The restaurant food is lovely (but definitely not fine dining) the service in the restaurant is very hit and miss. Staff are delightful but badly trained and inexperienced (I can say this from my 15 years experience in the hospitality business). Breakfast is ok, hot food from a buffet (which is a bit of a shame) and some food ordered from the kitchen. They seemed unable to make decent toast! Again a bit hit and miss. One morning we waited 20 minutes for porridge!! On the Sunday all the room service trays, bottles and glasses were left in the corridors ALL day. I called reception to let them know and was informed that the porter had rung in sick and she had assumed that someone had removed them. The housekeeping staff walked past them all day. Says it all really! We spoke to a number of guests who felt the same way we did, so not just us being picky! This hotel could be truly lovely but it has a fair way to go!

Room Tip: Definitely go for a Woodland Room on the 2nd floor.
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  • Stayed: September 2012, travelled as a couple
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Thank Mowys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cornwall Hotel, Spa & Estate

Address: Pentewan Road | Tregorrick, St Austell PL26 7AB, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in St Austell
#2 Romantic Hotel in St Austell
Price Range: £78 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cornwall Hotel, Spa & Estate 4*
Number of rooms: 65
Official Description (provided by the hotel):
Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more   less 
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Also Known As:
The Cornwall Hotel, Spa & Estate St Austell

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