My partner and I stayed here for 2 nights recently. We booked a luxury woodland room (218). We arrived quite late on the first night, ordering room service and relaxing on the balcony. The room service menu at 10pm was rather limited, though expected as it was late.
I have only a few comments on areas that I feel could be improved. This isn't to moan at all, but I think its useful to know about. The rooms are very warm, sometimes bordering on uncomfortable. We called reception to find out how to turn the heating down and were told there is a thermostat on the wall. We couldn't find it so had to keep the fan on all night which as quite noisy but bearable.
The lighting is quite poor in the rooms. You have to rely on lamps in the rooms, which in one respect is lovely and relaxing and not too bright, but at the same time I found it difficult to get ready properly later on. There is no light on the balcony too which is a shame and would have been lovely to sit out and read. If the hotel considered adding this at a later dat i think it would be lovely!
It also seems that the lift only goes up so far. We were on the 2nd floor, and the lift supposedly takes you to the 2nd floor, but we still had to carry bags up 2 flights of stairs. It may just be that we didn't find the other lift and kept forgetting to ask, but it maybe worth double checking first if you have difficulty with the stairs.
Having said this above, for me, the positives by far outweighed any negatives in this hotel!
The room was really nicely decorated with a very comfy bed! Tea and coffee facilities were included and the bathroom was lovely! The Shower was fab!
The staff were friendly, and we found Charlotte who we met a few times in the Park Terrace was extremely friendly to us and lovely to chat to. All staff were very approachable and happy to explain anything at all/help were needed.
The food is lovely - lite bites are limited in the day. We struggled to find some nuts or crisps to keep us going, so kept resorting to sandwiches (which were lovely so no complaints). The cost of the food was typical hotel prices and not extortionate by any means. The breakfast in the Acorns was great and included a lovely selection. There was a buffet style breakfast but you could also order extras like porridge, haddock, smoked salmon etc which were included in the room rate from what I could see. We ate in the Arboretum for dinner as part of the package we took, which was lovely and again friendly and non-intrusive service.
The hotel has a lovely gym and pool area. There is a whirlpool and outdoor terrace. The juice bar is a great addition too.
The grounds of the hotel are nice for a wander around. The woodland homes look great and I'd definitely try one of these next time.
In summary, I would thoroughly recommend this hotel. There were a few things I'd suggest improving, but nothing major. For me if the food is good and the staff are friendly with good surroundings, the rest can be "fixed". This hotel has no problems in this.
It's near to the beach, great surroundings and near the town centre. I will definitely be booking my next trip soon, and very much look forward to returning.
Thanks for a lovely weekend!
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
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- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell