My husband and I first stayed here the year the hotel opened and were keen to return again. Whilst we enjoyed our stay this hotel needs someone to take a grip of it and pull it back up to standard; and what makes it worse is that from the comments on trip adviser the issues have been going on for at least a couple of months:
Main Restaurant: food was okay but not outstanding. Overhearing other diners the same evening they were also of the same opinion. The young waiting staff, who were polite, were obviously inexperienced, with several 'sorrys' as one young gentleman struggled to put dinner plates down on the table. In this kind of restaurant I don't feel it's appropriate to be addressed as 'did you guys enjoy...' The bar is limited and I was met with a blank face when I asked for a Stones ginger wine and did I mean ginger beer?! It felt like we were in a training restaurant. Menu introduction has an error in it and refers to new signature menus in the Spring - which Spring? This Spring just gone or 2015?! The tables are also showing signs of wear. In the more casual Acorns restaurant where breakfast is now served the waiting staff were far more skilled and experienced.
Room: Be careful to state which type of room you would like. On our first stay we were in one of the new woodland rooms. On this most recent visit we were initially given 103 - Maud Smith, which is in the main house. This room is pokey to say the least and is directly above the public rooms downstairs. We asked for a change and were originally told we couldn't move as the hotel was full. We were that disappointed that my husband went to reception to say that because we were unhappy we would stay the one night but wished to cancel the second. At that point they managed to juggle things and gave us a woodland room.
In the woodland room the outside balcony glass panes have the early stages of moss on them and need a clean. In the bathroom the plastic strip on the shower glass was dirty. After the first night the complimentary drinks and biscuits hadn't been replenished and I had to call down to reception to ask for milk. Having been asked whether I wanted fresh or carton milk I opted for cartons, only to have someone bring fresh milk in a jug.
This hotel commands quite a price and needs to reflect this in its standards. It is in a lovely setting it just really needs someone to pull it back up to its former glory.
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
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- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell