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“Wonderful”

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The Cornwall Hotel, Spa & Estate
Ranked #5 of 9 Hotels in St Austell
Certificate of Excellence
Reviewed 3 August 2014

This was the best holiday ever so far the swimming pool was lovely but time should have been a bit longer time in the acorns restaurant was lovely and the service was good and a smile on they faces

Room Tip: Chose a room at ground floor not the top
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  • Stayed: August 2014, travelled with family
    • Value
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    • Service
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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982 - 988 of 2,137 reviews

Reviewed 2 August 2014

We visited for three days in July. The web and photograph's don't do it justice. It is a lovely place. From the moment we stepped through the door we were made to feel both welcome and valued. I can't agree with a previous reviewer who said they found the reception staff cold. We met several and found them very helpful; as were all the staff, though I would agree some are little inexperienced, We chose this hotel because it was close to the Eden project which it was. They were also able to assist with discounts on tickets.

Our room was lovely, spacious and well decorated with quality furniture and fittings. It had a large and very comfortable bed (always of primary importance in my book). We also had really lovely balcony which was lovely to sit out on for morning cuppa or in the evening or indeed anytime.

Breakfast was pleasant but I have had better elsewhere. I did however enjoy the smoked haddock I had more so than the sausages that were browned only on one side. The staff were all friendly and cheery on a morning which is always good. Although I would say that the size did mean that there was a bit of a crush and it got a little over busy and full at peak times. This venue doubles as a bistro too but we didn't eat here. We did eat in the restaurant and that was good, although I thought the drinks were a little on the steep side and the service a bit slow. Our food was overall very good with the exception of my lamb which was not the best quality being a tad too fatty and lacking in flavour. The waitress also advised that we would probably need a side order but we didn't. My husband had a rib eye steak which he thoroughly enjoyed marvelling that the chef had managed to cook it well done as specified. We spent the time at dinner enjoying the food and the view watching rabbits playing on the lawn. After dinner we retired to the bar and outside patio area. Both very pleasant locations.

The pool area is indeed lovely with doors that open to let in the sun and air and give a feeling of being outdoors. The garden area in which the spa and the pool sit are a nice spot and you do feel like you are in the secret garden advertised. There are also sun beds and loungers around the pool and in the garden area so you can 'sunbathe' when the weather allows. The only two criticisms from me is that the pool is very shallow at 1.3m (which seems to be a trend in new hotels). Also to get to the spa from the main hotel is a bit of trek along corridors to an outside walkway which although quite short is a bit exposed when it rains. This and the slow service in the restaurants are the only reason I have not scored this excellent.

Whilst St Austell itself didn't really engage us, there are some quaint, village beaches and coves nearby. We also came across a couple of lovely pubs and restaurants. See my review of The Austell.

Would be return - most definitely yes we would.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank intrepidtravellerx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

Stayed at The Cornwall for two nights in July and very much enjoyed it.

Comments about the lack of aircon are well founded but it's rarely as hot in the UK as it has been recently, so probably not a problem for most of the year.

The room (in the main building) was very nice, if a little compact. The pillows were a bit soft but otherwise no complaints about the clean, comfortable and well decorated room.

Breakfast was ok, although if you didn't fancy the hot buffet there wasn't loads of choice. The bar/patio area was lovely, good range of drinks and nice waiting staff.

The spa was lovely, we swam everyday and enjoyed the sunny terrace just outside the pool area. There are a few kids/families but it never felt like they'd taken it over.

The surrounding area has plenty to see and do, some nice beaches and several cute little fishing villages. The nicest beach we found was Pentewan, the end furthest away from the massive campsite is quieter and there's a nice pub with a beer garden in the village just a few minutes from the beach. On balance, North Cornwall is probably nicer but if we were to return to the St Austell area we'd stay at The Cornwall again, though we'd maybe try and stay in a bigger room with a balcony.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

We stayed here recently in one of the 3 bedroom "dog friendly" cabins in the grounds (not all are dog friendly). This was an additional holiday for family on the basis I could carry on working via the web from the cabin during the day and we could self cater and the dog was not in kennels for once. That was the theory. Reviews looked good and from the web photo the hotel looked "OK" but not really a factor in the decision (access to the beach and taking the dog) so we took the six hour drive.

The hotel grounds and hotel itself were a pleasant surprise, it was new clean and modern and could easily have passed for a boutique five star and set in some beautiful grounds - we did the family treasure trail around the estate and you need to see it in this context. The spa was small but equally "new" and modern. The cabin itself was even better feeling more like a modern hotel suite fully equipped with a great set of welcome amenities on arrival.

As a result we found ourselves in the hotel for breakfast and dinner and the family at one of the many beaches within 20 minute drives (our drive was a little longer due to the dog friendly requirement - the nearest beach is five mins away) for most of the day. We also used the spa pool which was extremely family friendly (so probably not so couples friendly at those same times) and a good gym, sauna, steam room etc. We did not have any treatments.

Food was great (easily five stars downstairs) and staff were extremely friendly and we even ended up carting food and drinks prepared in the hotel back to the room (no room service but no one objected when we walked out with trays). There is a restaurant downstairs that provides five star al a carte food with a more casual affair upstairs and we even mixed and matched both while eating on the terrace. Due to full buffet breakfasts and 4 course dinners this made for a more expensive trip but that was our choice and definitely worth it - the food was always well prepared.

So why not five stars ? Well unfortunately the majority of the staff, like the hotel, felt very new. The most common answer to any question ranging from "can I walk to the beach" to "can I have a wine cooler for this bottle" was "I don't know" and no real initiative to go find out unless pushed. It almost became comical at some points and irritating at others and affected everything from bookings to food orders. After 4-5 days we found 1-2 who were great and were faultless but this was the exception. I think the team need a little more training and management as the service is obviously a key factor for any hotel - we learned to manage it ourselves by picking who we grabbed for any particular service and on the odd occasion we did have to correct an order or they got it wildly wrong they corrected it and "did the right thing" by us on the bill.

So - great location, food, hotel facilities, look and feel and some great staff. With a little stronger management and perhaps some time around the service it should be possible to push this hotel to five stars. We would use again for the specific purpose mentioned above but not as our single main holiday until it is a little more seasoned.

Room Tip: If you want space go for a cabin as best of both worlds with full access to hotel amenities.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank MRBOABB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

Very nice hotel set in lovley grounds five hundred yards from St Austell town centre.the staff are very friendly albeit most are very young and sometimes lack in experience, We found the reception staff a bit cold though which is a shame as they are supposed to be the face of the hotel.If you want a quiet relaxing break do not book this hotel, dogs and young children are welcome which we found supprising for a spa hotel, when you are relaxing by the pool the last thing you want is screeming kids or addalecents dive bombing into the pool.The other main concern is there is no air con in any of the hotel rooms this is a huge problem noted by every one we spoke to including the staff, the rooms and corridors are swelteringly hot and the only releif you are given is a small fan.If you are into your taining cardio equipment is fine however free weights and machines are not, max dumb bells 22kg and limited machines.despit these things i would still rate the hotel v good, the food was excellent in the Arboretum restaurant along with the service. We enjoyed our stay however we would not return while they still allow children and dogs.

Room Tip: Room 138 is reserved for dogs and ask for upper level as you will be kept awake by people upstairs i...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

I stayed at this hotel last weekend. The weather was perfect and drinking reasonably priced Pimms on the terrace was fab!
The room was comfortable, breakfast and dinner (both vegetarian) were lovely and I wouldn't hesitate to stay there again.
I would also recommend Tiffany the beauty therapist - the massage was outstanding!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank CharlotteThomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

The place is beautifully set out and the pool and gym excellent
However this has the feel of a new hotel that hasnt quite managed to complete the little extras or the finishing touches
Food was good bar food but not haute cuisine and staring at the chip fryer not ideal and definitely overpriced
waitresses were delightfully helpful however
For the cost the simple extras are missing: I forgot my toothbrush and no spare with concierge and advised Asda is a mile down the road!!
No air conditioning in room and a few other things
if i owned this place and had spent that money i would be wanting to get more of the simple things right.
this is 4 star accomodation but could be 5 star with attention to detail

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cornwall Hotel, Spa & Estate

Address: Pentewan Road | Tregorrick, St Austell PL26 7AB, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in St Austell
#2 Romantic Hotel in St Austell
Price Range: £73 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cornwall Hotel, Spa & Estate 4*
Number of rooms: 65
Official Description (provided by the hotel):
Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more   less 
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Also Known As:
The Cornwall Hotel, Spa & Estate St Austell

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