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“Disappointed”

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Boscundle Manor Hotel Restaurant and Spa
Ranked #6 of 9 Hotels in St Austell
Certificate of Excellence
Reviewed 5 August 2014

Location is a positive, walking distance to the Eden Project, took us about 40mins and there is a discount on the entry fee if you walk or go by a bike. It is also a short drive to Lost Gardens of Heligan. There is also a pub 5 minutes walk where you can get a decent pub meal.
Unfortunately the hotel did not live up to expectations after reading some of the reviews on this site. At breakfast, we constantly had to ask for either cutlery, cups for our tea and on the first morning they got our order wrong. On two occasions we did not have hot water for a shower and I did tell the receptionist on the first occasion and he told me that maintenance will deal with it. No one from the hotel gave us any feedback or an apology, second time it was on the morning we checked out. I did mention this to the receptionist and got an apology only after forcing my point.
The room we stayed in need a big update and although the bathroom and bed sheets were clean, other parts of the room were rather grubby.

Stayed: August 2014, travelled as a couple
2  Thank DanPT2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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246 - 252 of 666 reviews

Reviewed 1 August 2014

We have just returned from a lovely weekend spent at this hotel. The location is perfect, an ideal base to explore the local area. The hotel itself is excellent with well fitted bedrooms & great indoor pool & hot tub. We really enjoyed the food in the hotel's exquisite restaurant & I can thoroughly recommend the starter of scallops, the best I have ever tasted. All the staff are very welcoming & provide a first class customer service. Tea & cake on arrival are also a lovely touch.
This was our second stay & we look forward to returning soon.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank MandDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

We stayed at Boscundle just before Xmas and again in January, Amazing food, rooms,and hottub, especially on a frosty winters evening.The staff were all very friendly and very efficientand I think the chef had won a prestigous award in the south west.Everything about Boscundle Manor is to be recommended, especially if travelling as acouple on aromantic break.

Room Tip: all of the rooms are very individual in decor and ambience
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  • Stayed: January 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

In January I treated by partner to his 40th Birthday with a stay at Boscundle Manor. We were so impressed to discover on arrival they had left a specially made birthday wish to him. Also we had got a free upgrade. The room was gorgeous, amazing shower! And the outside hot tub was lush. The service was brilliant too. Thanks Boscundle for the wonderful memories, Cherry

  • Stayed: January 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cherry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

Peaceful hotel in a beautiful setting. Very nice, spacious room although a couple of minor snags in the bathroom (mirror light not working and one shower head broken). However these are easily fixed. The duty manager was excellent and provided friendly and attentive service throughout our visit. Food was outstanding in the restaurant and good wine list. Breakfast was a bit slow and we waited a while for the easy things (toast and tea), however, they were very accommodating of dietary needs (gluten free) and there was a wide selection of good quality dishes to choose from. We would definately go back again!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Debzog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I stayed here for one night as part of a trip round Cornwall and it was a great little find! The food was incredible, we had the tasting menu and every one of the six courses was amazing. Top restaurant quality but in a very relaxed, intimate setting - perfect for couples!

Our room was beautiful, we stayed in the Daphne room and the freestanding bath was a great feature. The bed was super comfy and we had a nice view of the garden from the balcony.

The spa treatments weren't so good as the therapist I saw couldn't tell me anything about the products and I got the feeling she hadn't done the particular treatment I had before. However, we spent a lot of time lounging around in bathrobes so were very relaxed anyway!

  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Shelley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

We held our wedding at Boscundle Manor on 28 June and had the most wonderfuld day. Most of our guests arrived on the Friday evening and stayed until Sunday and all of them said what a wonderful time they had. The food was amazing, the flowers were just what we wanted. We must congratulate Sharon and Dave on the amazing service we and our guests recieved throughout the weekend, the staff at the hotel are amazing and nothing was too much trouble. We would highly recommend this hotel for weddings and for a lovely long weekend.

  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank valerie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boscundle Manor Hotel Restaurant and Spa

Address: Boscundle, St Austell PL25 3RL, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in St Austell
#5 Family Hotel in St Austell
#7 Business Hotel in St Austell
Price Range: £108 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Boscundle Manor Hotel Restaurant and Spa 3*
Number of rooms: 14
Official Description (provided by the hotel):
Located just one mile from Cornwall's famous Eden project and set in 5 acres of its own private, quiet grounds, Boscundle Manor truly is a wonderful oasis in which to relax and unwind. The first thing you notice is that the building really is as pretty as it looks in the pictures and the welcome you get from the staff right through to the complimentary pot of tea and slice of cake, puts you instantly at ease. ... more   less 
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Also Known As:
Boscundle Manor Hotel Restaurant St Austell
Boscundle Manor St Austell
Boscundle Manor Hotel Restaurant And Spa Cornwall/St Austell

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