Before the negatives, I should start by saying every aspect of the hotel stay was perfect, nice room, friendly staff, restaurant, bar and spa were all well above 4* standard. I booked through lastminute.com.
On arrival, the receptionist was polite, but took our booking printout over to her manager at the desk behind her. As this was only a couple of metres away from us, we could clearly hear him saying, "they will have to pay extra if there's 2 of them staying, they must have booked for 1 person, that's only £34.50 per head for the hotel"
The poor receptionist was stuck between her manager, who was rather rude and us, her customers. She handled it excellently, asking to see our booking. I handed her my phone, with the email showing I had booked for 2. She took that over to her manager, who launched into another rant, "breakfast as well, it's a mistake, we'll have to call expedia". The young lady finished our check-in and we enjoyed our stay. There was no need for the customer to hear any of that, the manager could have taken her aside and/or just not raised his voice.
My wife had a manicure in the spa, she had a great time and on check-out, I was surprised to find it wasn't at all overpriced. Dinner was expensive, but the quality of the food and the service made it well worth it. Breakfast was excellent, hot buffet, toast brought to your table. Service was excellent.
The rooms were clean, bathrooms were a good size and beds comfortable.
This was my second stay at the Carlyon (this month). I stay away a lot with work, this time I was lucky enough to be able to bring the Mrs as well. The last stay was just as good. Just a shame that the management weren't as capable as the staff.
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- Also Known As:
- The Carlyon Bay Hotel St Austell
- Carlyon Bay St Austell
- Carlyon Bay Hotel St Austell
- The Carlyon Bay Cornwall/St Austell