My wife and I have just returned from a 2 night break in the hotel and although we booked one of the hotels package deals feel that our whole experience was not good value for money. Don't get me wrong when travelling anywhere in the world we always look for good food and high standards of cleanliness with a degree of luxury. Our room was excellent and kept meticulously clean, I suppose the one complaint I would have is the lack of air conditioning which resulted in quite stifling nights which was offset slightly by the availability of a noisy desk fan. We ate in the acorns restaurant both evenings and apart from a slight mix up night one as my wife has special dietary requirements the food was good however the menu did not change on night two so choice was restricted. Our waitress despite being new (her words not ours) made up any shortfalls in excellent interpersonal skills which helps in all industries. Breakfast in Acorns was a bit manic as the hotel seemed pretty full but improved dramatically when breakfasting in the main restaurant where things seemed a little more organised and leisurely.
This was not a bad experience and on a different time or date may well have hit all of the right spots for us. I'm going to put this down to one of those things and would certainly consider staying again if deciding to venture this far again for a short break.
We had a couple of niggling issues all of which we're dealt with in a timely and professionally manner.
One tip I'm going to offer as I feel this potentially could affect all visitors, please put a "Hot water" notice above the bath tap it was extremely hot when used which could cause issues especially younger children.
Keep working at it as overall this was a nice break and continue with training of you younger staff and I'm sure all will work out fine. Good luck!
- Official Description (provided by the hotel):
- A stunning four-star hotel, woodland homes to buy or rent and a luxurious spa set in 43 acres of glorious Victorian parkland – The Cornwall Hotel, Spa & Estate is a true haven, within touching distance of many of the county’s most popular beaches and attractions. ... more less
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- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell