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“Excellent location, service, food and facilities” 5 of 5 bubbles
Review of The Carlyon Bay

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The Carlyon Bay
Ranked #1 of 9 Hotels in St Austell
Certificate of Excellence
GreenLeadersSilver level
Lisburn, Northern Ireland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent location, service, food and facilities”
5 of 5 bubbles Reviewed 10 July 2012

I booked this hotel as it was on the Conde Nast Johansen website, a facility which has not let me down yet. The hotel was very nice, in a very select area of St Austell, with spectacular views both from our sea-view room, and from the dining room. The interiors were luxurious, not at all out-of-date, and will not disappoint those considering this hotel for a luxury break.

The room was nicely appointed, a good size for two adults, although it felt a little cramped for two adults and two children in a cot and further collapsing bed. Nevertheless, were delighted to have the opportunity to have our two children in the room with us, an option that is too-frequently unavailable for our rather cynical sensibilities, and we were very pleased with the room. The satellite TV channels were very generous, better than any UK or Irish hotel that I have stayed in, but no "pay-per-view" type provision was available, although we didn't miss it given the range of channels provided. We also brought portable DVD players, invaluable with children, and easily connected to the room television.

Breakfast was included and was of a high standard. It was generally a buffet service, although table service was available for those who required it. The continental selection was perhaps a little limited, but breakfast in general was more than adequate for us and I would imagine for most uk and irish visitors. A massive plus point for me was the large coffee pot provided "for one"!

We paid for dinner for every night of our stay, which was a very minor additional cost, but which was unbelievable value for money. For less than 7% of the price of our week long stay, we received a 4 course meal for 2 adults and 2 children, selected from a menu of approximately 4 starter items, 4 main items, 5 or 6 desert choices, tea and coffee, and also an additional small aperitif type course. Further choices were available for a supplement, and the menu changed from day to day. We thought the food to be of the highest standard, the dinner service to be excellent, and could not fault it in any way. Even those who thought they probably wouldn't dine in the hotel each night should still consider paying the extra, and would probably find themselves dining in the hotel religiously anyway. There was a dress code for dinner, which was perhaps a little more relaxed than initially apparent, although I couldn't be my usual totally scruffy self.

Those with children might prefer to go during holiday periods as our children were nearly alone in running wild in the dining room, sorry! However, their portable DVD players meant that they were manageable and hopefully didn't disturb other diners too much!

In summary, an excellent hotel, those wishing for luxury will not be disappointed, but with a wide selection of excellent facilities.

Room Tip: Ask for sea views, the other rooms are very good, but the views are spectacular. And add dinner to y...
See more room tips
  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,413 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (547)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Swedish first
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English first
London, United Kingdom
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 7 July 2012

I stayed here recently for just one night. I had tried to book a single sea view but was upgraded to a double. The room was lovely, clean, massive(!!) bed, nice bathroom and all amenities you would expect. The staff were very friendly.
The view over St austell bay is spectacular and I could lie in bed and see/hear the sea. Very special!
The pool has recently been modernised and is nice. They open it up to non-residents so it was quite busy though.
Breakfast was good.
All in all a lovely stay. I have stayed in the Saunton Sands hotel and this beat it hands down!

  • Stayed June 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kittyh1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pembrokeshire
1 review
5 of 5 bubbles Reviewed 4 July 2012

If you want the perfect setting, top class service ,then that is we have just had at the Carlyon Bay for our daughter's wedding - standard of the rooms - excellent, food - excellent and best of all the service and support from the staff - fantastic. A huge success for us and all our friends who stayed at the hotel and most of all for the bride and groom who had a fabulous time. All the work that was put in by the hotel staff paid off and we just have had a lovely, memorable few days.

We will be back for some total relaxation very soon!!

Room Tip: Try and get a sea view - it's worth it.
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  • Stayed June 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barnstaple
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 July 2012

We come down for a short break, nothing was too much trouble!!! Made the trip so special because how friendly and nice everyone was. The food was decilious!!! The view was spectualor from our bedroom and didnt want to leave! Barry the doorman was the highlight of our break!! Fantastic Hotel well worth every penny!!! Cant wait to come back!!!

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amzjanesY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton Abbot
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 June 2012

An average hotel with above average prices. Good, clean and excellent food, but we did not have anyone to show us to the room and did not know there was a lift, which we only found out about when we reached the 2nd floor as the lift was tucked around the corner on the ground floor.

Excellent sea views and the room was decorated well.

It was only when we were leaving that the staff were friendly !!!!

Although the waitress we had and dinner and breakfast was lovely and very caring.

But felt the majority of the staff apart from the restaurant were just doing there job and no more. Having stayed the previous night in an exceptional hotel at half the price we would think twice before going back.

Room Tip: Sea view rooms are lovely
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  • Stayed June 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Pauline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 29 June 2012

I should hVe known from the start. Booked online and subsequently received two price increases by email as here had been error
Could not believe it when we arrived after a 5 hour trip as well as flyin all the eay from Spain, only to be told we could not use the main restaurant as it had a dress code. Our incredibly smart but not suitable jeans (very smart !) were not suitable. But no one mentioned it prior to arrival. Te duty managers attitude was shocking and the way he managed this was really terrible. So we spent a miserable weekend eating in a decent enough but nothing special brasserie. Now. The way people dressed who fitted the dress code was laughable! One man had seriously cheap green gardening trousers, red tie etc. he looked like a clown:-). But te real problem? The duty manager needs retraining in customer management.
Will I ever go again ? NO
Will I recommend it? NO

  • Stayed June 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Adrianamartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at The Carlyon Bay, responded to this review, 4 July 2012
Thank you for taking the time to leave your feedback. I have looked into the points that you have raised:
With regards to your booking error, you choose to make your booking through a 3rd party booking agent who clearly did not interpret your requirements, therefore the confusion lies between you and the agent.
I apologies for any confusion with regards to the dress code, please see details of our dress code below:
Bay View Restaurant,
Dress code:
Smart/ smart casual dress is required in the restaurant for dinner. Please note: Sportswear and ripped denim is not permitted.
Casual dining is available in the Green Bar and the Taste Brasserie
We hope to have the opportunity to welcome you back to the Carlyon Bay Hotel in the future, should you wish to make a reservation with us please contact the hotel directly to avoid any confusion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ilminster, United Kingdom
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 June 2012

Stayed for a weeks golf, excellent food and room, attentive staff and a good spa, (pool, jacuzzi, steam and sauna rooms). Too cold for the outside pool. Beautiful views across the bay, worth paying extra for the view. A little to hot in the hotel for my liking but otherwise an excellent experience.

Stayed May 2012, travelled with friends
Helpful?
1 Thank 810Mike17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlyon Bay

Property: The Carlyon Bay
Address: Sea Road, St Austell PL25 3RD, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in St Austell
#4 Family Hotel in St Austell
#4 Romantic Hotel in St Austell
#4 Business Hotel in St Austell
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
Reservation Options:
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay Cornwall/St Austell

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