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“Basically good but trapped in British seaside resort mode” 3 of 5 bubbles
Review of The Carlyon Bay

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The Carlyon Bay
Ranked #1 of 9 Hotels in St Austell
Certificate of Excellence
GreenLeadersSilver level
England
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Basically good but trapped in British seaside resort mode”
3 of 5 bubbles Reviewed 1 April 2012

Hotel has undergone refurbishment which has brought it up to a very good standard. Location is great with nearby beach (though the old works buildings let it down); golf course next door for those wanting it; spa area very nice too; staff helpful. However it still feels like a slightly old fashioned British seaside resort hotel - the draped curtains and green everywhere in the lounge cement that impression. Main gripes were view from the room - whilst well appointed, I paid £100 for inland view but got a massive pine tree which blocked out light and view of the utility area - would have expected better for this sort of money. Breakfast was good but was put off from trying dinner by a most unpleasant Chicken Caesar salad - mass of garlic which overpowered everything else, mass of raw mushrooms (an original addition!) to bulk it up and far too much over-ripe lettuce. Just think it needs to sharpen up a few areas before it really merits the 4 star status.

  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank EnglandFinediner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, 30 May 2012
Thank you for taking the time to leave your feedback. The recent refurbishment has been very successful and its great to hear you felt its been finished to a very good standard.
With regards to our room selections at the hotel we have several room categories available should you wish to visit us again, I would definitely recommend a sea facing room – the views are spectacular!
We have taken your comments on board and we would be grateful for the opportunity to welcome you back to The Carlyon Bay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,413 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (547)
Date | Rating
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  • English first
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English first
Bracknell, United Kingdom
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed 31 March 2012

We have stayed at the Carlyon Bay twice now, each time in low season and had a great time on each occasion.

The hotel has a great location overlooking Carlyon Bay and is within walking distance of Charlestown to the west.
The rooms are currently being redecorated and on our last visit we got a new room which was very nice, if not particularly spacious. We had no problems with noise or disturbance.

Each time we visited we took the dinner bed and breakfast option. Dinner is usually taken in the main restaurant which has a dress code (jacket and tie preferred for men, no denim). There is an alternative restaurant for casual dining (Taste), but this is closed in low season, which may explain why they weren't too bothered with me in my black jeans and shirt. The food is excellent, although choice is a little limited if you are on the fussy side. The wine list is also extensive. In our experience the staff are very friendly.

After dinner drinks are taken in the bar, often with live music.

The swimming pool and spa area are nice and clean, although there is a suspicious lack of visible price lists for treatments (at least when we went).


Overall it is a lovely hotel. It would not suit a lively younger crowd, but for a romantic break (or golf, if that is your thing) with excellent food it is perfect.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DrMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monmouth
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 28 March 2012

Recently stayed at this hotel with a group of 14 golfers (husbands and wives) and had a great time. The organiser booked directly with the hotel and got a very good deal for two nights dinner, bed and breakfast and two rounds of golf. The staff, particularly in the restaurant, were all very helpful, friendly and good at their job. Whoever does the training is to be congratulated. The menu offered a good choice of options and everyone thoroughly enjoyed the food. The whole hotel is decorated to a high standard and although our room was small it was very well appointed with good quality fittings. The sea facing rooms looked much bigger and it might be worth considering paying the extra. Golf course is a good test of golf, particularly when the wind is blowing! Sunday was rather slow, with a five hour round, but despite this we all enjoyed our away weekend. There is a cliff top walk for non golfers but the beach does not have a lot to recommend it so would not want to take my grandchildren there.

Room Tip: Think about paying extra for sea view
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  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank readheadMonmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 23 March 2012

What an amazing Hotel and Staff. From the moment we arrived the staff greeted us in such a family manner, nothing was too much trouble. This hotel has to be the best hotel with exceptional staff superb food and views that you can only dream off. The Golf course is also fantastic.

Whether it is business or pleasure this is the hotel to stay at.

Room Tip: All the rooms we amazing
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  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MMM1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, 30 May 2012
Thank you for such a fantastic review, it is always a pleasure to hear such positive feedback. Your comments with regards to our “superb staff” will be passed onto the team. Here at The Carlyon Bay Hotel we strive to provide excellent customer service and feedback is an essential part of our training.

We will look forward to welcoming you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 10 March 2012

We recently stayed here and thought the staff were very attentive and helpful. The rooms with a sea view are great when looking out in the morning while enjoying that first cuppa! The golf course is excellent and there are many places to visit in the area. Will definitely be visiting again.

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cwmbranwales
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 10 March 2012

This hotel has to be one of the best in uk. The food,cleanliness,surroundings all make this a .great place to spend a relaxed stay. We could not fault anything and the polite,efficient friendly staff omly added to the great atmosphere!.We have stayed in many hotels in this country and this has to be one,if not the best.My husband and i spent our 33rd anniversary at the hotel and would like to thank Andy, and indeed all the staff for making our stay "just perfect". We would reccommend this hotel to everyone !. Just a tiny hiccup, we were slightly dissapointed that we couldnt have our champagne that our children arranged for us with our anniversary dinner !, we didnt want to drink it in our room !. but nevertheless this didnt spoil anything with our stay at this fab hotel.

Room Tip: pay a little extra for a sea view its well worth it.
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulinecwmbranwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

Spent quite a few weekends at the Brend Hotels and the Carlyon Bay is one of the very best hotels in the SW. Superb food, very attentive staff and absolutely brilliant surroundings. Nothing to fault, absolutely first class. Will definitely make this a regular trip.

Room Tip: Even the inland facing rooms are very well appointed and excellent value.
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  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandra186254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlyon Bay

Property: The Carlyon Bay
Address: Sea Road, St Austell PL25 3RD, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in St Austell
#4 Romantic Hotel in St Austell
#4 Business Hotel in St Austell
#4 Family Hotel in St Austell
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
Reservation Options:
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay Cornwall/St Austell

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